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2. NT Admin

Customer-oriented Troubleshooter Problem-solver Team-player Systems Trainer Detail-oriented Technical communicator Results-driven

*Название компании* 1997 - Present

*Название компании* 6/96-6/97 Database Manager

*Название компании* 1/92 - 5/96 Senior E/M Test Technician

*Название компании* 11/87 - 1/92 Senior Test Representative

*Название компании* 12/83 - 10/87 Computer Technician/ A/V Specialist

Head Basketball Coach for a youth organization

To apply my computing skills in a challenging position in the Information Technology field.

E-mail ***************
Phone: ***************
Address: ***************

*Название компании* 1999 - 2000 MI Systems Administrator

*Название компании* 1998-1999 Administrative Assistant

*Название компании* 1996-1998 FL.Disputes Representative

With my experience and education as an IT professional, I would like to obtain a challenging position as a NT Analyst in a Microsoft environment.

*Название компании* 06/00 - Present Windows NT Analyst

*Название компании* 2/99 - 06/00 Technology Coordinator

*Название компании* 10/94 - 1/99 Account Engineer

*Название компании* 11/92 - 9/94 Computer Technician

5 + Years of experience with MacOS, Linux, NT Server, NT Workstation, Windows 2000 Server and Professional, Microsoft Exchange, Database Development and Support, POS Development and Support, and Win9x. Design, implementation, and troubleshooting of TCP/IP, IPX, and AppleTalk Networks including router technology, along with PC and Mac Hardware support.

Server Administration and Troubleshooting including: NT Server, 2000 Server, Linux, NetWare, APPLEShare IP Server, Microsoft Exchange 5.5, IIS, Microsoft Netshow Services

LAN Troubleshooting and Design: Remote Access Systems,10Base2,10BaseT, 100BaseTX, Fiber 10 - 100, Hubs, Switches, Cisco Routers

Database Development and Design: Microsoft Access, Crystal Reports OS Administration and Troubleshooting: MacOS, DOS 2-6.22, Windows 3.1, Windows 9x (From beta 95 to 98), Windows NT Workstation, Windows NT Server 4.0, Windows 2000 Professional and Server, and Linux Networking Protocols: TCP/IP, IPX/SPX, NetBEUI, and AppleTalk

Hardware Troubleshooting, Repair, and upgrading of: POS Systems, PC Systems, Laptops, Apple Systems, PC Servers, Printers, Modems, Scanners, Hard Drives, CPUs, NIC Cards, CD-ROM Drives, Tape Drives, Memory, Input Devices

Software Support: Wintegrity POS, MS Office, Director 6 and 7, PhotoShop, Scanning Software, Network Software, Backup Software

HARDWARE EXPERIENCE

Hardware experience consists of a strong background of PC/MAC Server and Workstation design, troubleshooting and repair of any and all things PC/MAC. This experience includes PC/MAC troubleshooting, Network troubleshooting, Modem Troubleshooting, and peripheral device support including but not limited to printers and POS specific devices.

Software experience consists of the installation and support of server software including but not limited to NT Server, Linux, Novell Netware, and Appleshare IP. Installation and support of business software, installation and support of POS Systems, Development of databases and reporting within MS Access and Crystal Reports, and the troubleshooting of run-time problems of workstations and servers

Current Position: August 2000 - Present *Название компании* Job Title: Network Administrator / Help Desk Support

Design Support and Maintenance of Corporate office network infrastructure including NT, Exchange, and Linux based systems reporting upgrade needs and other requirements to the MIS manager
Support of Wintegrity based POS systems in a Retail environment Development of specialty reports, and database import/export of POS system Assisting the MIS manager in various IS tasks including development and testing of e-commerce site, server installs, and on-site repairs

August 1997- August 2000 *Название компании* Job Title: Network Administrator / PC Support Analyst

Design, installation and upgrading of network technologies resulting in faster more reliable access to network servers along with allowing for growth for the company.
Recent activities in this field include drafting an upgrade plan to migrate from 10BaseT Networking to 100BaseT Networking. Design and installation of solid NT Exchange and Linux based server technologies resulting in reliable access to data and information.
Recent activities in this field include setup and configuration of Linux based internet router services and design, implementation of a NT based RAID storage system, and building and maintanence of an Exchange 5.5 Email System.
Troubleshooting and maintenance of existing technology resulting in minimum downtime. Recent activities in this field include troubleshooting end user computer equipment, performing regular maintenance on the server base, and monitoring systems for issues before they result in any noticeable downtime.

