What
is a Brown Box Package?
A Brown-Box package is a package containing the
"specific item" ordered, plus the
software needed to install the "specific
item". This package usually comes in a
"brown" box hence the name
"Brown-Box" package.
Accessories included in a Brown Box packaged
vary by item. Brown Box items, are brand new
items minus the box itself, and any 3rd party demo
software such as "Games Samplers".
back to
the top
How
do I know my transaction is secure?
Compu-Club uses VeriSign and Cybercash when you place orders.
VeriSign and Cybercash are leaders in Internet security. For
more information about VeriSign and Cybercash, please visit the
websites of VeriSign and Cybercash.
back to
the top
How
to place an order
- Click on the buy button associated with the
product.
- The shopping cart will display the product, quantity, per
unit cost and total cost of your order. You may change the
quantity of the item to the appropriate number then click on
the "Update Cart" button. To continue shopping you
may click on "Continue Shopping" button or you may
click on "Secure Check-out" button to complete
your order process. To remove an item from the shopping cart
simply change the quantity to "0" and click on
"Update Cart" button.
- If you do not specify how you want to ship your order it
will be shipped by Federal Express Savor. You must enter the
billing address (same as the shipping address) or if you
have a pre-approved shipping address on the Check-Out Stand
form.
- Please enter your method of payment, credit card number,
and expiration date.
- Please indicate you are a California resident by check the
box "If you live in California check this box."
- Now proofread what you enter in the Check-Out Stand. This
page will display all the detail information of this
specific order. An order number will be display on the upper
left of the page. This is the only record of your order, you
must save or print this page for your records. If purchasing
by money order, cashiers check, personal check or company
check you must mail a printed copy of this page along with
the payment to Compu-Club. Please write the order number on
all checks remitted to Compu-Club. All return check will be
charged $20.00.
If your order is to ship by Federal Express, you will receive
an email with your tracking number.
back to
the top
Cancel
an order
Once an order has been processed, we are unable
to cancel the order unless the item is backordered. You will be
informed by email if you have order item that is backordered.
back to
the top
Order
status
Just go to "eContacts" and click on
"Customer Services" to email us your request with an
order number. Order placed before 4:00PM EST normally ship same
day. Order received after 4:00PM EST will ship on the following
business day.
back to
the top
International
Orders
We currently are unable to ship outside of USA.
back to
the top
Contact
COMPU-CLUB
Just go to "eContacts" and choose the
appropriate department to submit your email. For our phone or fax,
click on "Company Info" on the left in the navigation
bar. The information is in "Compu-Club Company Profile"
under "Contact Us."
back to
the top
How
to Receive an RMA/Return Service number
Tab on "Support & Service" button
on the left of the web site. Click on "Return Service"
then follow the instruction in the "Return Service
Procedure."
back to
the top
Money
Back Guarantee
If your product becomes defective within the
first 30 days from the invoiced date, you may return it for a
refund or replacement. Before returning any item, you must obtain
a Return Merchandise Authorization number (RMA) from our Return
Service Department by filling the Return Service Form. Your RMA
number will be email to you within 48 hours of your request. If
you are to return the defective item for a refund, you will be
refund the original purchase price of the item, excluding shipping
and handling charges. You must return the product in original
condition at your expense including packaging, documentation and
the warranty card, and in our warehouse within 30 days of the
invoiced date. CPU, memory, hard drive, software and special order
item may only be returned for a replacement. All non-defective
returns are subject to a 15% restocking fee.
back to
the top
Shipping
Estimates
We provide next day, second day and three day
(Federal Express Savor) shipping service to all our members. The
total shipping charges are calculated based on the total weight of
the all the items in your order. For any refused shipment you will
be charged $20.00.
back to
the top
Order
acceptance policy
The receipt of an electronic order confirmation
does not constitute the acceptance of an order or as a
confirmation of an offer to sell. Compu-Club reserves the right,
without prior notification, to limit the order quantity on any
product to any customer and the right to do business with any
individual or business.
back to
the top
How
do I find my selections?
After you have added an item to the shopping cart, you can
always click on the "View Cart" button in the navigation
bar to see what items you have added.
back to
the top
How
do I get product information?
After you have choose a product from the
"Home", you will be presented with a product page to
browse. To obtain features and technical specification of a
particular product tab on "View" button.
back to
the top
How
do I know you have the lowest prices?
Compu-Club is 100% Virtual Internet Reseller,
therefore, we have eliminated the need to lease and operate
expensive storefronts and warehouses, or publish expensive
catalogs. Our low overhead will only benefit our club members.
back to
the top
What
if I get an error message?
Try repeating the procedure over again. If you should
receive an error message a second time, go to the "eContact"
page and send an e-mail of the problem to the appropriate e-mail
address.
back to
the top
When
do you bill my credit card?
Your credit card will be billed when your order
is shipped.
back to
the top
|
