Objective

To be a valued member of an organization that will benefit from my extensive software, operational and customer service experience.

Work experience

Mar 2004 – Present                              Robert Half International., Palo Alto CA
Contractor
Ø Provide a wide variety of administrative support.
Ø IT development and support.

Feb 2003 – Feb 2004                          Chico’s FAS Inc., San Jose CA
Assistant Manager
Ø Supervised sales associates, set schedules, and focused on increasing store sales.
Ø Offered top-level customer service.
Ø Reported store’s financial information to District Manager.

Nov 1999 – Dec 2001                         Merant, Mountain View CA
Project/Engagement Manager
Ø Led client meetings to create scope of work, cost estimates, and timelines for implementing Merant’s web publishing software.
Ø Managed developers’ and trainers’ schedules along with tracking their billable hours and expenses.
Ø Developed mock-ups of existing customer web sites to demonstrate features and benefits of Merant’s software.
Ø On-site support for installation and content migration.

Feb 1999 – Aug 1999                           Intel, Santa Clara CA
Developer
Ø Converted 20 Lotus Notes databases to a web interface using Domino, HTML & JavaScript.
Ø System Administrator for Marketing’s intranet and extranet sites.
Ø Inventoried 200+ databases on 10 Lotus Notes servers for server consolidation project.

Jul 1993 – Aug 1998                           Symantec, Cupertino CA
Sr. Programmer Analyst
Ø Created Intranet applications using Lotus Notes R4.6.
Ø Developer, trainer and support for company-wide expense reporting application using Symantec’s FormFlow.
Ø System Administrator for test environment for Notes/Domino projects.
Ø Project Manager for Notes Development.
Ø Webmaster for Symantec’s Global Information Systems Intranet.

Jan 1991 – Feb 1993                            BusinessVision, Mississauga ON
Technical Support Manager
Ø Managed a call center consisting of six software support engineers.
Ø Trainer for BusinessVision Accounting software.
Ø Provided escalation support in resolving customers’ issues.
Ø Network Administrator

Sep 1989 – Aug 1990                            BASF Canada, Rexdale ON
Helpdesk Technician
Ø Supported 200 employees at two locations.
Ø Purchased/installed hardware and software.
Ø Organized software training on and off site.

Jul 1985 – Sep 1988                               Cardel Leasing, Toronto ON
Administrative Assistant
Ø Ensured all lessees carried adequate auto insurance.
Ø A/P clerk
Ø Processed all DMV requests.
Ø Car jockey and skip-tracer.

Education

1987 - 1989                                            Humber College, Toronto ON
Computer Programming

Software

Win 95/98/XP/NT/2000
Lotus Notes/Domino
MS Word, Excel, Access, PowerPoint, Project, FrontPage, Outlook, Visio
Adobe PhotoShop, Acrobat
Macromedia Dreamweaver
NetObject Fusion
plus many more...
 

Courses

Information Systems Project Management (AMA)
Lotus Notes R4 Application Development I (Certified Lotus Specialist)
Lotus Notes R4 Application Development II
Lotus Notes R4 System Administration I
Lotus Notes & Domino
Advance Domino
IBM Websphere