May 2000 - August 2000 *Название компании* Job Title: NT Network Consultant

Consultant in charge of upgrade and maintenance of NT based network for an interim period Installation of Linux based internet solutions for the location Hardware and software support of Servers, Workstations, and Printers

September 1995 - Present *Название компании* Job Title: NT Network Freelance ConsultantN

Design of new networks for various clients resulting in higher business efficiency.
Design of NT based server solutions resulting in reliable and more effective access to business data Consultation for networking and computer growth plans resulting in smoother business growth.

September 1995- *Название компании* Job Title: NT Network Consultant / PC Support

Design of computer based solutions resulting in higher business efficiency Design and installation of networking technologies for sharing of data resulting in easier access to data *Support of the above technologies resulting in minimum downtime".

August 1996- February 1997 *Название компании* Job Title: Helpdesk Support Representative

Troubleshooting support issues from end users resulting in reliable service and minimal downtime Creation of self-support information resulting in lower Tech Support call load.

September 1995 - July 1997 *Название компании* Job Title: Sales Associate

Sales and support of consumer electronics and computer systems resulting in customer satisfaction and repeat business

Computer / Electronics Repair Certificate (New England Technical Institute)
Currently Pursuing MCSE Certification

IT Department Management
Customer Service/Sales
Music Composition and Recording
Ability to work by self or in teams

Master's School West Simsbury, CT High School Diploma
Manchester Community Technical College Manchester, CT
1 Year New England Technical Institute New Britain, CT
1 Year Certificate in Computer and Electronics Repair

Over four years of I.T., network engineering and administration experience, including LAN/WAN design, implementation, administration and end user support.

Intel Based PC's: XT's - Pentium III and peripherals- including: server, desktop and laptop systems, hubs, switches, routers, printers, scanners, various SCSI devices, and videoconferencing equipment. Macintosh PC's:
SE to G3 types - setup, configuration, networking and troubleshooting
OS: Windows 3.1-2000, Windows NT 4.0 Server and Workstation, some Unix, Mac OS 7.x - 9.0

Microsoft Exchange 5.5, MS-Office 97/2000 including Access), Netscape v.4.x, Internet Explorer v.5.0, Client Access for AS400, Backup Exec, Retrospect Backup, Powerquest DriveImage and PartitionMagic 4.0, Norton Utilities

PCAnywhere 32 v.9.0, ProComm Plus32,

1999-Present *Название компании* NT Network/Exchange Administrator

1998-1999 *Название компании* Networking/PC Support Specialist

1996-1997 *Название компании* CA Computer Laboratory Administrator

1987-1996 *Название компании* Information Technician/Computer Support Tech

1994 - 1998 Baker College - Flint, MI Network Engineering
1999 - 1999 Comp-U-Learn

To be a strong contributor in a progressive organization utilizing my skills and knowledge to meet and exceed my employers goals.

Microsoft Certified Professional
Certified Windows NT Administrator
Certified Windows 95 Administrator

Network Engineer with over four year's experience installing, configuring, and maintaining Windows 95/98/NT/Server. In addition, I have experience in administering and supporting anywhere from 70 - 3,000 users. I have excellent communication skills, and a strong technical background.

8/2000 - present *Название компании* Position: IT Consultant

7/99 - 8/2000 *Название компании* Position: NT Administrator/Field Engineer

1/99 - 4/99 *Название компании* Position: System Administrator/Support

8/98 - 1999 *Название компании* Position: Network Engineer/Business Management Assistant

6/96 - 7/98 *Название компании* Position: Support Specialist

Visual Basic 5/6, C, Q Basic, HTML, UNIX Shell Scripting

Hard Drives, Video Cards, Main Boards, Processors, Sound Cards, Floppy Drives, Repeaters, Routers, Hubs, SCSI Cards, Pinters, CD ROM Drives, NIC's, POS Terminals, Modems - Internal / External, CISCO Routers

MS DOS, Windows / 95 / 98 / millennium / 2000 / NT / Server, Novell NetWare 3.x / 4.x

Reflections, Lotus Notes, Corel Draw 5/8, Acrobat Reader Microsoft Developer, Office 95 / 97 / 2000, MS Exchange, MS Professional, Netscape Navigator, Pegasus Mail, Internet Explorer, AOL Browser Visual Basic 5/6, and a variety of others.

