i WriteNow you can get serious about journal writing. i*write has been designed from the ground up as the journal writing tool for professionals. It is based on solid mainstream technologies to run on all Windows operating systems from Windows 98 to Windows XP and beyond. Once you start working with i*write, you will notice that it has been developed by people who actually write journals as part of their daily professional activities. Download i Write (3.89 Mb) AutoFAQ AddinKnowledge base solution for everyone! Do You Provide Customer Support 24/7? Reduce support time and provide answers to your customers questions quickly, with the most time-saving knowledge base anywhere! Download AutoFAQ Addin (0.59 Mb) NeWWayServiceNewWayService is incontestably the complete software solution you need for your service management. Whatever your industry, NewWayService allows you to follow efficiently your service requests in an efficient way.
NewWayService allows you to manage work orders, banks of hours, schedule, a knowledge base and a lot more. NewWayService 2 is incontestably the top solution for all organizations who care about the quality of their service. Download NeWWayService (20.81 Mb) KnoWledgeBase DeluxeKnowledgeBase software for Windows: database management system with ready to use KB database solutions. KnowledgeBase Deluxe allows you to gather, organize, and manage information about all your frequently asked questions, product specification, product troubleshooting, service and support documents. KB Organizer Deluxe is easy to use and very intuitive. Use database solution included in the software or build your own with Designer. Download KnoWledgeBase Deluxe (9.5 Mb) Easy CSSFor Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. The appointments that can be scheduled are not strictly technical, but of a wider nature. i. e. visit to a bank, appointment with a new client. . . . The appointments are displayed by technician. Download Easy CSS (9.26 Mb) General KnoWledge BaseGeneral Knowledge Base is an innovative knowledge management software allowing an easy and effective management of all types of knowledge bases. It is an optimal tool for categorizing and finding articles, documents or data. It allows user to keep documents systemized, to add notes and attachments, capture and store web pages from the web. Easy access to an organization's knowledgebase either on LAN, WAN or Internet is also provided. Download General KnoWledge Base (7.15 Mb) DemoChargeCreate animated emails, documents and Help files by replacing static screenshots with GIF animations recorded by capturing your desktop. DemoCharge allows you to capture screen activity to create animated demos and content for the Web, emails, tutorials, presentations, training materials, product documentation, support forums, and knowledge base articles. After recording, generate the animated GIF demo (Flash MX and Java Applet in Pro version). Download DemoCharge (7.18 Mb) ManageEngine ServiceDesk PlusManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy. Download ManageEngine ServiceDesk Plus (27.50 Mb) poWerDOCUMENTSpowerDOCUMENTS is a complete Knowledge Management Solution for the small and medium size companies as well as for a single person to keep valuable knowledge available to them. Build knowledge bases to document, manage, and retrieve valuable information. Tags: knowledge management, knowledge base, document management, project management, project documentation Download poWerDOCUMENTS (2,2 Mb) AceTextAceText extends the Windows clipboard, enabling you to copy and paste like never before. Take notes, jot down ideas and keep important information at your fingertips. Use templates to quickly communicate via email or instant messaging. Never again type in the same message twice. Store and move around blocks of text to easily edit complex documents. Drag and drop text from web sites and compile research. Instantly find previously saved snippets. Download AceText (1.30 Mb) RadixRadix will enable you to manage customer information and resolve issues more efficiently by providing a centralized interface for contact management, customer service, time tracking, and electronic communication.
Free for personal use. Multi-user licenses are available. Radix is a true client server application that gives users the flexibility of accessing your data at the office, from a remote location, or even at home. Download Radix (25.40 Mb) rapidHELPThis is rapidHELP
rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Customer Tickets Multitasking support Integral Absence Manager Uniform GUI for Administrators and Users Internet Capability Automatic Timing Automatical display of new tickets Statistics HTML-Functionality Drag and Drop Security Download rapidHELP (45 Mb) KnoWledge BaseKnowledge Base is easy to use, has a straight forward design, has a handy Search feature, and works great on networks! You can also easily change the database path inside or outside of Knowledge Base. Download KnoWledge Base (1.68 Mb) |