ACCOMPLISHMENTS:
- I have continuous successful experience with every aspect of PC service since the commercial PC industry began in 1980 (additionally, I've been supporting personal computers since 1969 with the noncommercial IBM 'portable' 5100 computer).
- I have personally supported more than 150 local clients with more than 750 total PCs with phone, lab and on-site service as an independent consultant.
- I created and managed the service department for this area's largest PC retailer, (ComputerLand 1981 to 1984), supporting $12,000,000 in annual sales.
- I have specified, installed and supported multiple 3- to 40-user networks.
- I regularly provide evening and weekend service to reduce business disruption.
- I have been in the computer business longer than virtually every retailer and hardware and software vendor and field service group.
- I have been providing yearly maintenance and continuing service to some clients for more than a dozen years.
- Excellent ability to explain in plain language the status, options, and best solutions for your PC needs.
- Extensive knowledge and experience with every version of DOS, Windows, Unix/Linux and Mac OS.
- Detailed knowledge and experience of all major versions of word processors, spreadsheets, data bases and utilities.
- Specialist in Internet/Intranet, web site, network, plus PC, printer, scanner and computer configuration.
- Highly
successful at adding new hardware products and additional software programs
to existing computer systems.
- Independent Computer Service Consultant doing business as American Personal Computing, Virginia, US, 1987 to present. Respond quickly with enthusiasm, creativity and my extensive experience to each of my clients' requests.
- Computer Field Service Manager, Erol's Video, Springfield, Virginia, US 1986 to 1987. Trained and managed a staff of 15 people that supported in house computer operations for this 300-store chain.
- Customer Service Manager, Entré Computer Center, Alexandria, Virginia, US, 1984 to 1986. One of the original staff members that helped define the policies of this major retailer before it opened, and managed the service department and warehouse after opening.
- Customer Service Manager, ComputerLand, Tysons Corner, Virginia, Washington, DC, and Bethesda, Maryland, US, 1981 to 1984. Managed repair departments over seeing staff of 12 service technicians and three administrators in retail chain.
- Customer Service Technician, Audio Associates, Arlington, Virginia, US, 1979 to 1981. Stereo and audio repair technician, reduced service backlog from 5 weeks to 5 hours.
- Customer
Service Manager, Myer Emco, Falls Church, Virginia, US, 1977 to 1979. Managed
stereo and audio repair departments. With Steve LaPrade, head technician,
won the Washington Consumer Checkbook's award for the highest quality and
least expensive service in the Washington, DC area.
