Computer Admin ProPowerful and easy-to-use asset management and help desk tracking software. Consolidate your computer hardware and software information: computer name, OS, peripherals, serial and asset id numbers. Search by virtually any critera. Download Computer Admin Pro (8.60 Mb) Computer Admin Pro MacPowerful and easy-to-use asset management and help desk tracking software. Consolidate your computer hardware and software information: computer name, OS, peripherals, serial and asset id numbers. Search by virtually any critera. Download Computer Admin Pro Mac (9.4 Mb) UserMonitor for Classroom or Computer LabIdeal for teachers, instructors or administrators. UserMonitor is brilliant for the lesson as well as trainings at the computer! Instructors can transfer their display screen to all pupil computers screens or blank student screens to demonstrate something. UserMonitor shows you what other network computer users see on their display screen (screen, program list) and detect unauthorized software. Write messages or close unwanted programs. rapidHELPThis is rapidHELP
rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Customer Tickets Multitasking support Integral Absence Manager Uniform GUI for Administrators and Users Internet Capability Automatic Timing Automatical display of new tickets Statistics HTML-Functionality Drag and Drop Security Download rapidHELP (45 Mb) ENT Server (Desktop Edition)Take control of the hardware and software on your networks, ensure software license compliance, and provide better support to your end users.
Enterprise Server is provides core functionality and services, for a variety of tightly integrated modules, that allow you to collaborate with co-workers, manage your IT Assets and maintain a help desk to support users both within and outside your organization. Download ENT Server (Desktop Edition) (86.89 Mb) LBE Desktop HelpdeskEasy to use helpdesk software, sensibly priced to suit all businesses. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. Scalable - supports Access, Oracle and Sql Server. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping. Download LBE Desktop Helpdesk (4.47 Mb) LBE Web HelpdeskFully functioning helpdesk software designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine. Can be installed on any web server running a Microsoft Windows 95/98/NT/2000/XP operating system. It can be accessed from any machine running a Javascript enabled web browser. Features: -Operator and end-user access. Automatic escalation. Email notification. Full Audit trail. etc. Download LBE Web Helpdesk (3.19 Mb) Create Message ProCreate Message Pro allows you to configure and create stand alone . EXE files for distribution across your network or the Internet. Our Create Message Pro adds the ability to specify the message text, buttons to appear on the message, and the type of message icon that appears. Once your message is fully configured you can save that message anywhere on your computer or on your network as a free standing . EXE file. Download Create Message Pro (4.62 Mb) Atelier Web Remote CommanderLets you manage servers and workstations from your local computer. AWRC does not require that you install any software on the remote machine. This turns the software particularly useful for accessing remote machines without any previous preparation. With AWRC you have the knowledge and capabilities to do virtually anything on the remote computer. Download Atelier Web Remote Commander (1.97 Mb) Polar Help Desk for NETWeb based help desk software designed for small businesses that wish to effectively organize technical support online. It helps you manage and track your trouble tickets. Source code is available at request. Fully functional demo version is available. Inventory Manager LiteInventory Manager is a FREE Help Desk and network management program for Windows 95/98/2000/ME/NT.
Managing a network involves keeping track of hardware, dealing with faults and users queries, liaising with equipment and service vendors, installing and maintaining software and reporting on the status of the network. Network Inventory Manager Lite is designed to help you do just that. Download Inventory Manager Lite (14.73 Mb) Super SuiteSuper Suite is the comprehensive systems management solution for IT professionals. Super Suite is a set of three powerful tools that are designed to work together. Network Auditor gives you the power to audit the machines on your network, from your desk. Network Inventory Manager gives you control over your time, servicing and software licensing. Using Report Forge, build sophisticated custom reports, in seconds. Download Super Suite (0.15 Mb) SupportWizardFAQ and isssue tracking software. Winner of the User Choice Award (http: //www. userschoiceawards. com/results-2002_ICCM. html). With over 5 years of full production use, customers report that SupportWizard has raised customer satisfaction by 50%, improved customer retention by 80% and improved the efficiency of the service team by 25%. Download SupportWizard (36 Mb) AutoFAQ AddinKnowledge base solution for everyone! Do You Provide Customer Support 24/7? Reduce support time and provide answers to your customers questions quickly, with the most time-saving knowledge base anywhere! Download AutoFAQ Addin (0.59 Mb) ieSupportManagerieSupportManager is a fully featured desktop and web based helpdesk system. It includes a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager is easy to implement and use, highly customisable, and very competitively priced. The system can also be built upon to provide a bespoke solution if needed. Download ieSupportManager (14 Mb) |