1. Don't criticize, condemn or complain.
2. Give honest and sincere appreciation.
3. Arouse in the other person an eager want.

1. Become genuinely interested in other people.
2. Smile.
3. Remember that a person's name is to that person the sweetest and most important sound in any language.
4. Be a good listener. Encourage others to talk about themselves.
5. Talk in terms of the other person's interests.
6. Make the other person feel important - and do it sincerely.

1. The only way to get the best of an argument is to avoid it.
2. Show respect for the other person's opinions. Never say, "You're wrong."
3. If you are wrong, admit it quickly and emphatically.
4. Begin in a friendly way.
5. Get the other person saying "yes, yes" immediately.
6. Let the other person do a great deal of the talking.
7. Let the other person feel that the idea is his or hers.
8. Try honestly to see things from the other person's point of view.
9. Be sympathetic with the other person's ideas and desires.
10. Appeal to the nobler motives.
11. Dramatize your ideas.
12. Throw down a challenge.

1. Begin with praise and honest appreciation.
2. Call attention to people's mistakes indirectly.
3. Talk about your own mistakes before criticizing the other person.
4. Ask questions instead of giving direct orders.
5. Let the other person save face.
6. Praise the slightest improvement and praise every improvement. Be "hearty in your approbation and lavish in your praise."
7. Give the other person a fine reputation to live up to.
8. Use encouragement. Make the fault seem easy to correct.
9. Make the other person happy about doing the thing you suggest.

( Courtesy: http://www.westegg.com/unmaintained/carnegie/win-friends.html )

1. If you want to avoid worry, do what Sir William Osler did: Live in "day-tight compartments." Don't stew about the futures. Just live each day u ntil bedtime.
2. The next time Trouble--with a Capital T--backs you up in a corner, try the magic formula of Willis H. Carrier:
   1. Ask yourself, "What is the worst that can possibly happen if I can't solve my problem?
   2. Prepare yourself mentally to accept the worst--if necessary.
   3. Then calmly try to improve upon the worst--which you have already mentally agreed to accept.
3. Remind yourself of the exorbitant price you can pay for worry in terms of your health. "Those who do not know how to fight worry die young."

1. Get the facts. Remember that Dean Hawkes of Columbia University said that "half the worry in the world is caused by people trying to make decisions before they have sufficient knowledge on which to base a decision."
2. After carefully weighing all the facts, come to a decision.
3. Once a decision is carefully reached, act! Get busy carrying out your decision--and dismiss all anxiety about the outcome.
4. When you, or any of your associates, are tempted to worry about a problem, write out and answer the following questions:
   1. What is the problem?
   2. What is the cause of the problem?
   3. What are all possible solutions?
   4. What is the best solution?

1. Crowd worry out of your mind by keeping busy. Plenty of action is one of the best therapies ever devised for curing "wibber gibbers."
2. Don't fuss about trifles. Don't permit little things--the mere termites of life--to ruin your happines.
3. Use the law of averages to outlaw your worries. Ask yourself: "What are the odds against this thing's happening at all?"
4. Co-operate with the inevitable. If you know a circumstance is beyond your power to change or revise, say to yourself: "It is so; it cannot be otherwise."
5. Put a "stop-less" order on your worries. Decide just how much anxiety a thing may be worth--and refuse to give it anymore.
6. Let the past bury its dead. Don't saw sawdust.

1. Let's fill our minds with thoughts of peace, courage, health, and hope, for "our life is what our thoughts make it."
2. Let's never try to get even with our enemies, because if we do we will hurt ourselves far more than we hurt them. Let's do as General Eisenhower does: let's never waste a minute thinking about people we don't like.
3.  
   1. Instead of worrying about ingratitude, let's expect it. Let's remember that Jesus healed ten lepers in one day--and only one thanked Him. Why should we expect more gratitude than Jesus got?
   2. Let's remember that the only way to find happiness is not to expect gratitude--but to give for the joy of giving.
   3. Let's remember that gratitude is a "cultivated" trait; so if we want our children to be grateful, we must train them to be grateful.
4. Count your blessings--not your troubles!
5. Let's not imitate others. Let's find ourselves and be ourselves, for "envy is ignorance" and "imitation is suicide."
6. When fate hands us a lemon, let's try to make a lemonade.
7. Let's forget our own unhappiness--by trying to create a little happiness for others. "When you are good to others, you are best to yourself."

1. Prayer

1. Unjust criticism is often a disguised compliment. It often means that you have aroused jealousy and envy. Remember that no one ever kicks a dead dog.
2. Do the very best you can; and then put up your old umbrella and keep the rain of criticism from running down the back of your neck.
3. Let's keep a record of the fool things we have done and criticize ourselves. Since we can't hope to be perfect, let's do what E.H. Little did: let's ask for unbiased, helpful, constructive criticism.

