RadixRadix will enable you to manage customer information and resolve issues more efficiently by providing a centralized interface for contact management, customer service, time tracking, and electronic communication.
Free for personal use. Multi-user licenses are available. Radix is a true client server application that gives users the flexibility of accessing your data at the office, from a remote location, or even at home. Download Radix (25.40 Mb) Remote AdministratorRemote Administrator (Radmin) is a secure remote control software that
enables you to work on a remote computer as if you were sitting in front of it. This program is the ideal remote access solution. You can access the same computer from multiple places and use advanced file transfer, remote shutdown, Telnet, OS-integrated NT security system support, etc. Radmin outperforms all other remote controls in speed, reliability and security. Download Remote Administrator (1.81 Mb) VersaSRS Help DeskversaSRS Help Desk provides a flexible and scalable solution for managing service request processes and providing cost effective solutions to end users and customers. versaSRS Help Desk takes advantage of the latest advancements in browser technology to provide a more intuitive user interface. Adaptable to a diverse range of workflow settings, versaSRS Help Desk combines a browser-based interface with a database back-end. Download VersaSRS Help Desk (19.07 Mb) LBE Desktop HelpdeskEasy to use helpdesk software, sensibly priced to suit all businesses. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. Scalable - supports Access, Oracle and Sql Server. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping. Download LBE Desktop Helpdesk (4.47 Mb) Easy CSSFor Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. The appointments that can be scheduled are not strictly technical, but of a wider nature. i. e. visit to a bank, appointment with a new client. . . . The appointments are displayed by technician. Download Easy CSS (9.26 Mb) SMP Professional editionReal-time and interactive PC inventory management software. You can examine your hundreds or thousands of client PCs' hardware and software automatically, track hardware/software modifications and upgrade requirements, detect pirated software, remotely control client computers, and manage all PC inventory issues. In this version, software and OS information are extended. HTML report and user interfaces are improved. Download SMP Professional edition (1.64 Mb) AB SequestA program for sharing and controlling information on service requests, complaints etc. Useful for real estate managers, helpdesks, all types of distribution (water, gas, electricity etc. ) and other situations where information on ongoing events must be available on a network. Download AB Sequest (1.68 Mb) Email XrayEmail Xray is the safe, quick, and easy way to get an inside look at your Outlook email. Spot & report phishing attempts with just a few clicks. View email as safe text, see message headers and source code, see and save all attachments. Search, print, or copy any view. Outlook add-in works with internet email, MS Exchange email, and MS Exchange Public Folders. Special features for easy network installation, registration, and feature control. Download Email Xray (2.04 Mb) NetWork Management SuiteComplete network management solution containing two must applications for the network administrators. The first component, Alchemy Network Monitor, monitors servers in your corporate network and alerts the Network Administrator in the case of the network failures. The second component, Alchemy Network Inventory, makes the complete network inventory and provides the Network Administrator with the detailed assets report. Download NetWork Management Suite (4.63 Mb) SkyFex Remote AssistantSkyFex Remote Assistant is a free service that allows seeing what is happening on the remote computer desktop in real time.
This is a secure service, does not require additional software installation and configuration and works transparently through proxy/firewall and NAT networks. SkyFex is Windows based and requires Internet Explorer to run it. Download SkyFex Remote Assistant (0.11 Mb) Shut Up And RebootEasily record, update and report on users, computers, peripherals, software, user training and support issues. Updated interface, new charts and graphs, integrated backup and restore. Don't let the name fool you, this affordable help desk program is comprehensive and may be just what you need for a small IT Help Desk operation. Download Shut Up And Reboot (9.74 Mb) StromaSoft CRM Customer Service Helpdesk Outlook EditionStromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message. In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity. MGCSMGCS may be just for what you are looking for if you want a simple customer support program with an optional web interface. The windows application lets you easily report and search customer contact information. The web interface will allow your customers to submit requests via browser and staff can also update info via the browser. Pocket PC applet rounds out the application and can be great to carry your data into meetings, on plane trips. . Download MGCS (4.86 Mb) SoftWare PlannerSoftware Planner helps you to improve the quality of your software releases and decrease software maintenance costs by providing you with tools for managing all phases of the software lifecycle. It includes the ability to track functional specifications, project deliverables, appointments, to do lists, test cases, and software defects. Also allows your team to collaborate by sharing documents and participating in discussion forums. Web-based. Tags: project management, project management software, project management tools, project planning, change management Download SoftWare Planner (0.47 Mb) AutoFAQ AddinKnowledge base solution for everyone! Do You Provide Customer Support 24/7? Reduce support time and provide answers to your customers questions quickly, with the most time-saving knowledge base anywhere! Download AutoFAQ Addin (0.59 Mb) |