• Your name and e-mail address
• The serial number of your computer
• Any additional hardware and/or software installed

As far as the overseas email addresses, I have tested them and I received no reply from Australia and Israel. The European english response to my question was that they could not find me in their data base, but if I registered they would be able to reply.

If you get a message saying to call the fee based support and you know that it should be handled by free support then sent another email. This happened to me and they answered the question the second time. I also got a pleasant surprise when PB responded back on a question a week or so later after I thought they forgot me, this question took some digging and I applaud the tech that did his home work. Good job PB, you should hire more techs like that guy.

Good Luck, and save all your email responses you may need them later. I found out PB was not keeping a record of my correspondence with them and caused me to explain the situation to each and every tech.

Email for PB around the world