1. Rest before you get tired.
2. Learn to relax at your work.
3. Learn to relax at home.
4. Apply these four good workings habits:
   1. Clear your desk of all papers except those relating to the immediate problem at hand.
   2. Do things in the order of their importance.
   3. When you face a problem, solve it then and there if you have the facts to make a decision.
   4. Learn to organize, deputize, and supervise.
5. To prevent worry and fatigue, put enthusiasm into your work.
6. Remember, no one was ever killed by lack of sleep. It is worrying about insomnia that does the damage--not the insomnia.

• Take heart from the experience of others
• Keep your goal before you
• Predetermine your mind to success
• Seize every opportunity to practice

• Get the facts about fear of speaking in public
• Prepare in the proper way
• Predetermine your mind to success
• Act confident

• Speaking about something you have earned the right to talk about through experience or study
• Be sure you are excited about your subject
• Be eager to share your talk with your listeners

• Limit your subject
• Develop reserve power
• Fill your talk with illustrations and examples
• Use concrete, familiar words that create pictures

• Choose subjects you are earnest about
• Relive the Feelings you have about your topic
• Act in earnest

• Talk in terms of your listeners' interests
• Give honest, sincere appreciation
• Identify yourself with the audience
• Make your audience a partner in your talk
• Play yourself down

• Give your example, an incident from your life
• State your point, what you want the audience to do
• Give the reason or benefit the audience may expect

• Restrict your subject to fit the time at your disposal
• Arrange your ideas in sequence
• Enumerate your points as you make them
• Compare the strange with the familiar
• Use visual aids

• Win confidence by deserving it
• Get a Yes-response
• Speakin with contagious enthusiasm
• Show respect and affection for your audience
• Begin in a friendly way

• Practice impromptu speaking
• Be mentally ready to speak impromptu
• Get into an example immediately
• Speak with animation and force
• Use the principle of the Here and the Now
• Don't talk impromptu--Give an impromptu talk

• Crash through your shell of self-consciousness
• Don't try to imitate others--Be yourself
• Converse with your audience
• Put your heart into your speaking
• Practice making your voice strong and flexible

• Thoroughly prepare what you are going to say
• Follow the T-I-S Formula
• Be enthusiastic
• Thoroughly prepare the talk of presentation
• Express your sincere feelings in the talk of acceptance

• Get attention immediately
• Avoid getting unfavorable attention
• Support your main ideas
• Appeal for action

• Use specific detail in everyday conversation
• Use effective speaking techniques in your job
• Seek Opportunities to speak in public
• You must persist
• Keep the certainty of reward before you

( Courtesy: http://www.westegg.com/unmaintained/carnegie/easy-speaking.html )

1. Don't kick the Chair. Be willing to account for yourself; don't blame others.
2. Damn the Handicaps! - Full Speed Ahead. Don't make a handicap an excuse for failure.
3. Five Ways to Ditch Disaster:
   1. Accept the inevitable; give time a chance.
   2. Take action against trouble.
   3. Concentrate on helping others.
   4. Use all of life while you have it.
   5. Count your blessings.<

1. Belief is the Basis for Action. Know what you believe and act accordingly.
2. Analyze Before You Act.
3. Two Wonderful Words that Changed a Life. When the time for action arrives, don't hesitate.

1. There's Only One Like You Learn to know yourself by:
   1. Cultivating moments of solitude.
   2. Breaking through the habit barrier.
   3. Developing excitement and enthusiasm.
2. Conformity: Refuge of the Frightened. Be yourself by developing your own convictions and standards; then have the courage to live with them.
3. Why is a Bore? Develop inner resources to avoid boring yourself and others.
4. The Maturing Mind: Adventure in Adult Living. Develop your mind through intellectual activity.

1. How to Get Along with Women. Here are seven ways:
   1. Give her appreciation.
   2. Be generous and considerate.
   3. Keep yourself attractive.
   4. Understand a woman's work.
   5. Be dependable.
   6. Share her interests.
   7. Love her.
2. Father Come Home. Children need fathers too.
3. How to Get Along with Men. Here are seven ways:
   1. Be good-natured.
   2. Be a good companion.
   3. Be a good listener.
   4. Be adaptable.
   5. Be efficient, not officious.
   6. Be yourself.
   7. Be glad you're a woman.
4. The Rediscovery of Love. We must develop a more mature concept of love.

1. Loneliness: The Great American Disease.
2. People are Wonderful. Learn to appreciate them.
3. Why Should People Like You? They will like you if you like them and develop qualities of warmth that attract others.

1. If You're Afraid of Growing Old, Read This. Learn some of the facts about aging.
2. How to Live to be 100 and Like it. To live longer, develop attitudes that promote health of mind.
3. Don't Let the Rocking Chair Get You. Work as long as you can.

1. The Court of Last Appeal. When all else fails, try God.
2. The Food of the Spirit. Our spirit is nourished through prayer.

( Courtesy: http://www.westegg.com/unmaintained/carnegie/grow-up.html )