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1) Contact your local Chrysler Dealer Service Manager.
....Arrange for an appointment so the Service Manager may see the vehicle.
....From this point get full names, write down dates and all actions for your records.
....Most important is to remain calm but also be firm. (Don't show any anger)
....When you meet with the Service Manager show him your vehicle and explain
....to him that you are aware that this is a defect and that many others have had
....their vehicles repaired at Chrysler's expense. Also tell him when the vehicle
....first started to show problems. He may say there is nothing he can do or may
....offer to pay a certain percentage to have the whole or the affected areas re-
....paired. If you are not happy with the offer ask him for the name and phone
....number of the Regional Representative.

2) Contact Chrysler Corporation
....Call Chrysler at 1-800-992-1997. Once again make sure you get names and
....remain calm. Tell the Chrysler Representative your problem and that you have
....already met with your local Service Manager. Mention you are not happy with
....the offer and would like to meet with the local Regional Rep. Make sure you
....get a reference or case number from the Phone Rep, this number will follow
....you from this point.

3) Contact the Chrysler Regional Representative
....The Phone Rep may or may not have passed this information on to the Regional
....Rep. so make sure you call yourself. Once again explain your problem and give
....the Rep. the Reference Number Chrysler assigned to your case. Arrange for a
....meeting so the Rep. may see the vehicle. Remember being calm but firm can be
....a key factor, showing anger may worsen your chances for a good offer. You
....should be made an offer, possibly a 50/50 split. If you don't like the offer tell
....him that you are not happy with the offer. (If you own or have owned multiple
....Chrysler vehicles tell him, also if you have referred people to Chrysler vehicles
....let him know. This may help you get a better offer.) If you are still not happy
....with the offer ask the Rep for a business card and say "I'll keep in contact".

4) Contact the Chrysler Regional Representative again
....After a couple of days of your meeting call the Regional Rep again. Tell him
....that you are happy with your Chrysler vehicle except for the paint and you
....would appreciate it if Chrysler would up their offer. If the offer still stands or
....is not to your satisfaction tell him that you will have to look into other options
....and get back to them. From this point you can fax or keep calling the Regional
....Rep. and give explanations as to why Chrysler should pay to have your vehicle
....repaired. (tire him out) or tell him that you have no other options but to take
....Chrysler to court. (Only mention this if you really plan on taking them to court)
....Going to small claims court is not that expensive and you might win, but what
....might happen is Chrysler will settle before the case is presented. Another option
....is to join in on a Class Action Law Suit against Chrysler.