SAP R / 3 - BBP, Knowledge Warehouse, and ITS

Hello, my name is *********. I'm an IT professional who served in the United States Navy.
My goals are to provide quality IT administration and support in the environment in which I work. To accomplish this goal, I will use the years of═ IT experience, along with the education I have received.═ My other goal is to continue to acquire more knowledge through experience and education.

Windows NT 4.0 System Administrator - United States Navy (Top Secret Clearance) March 1996 - Sept 2000

As the System Administrator onboard the USS Monterey, I was responsible for the following:

• Management of over 800 users on 4 NT 4.0 servers. (Secret and Unclassified)
• Building and administrating primary domain controllers and backup domain
• controllers.
• Planned and implemented policies for logon scripts and drive mappings.
• Installing and configuring DNS, DHCP, and WINS servers.
• Installation of over 150 NT workstations.
• Repair and troubleshooting of PC's.
• Backups and Disaster Recovery Strategy.
• Decisions of procurement of hardware and software.
• Troubleshooting, maintenance, and repair of fiber optic, and Category 5 UTP.
• Configuration of Microsoft Exchange 5.5, various tasks included adding users, distributions lists, public folders, and setting permissions.═ MS Outlook E-mail.
• Administration of proxy server 2.0.
• Intranet Web page, using Front Page 98.
• 8 Allied Telesyn AT-3714FXL/ST Ethernet Switches.
• 4 CentreCOM MR840TF Hubs.
• Installed 15 Palm V's and instructed users on their use.

• June 1985 Southern Guilford High School.
• March 1996 Graduated from Information Systems Technician School, Great Lakes, Ill. A sixteen-week accredited US Navy course.
• October 1998 Successfully completed Windows NT 4.0 Administrator School at St. Julians Creek VA.
• February 1999 Completed Fiber-Optic Maintenance Technician School.
• April 1999 Completed SNAP Administrator School.═ A UNIX based system for ordering supplies.
• June 1999 Awarded NEC 2750, (small PC repair)
• Hardware that I have worked with consists of, Compaq, Toshiba, HP, NEC, Nova, Panasonic laptops, and a wide variety of clones.
• Various printers would include HP, Epson (laser and dot matrix), Canon, IBM, and a variety of other brands.
• Software titles include, MS Office 95, 97, and 2000, FrontPage 98, Microsoft Exchange, Microsoft Mail, Outlook Express, and many other software products.

Planned and implemented the purchase of 20 PalmVAs.═ Distributed and installed these for the officers at my command, ensuring the departments workload was easily tracked.═ Trained all users on the operation of these Palm VAs, and took necessary actions to keep all software installed up to date.

Led a team of 3 NT/LAN Administrators in the install/update of more than 40 new computers to our ommandAs LAN.═ Ran all necessary fiber-optic cable, ensured link up with hubs/server, installed all software and checked for network operability/connectivity.═ This action resulted in our command being more combat ready for the Mediterranean operations.

Worked with a team of civilian network engineers to install the new IT21 system on our ship before the March 1999 deployment to the Mediterranean Sea.═ This revised IT21 system, enhanced the security measures Of NT4.0. This install, which generally takes 2 weeks to implement, test, and finalize, was done in 5 days, saving the NAVY an enormous amount of money in contract costs.═ Without this required IT21 update, The USS Monterey would not have been fit for sea, and thousands of man-hours/millions of dollars would have been squandered.

Planned and implemented the purchase of 25 Panasonic CF-47 Laptops for use of our tactical team during their tour at my command.═ Some of these were directly used by US Navy Seals and our tactical team to gather information in the take-down of a Russian Tanker.═ All Top Secret or below software that was installed on these were done by my team.

