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| ANNOUNCEMENTS
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| |
| Announcement
To Customers: Change Of Address |
| Announcement
To Customers: Change Of Business Name |
| Announcement
To Customers: Change Of Business Name (Advertisement) |
| Announcement
To Customers: Increase In Price |
| Announcement
To Customers: Decrease In Price |
| Announcement
To Customers: Promotion |
| Announcement
To Customers: Closure Of Business |
| Announcement
To Customers: New Product |
| Announcement
To Customers: Change Of Policy |
| Announcement
To Customers: New Subsidiary |
| Announcement
To Customers: Change In Administration |
| Announcement
To Customers: Change Of Service |
| Announcement
To Customers: New Salesperson |
| Announcement
To Customers: You Will Be Leaving Firm |
| Announcement
To Customers: You Will Be Leaving Firm To Join Competitor |
| Announcement
To Customers: New Branch/Store |
| Announcement
Of Opening Of Professional Office |
| APOLOGIES
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| Apology
For Error On Our Statement |
| Apology
For Error On Our Statement: Response To Letter From Customer |
| Apology
For Late Delivery |
| Apology
For Late Response To Letter |
| Apology
For Incorrect Shipment |
| BILLING
ERROR |
| |
| Apology
To Customer For Billing Error: Charged Too Much, Customer Has Not
Noticed |
| Apology
To Customer For Billing Error: Charged Too Much, Customer Complained |
| Apology
To Customer For Billing Error: Charged Too Little |
| CONGRATULATIONS
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| |
| Congratulations
On Promotion |
| Congratulations
On New Job |
| Congratulations
On Published Quote |
| Congratulations
On Article |
| Congratulations
On New Premises/Office |
| Congratulations
On New Child |
| Congratulations
On New House |
| Congratulations
On New Client |
| Congratulations
On Appointment As Partner |
| CREDIT
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| |
| Cannot
Process Order: Your Credit Card Has Expired |
| Cannot
Process Order: Your Credit Card Transaction Was Declined |
| Returned
Check, Letter #1 |
| Returned
Check, Letter #2 |
| Returned
Check, Letter #3 |
| Notice
To Customer: Require Certified Check Or Cash On Next Order |
| Notice
To Customer: Require Pre-Payment On Next Order |
| Notice
To Customer: Overpayment, Credit Issued |
| Notice
To Customer: Overpayment, Check Enclosed |
| Notice
To Customer: Underpayment, Debit Issued |
| Notice
To Customer: Underpayment, Send Balance |
| Request
To Customer To Submit Credit Application |
| Request
To Customer For Specific Credit Information |
| Request
Reference From Firm For Individual |
| Request
Reference From Firm For Firm |
| Request
Reference From Bank For Individual |
| Request
Reference From Bank For Firm |
| Customer
Credit Approval |
| Customer
Credit Refusal |
| Customer
Credit Refusal: Require Additional References |
| Response
To Request About Credit Refusal |
| Approval
Of Request To Increase Credit Limit |
| Refusal
Of Request To Increase Credit Limit |
| Notify
Customer That Credit Limit Has Been Exceeded |
| HANDLING
COMPLAINTS |
| |
| Responding
To Justified Complaint: Billing Error |
| Responding
To Justified Complaint: Rudeness |
| Responding
To Justified Complaint: Damaged Shipment |
| Responding
To Justified Complaint: Incorrect Shipment |
| Responding
To Justified Complaint: Return |
| Responding
To Justified Complaint: Delayed Shipment |
| Responding
To Justified Complaint: Missing Instruction Manual/Documents |
| Responding
To Unjustified Complaint: Unfairly Treated |
| Responding
To Unjustified Complaint: Damaged Shipment |
| Responding
To Unjustified Complaint: Return |
| Responding
To Unjustified Complaint: Delayed Shipment |
| Reassure
Customer That Problem Will Be Redressed |
| INVITATIONS
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| |
| Invitation
To Tour Plant |
| Invitation
To Lunch Meeting |
| Invitation
To Seminar |
| Invitation
To Grand Opening |
| Invitation
To Company Party |
| Acceptance
Of Business Invitation |
| Decline
Business Invitation |
| Decline
Dinner Invitation |
| Invitation
To Golf Tournament - Humorous |
| Invitation
To Hear Speaker (No Rsvp Required) |
