Information Systems

1. Explain how organizations can be structured according to five functions and three management levels.
2. Describe how information flows in an organization.
3. Distinguish among a transaction processing system, a management information system, a decision support system, and an executive support system.
4. Distinguish between office automation systems and knowledge work system.
5. Explain the difference between data workers and knowledge workers.    
    

Key Terms

accounts payable	general ledger	purchasing
accounts receivable	group decision support system (GDSS)	sales order processing
computer-aided design / computer aided manufacturing (CAD/CAM)	information system	supervisor
data	information worker	system software
data processing system (DPS)	inventory	top-level manager
decision models	knowledge work system (KWS)	transaction
decision support system (DSS)	management information system (MIS)	transaction processing system (TPS)
demand report	middle-level manager	user
exception report	office automation system (OAS)
executive information system (EIS)	payroll
executive suport system (ESS)	periodic report

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