Effectively motivated, trained and developed my team to become better LAN Administrators by instilling confidence, cooperation and team-building attributes in all of them.═ Led by example when I started MCSE classes at Old Dominion University.═ Gathered information learned there, and placed shared folders (A+ MCSE, Etc.) on the LAN so my team could learn more about networking at their own pace and become better administrators for our command. This action ultimately led to them being more respected for their skills, and better evaluations leading to promotions followed.

• As an Information Systems Technician onboard USS Monterey, I assisted in running thousands of feet of fiber optic and category 5 UTP cable, expanding our LAN capabilities by more than 50%.
• As a collateral duty, I was also the Supply/Parts Petty Officer for my division, ordering all computer parts necessary to fulfill our mission.═ I have saved the USS Monterey and the NAVY, thousands of dollars, and many man-hours.
• Ensured our command was Y2K compliant.
• Qualified as an Enlisted Aviation Warfare Specialist in February 1994.
• Recommended for early promotions on every evaluation that I have received.
• Currently hold a Top Secret Clearance.

I always strive to offer the best customer service possible.═ I am a self-motivated, goal orientated, result driven individual. I take great pride in my work and I'm always willing to accept more responsibility. Right now, I am finished with my re-enlistment in the Navy as an E-5.═ I am currently enrolled at Old Dominion University investing my time towards MCSE certification to further enhance my IT career.

═Available upon request.

My main goal in any job is to attain a position where I can make a difference to someone in my daily activities. I enjoy working in the computer room ⌠under the hood■ of the equipment but I don▓t mind working with end-users acting as a troubleshooter, and I am also at ease helping management make hardware related decisions.═ My strengths are in hardware maintenance, NT system administration, and general problem solving.═ I will be moving to Colorado in early 2001 (Jan/Feb) to look for work in DTC/Metro Denver areas.

NT 4.0 Server Administration (3 yrs), NT 4.0 Workstation (MCP 1 Year) (3 yrs), PC Hardware Support (5 yrs), Windows 2000 Server (1 yr), Network Admin(including wiring)(3 yrs), Unix (user level) (3 yrs), HTML/Web Development (3yrs), familiar with IIS 4, Windows 2000 Professional, Windows 9x, and Office 2000

New Horizons Learning Center, 12/1999
Course 922 - Supporting Microsoft Windows NT 4.0 Core Technologies

Microsoft Certified Professional Program, 5/1999
Microsoft Certified Professional (MCP)
073 Implementing and Supporting NT 4.0 Workstation

Master of Arts in Geography, 12/1995
Specialization: Geographic Information Systems University of Missouri, Columbia
GPA 3.7

company name shared upon request - System Administrator, 2/00 - present

• Provide user support on NT 4.0 and IRIX 6.5
• Update anti-virus software and production software
• Set up 15-user network in small office building, including network drops
• Planned SGI UNIX server with 1 terabyte of RAID disk storage
• Authorized to make hardware decisions for the company and had direct input on six-figure hardware/software purchase for company start-up
• Designed environmentally controlled computer room by working with contractors to set up room, electric, cooling, etc.

company name shared upon request - Webmaster, 3/99 - present

• Contracted to build hardware for corporate Internet site Setup Windows NT Server/IIS 4.0
• Develop content and Design layout
• Provide long-term hosting and support
• Software used; Macromedia Dreamweaver 3.0, MicroGraphx Picture Publisher 8.0, Paint Shop Pro 7 and FTP

*Название компании* Admin/Production, 9/97-2/00

• Responsible for efficient operation of NT Server and 11 NT workstations Troubleshoot LAN conflicts and errors
• Install/upgrade all NT hardware and software
• Maintained updates of network anti-virus software
• Developed corporate Intranet and Internet sites
• Advised on purchasing of NT machines and related hardware
• Provided helpdesk support for Windows NT Workstations
• Aided in developing network layout and wiring scheme
• Worked with IT Dept. in San Antonio office to maintain Edwardsville node of corporate WAN

company name shared upon request - St. Louis, MO PC Sales and support, 8/97 - present

• Designed and installed PC's for individuals and small businesses
• PC Hardware assembly/upgrades
• Operating System Installation (Windows 9x, Windows NT 4.0, Windows 2000)
• Hardware/software troubleshooting (on-site and via telephone)
• Maintain fiscal/tax records for company

NOTES══ We are moving to Denver in early January/February 2001. My current employer is aware of my intention to leave, and my departure is not work related.