| Invitation
To Attend Lecture (No Rsvp Required) |
| Invitation
To Attend Lecture (Rsvp Required) |
| MEETINGS
WITH CUSTOMERS |
| |
| Request
For Meeting With Customer: Following Discussion |
| Confirmation
Of Meeting With Customer |
| Follow
Up To And Thank You For Meeting |
| Request
To Reschedule Meeting |
| Notify
Customer That He/She Missed Meeting: Relaxed Tone, Request To Reschedule |
| Notify
Customer That He/She Missed Meeting: Moderate Tone, Request To
Reschedule |
| Notify
Customer That He/She Missed Meeting: Firm Tone |
| Notify
Customer That He/She Missed Meeting: Recurring Cancellations |
| Notify
Client That He/She Missed Appointment: Cancellation Fee |
| Apology
For Missing Appointment With Customer: Colleagues Able To Attend |
| Apology
For Missing Appointment With Customer: Colleagues Not Able To Attend |
| Request
For Colleague To Attend Meeting With Customer |
| Request
To Colleague To Attend Meeting With Customer |
| Thanks
To Colleague For Attending Meeting With Customer |
| Apology
To Colleague For Missing Meeting: Request To Delineate Results |
| ORDER
PROBLEMS |
| |
| Notify
Customer That Order Cannot Be Processed: Discontinued Product |
| Notify
Customer That Order Cannot Be Processed: We No Longer Carry That Product |
| Notify
Customer That Order Is Delayed |
| PAYMENT
PROBLEMS |
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| Late
Payment, Moderate Tone: Letter #1 (Product) |
| Late
Payment, Moderate Tone: Letter #1 (Service) |
| Late
Payment, Moderate Tone: Letter #2 (Repeat Customer) |
| Late
Payment, Moderate Tone: Letter #2 (New Customer) |
| Late
Payment, Moderate Tone: Letter #3 |
| Late
Payment, Moderate Tone: Final Notice |
| Late
Payment, Firm Tone: Letter #1 |
| Late
Payment, Firm Tone: Letter #2 |
| Late
Payment, Firm Tone: Letter #3 (Product) |
| Late
Payment, Firm Tone: Letter #3 (Service) |
| Late
Payment, Firm Tone: Letter #4 (Product) |
| Late
Payment, Firm Tone: Letter #4 (Service) |
| Final
Demand For Payment Before Referring Matter To Attorney |
| Notice
To Guarantor: Payment Demanded |
| Notice
To Endorser: Payment Demanded |
| Notice
To Defaulter: Collateral Demanded |
| POST-SALE
CORRESPONDENCE |
| |
| Sales
Follow-Up |
| Sales
Follow-Up: Introduce Similar Products/Services |
| Sales
Follow-Up: Introduce Training Services |
| Sales
Follow-Up: Introduce Service Package |
| Warranty
Is Up, Extension Offered |
| RETURNS
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| Return
Product Acknowledgement: Credit Issued, No Return Fee |
| Return
Product Acknowledgement: Credit Issued, Return Fee Applied |
| Return
Product Acknowledgement: Check Enclosed, Return Fee Applied |
| Return
Product Acknowledgement: Check Enclosed, No Return Fee |
| Return
Product Acknowledgement: Damaged Goods, Credit Issued |
| Return
Product Acknowledgement: Damaged Goods, Replacement Sent |
| Return
Product Acknowledgement: Exchange Issued |
| THANK
YOU |
| |
| Thank
You For Your Customer Referral |
| Thank
You For Your Customer Referral (With Bonus) |
| Thank
You For Your Business |
| Thank
You For Your Interest In Our Products/Services |
| Thank
You For Your Suggestion |
| Thank
You For Your Order |
| Thank
You For Your Prompt Payment: Product |
| Thank
You For Your Prompt Payment: Service |
| Thank
You For Your Payment: Notify Customer Of Early Discount |
| Thank
You For Your Complimenting Our Product/Service |
| Thank
You For Lunch Meeting |
| Thank
You For Present |
| Thank
You For Hospitality Present |
| Thank
You For Present: Cannot Accept |
| Thank
You For Visiting Me At Hospital |
| Thank
You For Flowers While I Was In Hospital |
| Thank
You For Dropping In |
| MISCELLANEOUS
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| |
| Request
Customer To Fill Questionnaire |
| Thank
You For Filling Questionnaire: Suggestions Considered |
| Request
Hotel To Forward Guest’s Bills |
| Baseball
Tickets Enclosed |
| Requested
Purchase Order Enclosed |
| Requested
Invoice Enclosed |
| Difference
In Postage Credited To You |
| That
Employee Is No Longer With Us |
| From
Healthcare Professional To Patient Stressing Need For Follow-Up
Treatment |
| Payment
Policy For Healthcare Professional |
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