Objective:═Seeking an NT network support/administrator position, which will utilize my computer experience. This includes PC, Macintosh and mainframe support using various versions of network software and network operating systems.

*Название компании* 1992 to Present Systems Administrator

Provide support to two Community College Campuses and their District Offices on IBM PC clones, Macintosh computers and HP 9000 mainframes. Major responsibilities include:

• Network system administrator for a WAN using Windows NT 4.0 Server software and Windows 95/98/2000 with═ 20 NT servers═ and supporting 1000 client workstations, Microsoft Exchange, Microsoft Office Professional,═Microsoft FrontPage, NS/3270 (SNA/RAS═ software), HP-UX version 11.0.
• Administer tasks and setup users on an HP K360 and two N9000 computers using HP-UX B11.0 and Oracle 7.3.4.
• Administer and maintain user tables on Datatel▓s Colleague system which is a fourth generation software package which enables users to maintain their financial, student, payroll and human resources systems.
• Have completed training classes as preparation for taking the tests necessary to become a Microsoft Certified Systems Engineer (MCSE) √ received a Certificate of Completion.
• Maintain and upgrade computers in both hardware and software.
• Have a working knowledge of current market trends and requirements.
• Have a working knowledge of networking systems, such as, Windows NT, Windows 95/98/2000, and═ HP_UX.
• Supervise and coordinate network technicians and help desk operators to ensure that our district computers are running properly.
• Install, maintain and train users on the Wide Area Network (WAN) which is installed on both campuses. This includes communication to the mainframe system-IBM 9620 running DOS/VSE, and the HP mainframes. All of which includes PC to PC, Mac to PC, PC to MAC file transfers and manipulation.
• Install, maintain and train faculty and staff on the World Wide Web using Internet Explorer, Netscape; e-mail services using Microsoft Exchange, mainframe access using NS/3270 and various aspects of networking.
• Have also written and maintained automated scripting processes for the WAN using BLAST Professional, BLAST Mac and═ WRQ/Reflections 2+.
• Installed and maintained an electronic transcript system using EDI.═
• Evaluate and recommend the purchase of equipment districtwide.
• Liaison with vendors in installing AppleTalk networks, using a Shiva Fast Path, TribeStar Routers and other PC based systems.
• Designed, coded, tested, installed and maintained PC based programs using dBase III.
• Knowledge of mainframe COBOL programming.

*Название компании* 1987 to 1992 Information Systems Analyst

Supported the Corporate Systems Finance group within the Quality Group as Mac support liaison. Some responsibilities were to be the first line support for our group on Mac based problems and to act as liaison between our group and Computing & Telecom Services.═ In addition I supported the Accounts Payable and General Ledger applications. Prior to this I was the project leader in support of the Data Design Fixed Assets system.

• Installed, upgraded and supported system upgrades to various Mac based applications for our support group of over 40 people.
• Supported and maintained the Cullinet accounts payable and general ledger systems.
• Modified the monthly fixed assets job process for nine divisions. Process ran in excess of eight hours. After this modification, the entire process would run in less than two hours.
• Installed and supported a 4D application interfacing with the mainframe using DB2 for the purchasing department.
• Installed and maintained budget preparation systems.

*Название компании* 1985 to 1987 Senior Analyst/Programmer, consulting and services to Unisys, Raychem, NEC Electronics, Beckman Instruments, National Semiconductor.

Developed, supported and maintained a number of systems which were written in COBOL using IDMS and IMAGE-3000. Installed a system, which interfaced with an existing manufacturing system. For each project:

• conducted user interviews.
• wrote system and program specifications and documentation.══════════
• coded and tested programs.
• interacted with systems-internal specialists.
• wrote test and production versions of JCL.══
• wrote operation documentation.

Some projects mandated conversions of systems from TOTAL DBMS on an Amdahl V6 to IMAGE 3000 on an HP3000. This was from a batch to an online realtime system.

Majority of the work performed consisted of systems and programming with heavy user interface, program design using COBOL and functioning as Project Leader.

Prior to 1985 professional experience included senior programmer analyst andsenior computer operator positions with Four-Phase Systems, Inc., Comserv Corporation, Optimum Systems, Inc., Fairchild Camera & Instrument Corporation and National Cash Register.

EDUCATION══AND══TRAINING

Master of Divinity ≈ American Baptist Seminary of the West ≈ graduated May, 1996. Cumulative GPA of 3.40

Ordained as an American Baptist Minister √ January,1997Training classes for becoming a Microsoft Certified Systems Engineer (MCSE) √ received a Certificate of Completion≈November 1997 through January 1998.

Training classes for HP-UX System and Network Administration and Certification √ received a Certificate of Completion≈March 2000.

Training classes from Seay Systems, Inc. for EasySpooler Administration and Advanced Administration Training √ received Certificates of Achievement √ September 2000.

• IBM COBOL Programming
• OS/VS COBOL Programming
• Macintosh virus detection, troubleshooting, networking, system upgrading, installation and support. Awarded title of Certified Apple Technician.
• Macintosh 4D and Data Access Language (DAL).
• Dale Carnegie - Human Relations and Effective Speaking
• Received Certificate of Completion - 100% attendance and awarded Outstanding Achievement by classmates.
• Hardware:═HP K360, HP N800, IBM 9620, 4381, 3090, 370/158/168,360, 303x, 308x, 4341, Amdahl 470/V8, 5990, Macintosh, IBM PC, HP3000 Series III, NCR 310/315.
• Software:═Windows NT4.0, Windows 95/98/2000, HP-UX B11.0, Oracle 7.3.4, EasySpooler, MS Front Page, MS Proxy, MS Exchange, Microsoft Office Professional 97/98/2000 (PC and Macintosh), WRQ Reflection X, Datatel Colleague, Aldus PageMaker, McAfee VirusScan, dBase III, IDMS/DC, IMS DB/DC, COBOL, OS/MVS, TSO/SPF, VSAM, WordPerfect, MacDraw II, More III, JCL, PANVALET, MacWrite II, SUPERWYLBUR, HyperCard, 4D, DAL, INTERACT, MARK IV, TOTAL, SAR/Express, Norton Utilities, SCO UNIX, CICS, some ADS/O.

Objective

A position where I can apply my networking skills in a high technology environment as a Technical Analyst.

Courses & Certifications

• Network Operating: Windows NT Workstation 4.0, Windows NT Server 4.0, Novell NetWare 4.11, Windows 95, Windows 98
• Hardware:═ IBM Netfinity 5500-5600, Dell PowerEdge 6100-4100 Servers, IBM 300 PL PC, Macintosh PC, Compaq Laptop Presario, IBM Laptop, Dell Laptop, Texas Instrument Laptop, HP Laser Printer═ 5000, HP Epson Laser Printer 1000, HP Jet Printer 500, Lexmark Optra Printers, HP Advancestack, 4033 Marknet Adapters, Token-ring,═ Hubs,═ Cat 3,4 & 5 Cabling, Single & Multimode Fiber Cabling, AT &T Paradyne CSU/DSU, & Bay Networks Baystack routers.
• Software: Tivoli, DCAF, Netview, Infoman, Performance Monitor, Norton Ghost
• Utilities: Office Suite, Adobe Photoshop, DOS Network utilities, of the applications built into Windows 95/98/NT, Ghost imaging, Lan═ Configuration Facility, Branch Lan Utility Distribution, C, Clipper, Assembler, DBIII programming. Network General Sniffer, Visio, PC Anywhere, NetWare migration, IIS & Exchange, MS Works WP, MS Works DB, MS Works Spreadsheet, Lotus Suite, Word 97, Windows Excel, Windows Publisher, Windows Access.
• Protocols: TCP/IP Wins, DHCP, RIP, IGRP, HTTP, IPX/SPX, NetBEUI Concepts: LAN Components, Network Topologies, Network Design and Planning, Cat 3,4, & 5 Cabling, Single & Multimode Fiber Cabling, Fault Tolerance & disaster recovery, OSI Model

Experience

Technical═ Support Analyst═ *Название компании* July 1997 - PRESENT

Technology═ Support═ Centre

Supported NT Server═ trouble-shooting and═ resolution of═ Server hardware problems i.e. hard drive failures and replacement, raid drives,═ backup tape drives, floppy drive,═ token ring cards═ and other peripherals including ups. Including═ NT Server installation, disaster═ recovery and upgrades.

Performed NT Server maintenance, performed and check database backup of═ drives, check for downtime, for power spikes and other connectivity issues═ across a wide range of platforms and applications, using Tivoli , DCAF, Infoman, Netview.

Maintain and support═ 500 servers in═ across═ Ontario and resolve client/server problems in a timely manner using remote═ client/server diagnostic tools for resolution.════ ═══════════════════════════════

Trouble shoot connectivity issues i.e. LAN to host including mobile users including all other network connected equipment i.e. printers (local and shared) and other bank related equipment

Support in loading of software and reconfigure hardware of all server/client and analyze problem history. Contact vendors for any hardware replacements and liase for any service performance problems.

Maintains and monitors recurring network equipment errors and service problems and assists in problem analysis. Evaluates and determines the cause of network equipment malfunction and implement decisive corrective action.

Maintained , installed and═ upgraded═ software/hardware═ Novell═ 3.12 and 4.11══ Networks and clients═ using Netware. Installed and upgraded═ workstations software and hardware from OS/2 environment═ to═ NT 4.

Provided 1-on-1 training to new═ staff and call feedback in order to improve team▓s ability to resolve customers▓ technical questions on the front line.

Provide hands-on training═ on NT4 Server and═ Workstation setup, installation and upgrade

Train students on the fundamentals of networks , hardware requirements,═ type of networks connections , network peripherals.

Provide and training and development of═ problem solving skills and techniques to resolve═ network problems

MCP+5,═ Certex═ School of Information Technology Network Analyst Course,═
CDI═ Career Development Institute,
B.Sc. Industrial Engineering═════════════════════════════ ══════════════════════════════════════

References══

Mr. *********** (Sr. Technical Support Specialist ), *Название компании* YYY-XXX-XXXX

Mr. *********** ( MCSE/CCNA/MCP) *Название компании* YYY-XXX-XXXX

Mr. *********** (Systems Analyst) *Название компании* √ (YYY) XXX-XXXX

July 2000 - present *Название компании* Director of CORPORATE INFORMATION SECURITY

Established Corporate Security program for bank and affiliates for 1,200 users which encompasses:

1. Security Awareness Program & Training
2. Maintain company's information security policies & procedures
3. Chair Security Working Group comprised of management from key areas of the bank
4. Evaluate & Recommend security administration and network monitoring tools
5. Evaluate all new software and hardware for security risks

1984 - 2000═══*Название компании* Feb. 1997- July 2000 Supervisor of DATA SECURITY ADMINISTRATION

Established Security Administration department. at *Название компании*.

Managed network, midrange and mainframe security for 3,500 plus local and remote users with a staff of two.

Established network security policies and procedures and published *Название компании* Corporation's data security manual.

Managed user accounts and security on the following platforms using software packages listed below:

• Windows NT v. 4
• Security Dynamics SecurIDs
• Mainframe - Unisys 6800 Clearpath═(Mapper, Simon and OTS security)
• SourceSafe v. 5═
• Reflections X══════════════════════════════════════════
• Cisco Secure ACS v 2.3═
• Eagle Raptor Mobile═════════ ═══════════
• Novell Netware 3.12════════════
• Unix Sun Solaris═══════
• Clarify Clear Support & Product Support
• Exchange Server v. 5.5
• Websense═══════
• One Point Enterprise Administrator v. 5.0══════
• Ace Server 4.00.01═

Analyzed and maintained network security using Kane Security Analyst.
Investigated employee network abuse while working closely with Security & Surveillance department.
Member of team that migrated 10 Novell servers to Windows NT v. 4 with FPNW and 2,000 cc: Mail users to Exchange.

Feb. 1995 - Feb. 1997═*Название компании* TECHNICAL SUPPORT HELP DESK ANALYST

Software, hardware, printers, network and mainframe customer support for 1,500 shoreside, shipboard and remote users by floor, phone and e-mail support.
Workstations supported Windows 3.1 and 3.11, Windows '95 and NT.
Software supported included MS Office '95 and '97, WordPerfect v. 6.1, Lotus 1-2-3 v. 4, cc:Mail v. 2.2, MS Outlook, MS Access v. 2, Accessory Manager, Mapper, Word Perfect Office, GroupWise, Quicken.
Networks supported Novell 3.12 and Windows NT v. 4.═ Trained employees on Support Magic, Lotus 1-2-3, cc:Mail and WordPerfect.

1984 - 1995═ *Название компании* SPECIAL PROJECTS COORDINATOR

Responsible for $7,000,000 transportation budget for cruise passengers.
Technical writer for department.
Train department in use of cc:Mail and Windows 3.1.═ Analyzed airline space for potential new cruise markets.

1979 - 1984═ *Название компании* RESERVATIONS and TRANSPORTATION AGENT

1977 - 1979═ *Название компании* VICE PRESIDENT/OPERATIONS MANAGER

Managed a staff of five in-house and four outside researchers.
Responsible for the day-to-day operations of the office.═ Company researched all public records including criminal record checks and police reports.

B.S. Criminal Justice══ Florida International University
Supporting Windows '95═ Executrain
Novell Netware Admin. v. 4.1═══ Network Education Center
Core Technologies of Exchange Server v. 5.0════ Homnick
Advanced Audit & Security of Windows NT Server═ MIS
SANS GIAC Kick Start═══════════════════════════ SANS
CISSP Certification Seminar════════════════════ ISC2
Bindview BV-Control═ for Novell & NT═══════════ Bindview
Bindview EMS Console═════════════════════ ══════Bindview
Bindview bv-Intellipacs════════════════════════ Bindview
MS Project 2000 Beginning

Novell Netware CNA 3.x═════════════════════════════════ 1996
Certified Information Systems Security Professional════ 2000

Objective

To further my computer technologies management abilities and skills.

Experience

1993-Present *Название компании* Manager PC Technology

Managed two teams of eleven support technicians which provided support for:

• Corporate desktop systems and NT Serves (225 users; 20 Servers: SQL, Exchange)
• Thirty domestic remote sites with 900+ systems and 900+ T1's for broadcast fax traffic.
• Managed Projects from RFP through implementation to help streamline support, enhance security as well as improve end user productivity {Desktop Management,
• Virus Suite, Upgrade of corporate environment to from Novell to NT, upgrade from thin net to twisted pair, Implementation of Software Library and licensing database, etc}.
• Developed and designed new procedures for build and deployment of systems which sliced installation time and costs dramatically.
• Integration of desktop clients with Solaris hosts via Samba and NT Server integration to Unix hosts via NFS Maestro and similar applications.
• Preparation of annual budget and budget plan overview.

1986-1993 *Название компании* General Manager

Determined needs and implemented office computers.═ Set up database system to track and maintain customer base including billing

═Implemented a driver routing program by utilizing the customer data base to improve driver productivity by 100%.

Education

1997-1998 MCSE Classes for NT 4.0 Certification

════════ MS NT Workstation 4.0; MS NT Server 4.0; TCP/IP; MS SQL Server 6.5

1997 Unix Solaris System Administration

1996 Novell Certified Netware Engineer {CNE}

1979-1981 Brookdale Community College Lincroft, NJ

1980 -1981 Computer Science - Programming; Pascale; Light C++; HTML

1979-1980 Criminal Justice Major.

Knowledge:

• Project management from RFP through Implementation
• Design and Implementation of Corporate Policies and Procedures.
• Lan/Wan configurations and implementation. Hubs, switches, CSU/DSU
• MS NT Servers {PDC, DHCP, SQL, IIS4; Exchange, RAS}
• CNE: Novell Servers (3.x - 4.x)
• MS Operating Systems {W2K, NT4; Win9x; Win3.x; DOS}
• Proficient at Web Code [html; asp; java], Unix scripting, DOS batch commands
• Veritas DMS; McAfee; PCA; MS Suites; Systems Union Accounting; ArcServe; Legato; Ghost; LogCaster; X-Term emulation;
• Compaq Servers and desktops; PC Builds; OS Cloning══ SMTP, SNMP, TCP/IP, IPX,

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