Stephen A. Hunton
478 Arrow Trail
Waleska, GA 30183
(770) 317-1016
Steve_Hunton@Yahoo.com
Professional Summary
A Senior Technical Manager with extensive expertise in Network
Operations, Project Management, and in developing and directing technical professionals and organizations. Proven success in start-up operations where creation of effective policies and procedures, and initial staffing, are critical. Exceptional team builder excelling at communicating vision and commitment in dynamic technical environments.
Significant Career Accomplishments
* Mitigated rising corporate costs by planning and implementing
hardware, personnel, and connectivity consolidation of two geographically separate global data network operations centers into one center; recovered the $3 Million cost within 3 years.
* Identified and exposed a loss of customer billing revenue, then lead
the upgrade of system hardware and software; saved in excess of $100k
per year recurring.
* Minimized loss of critical data during air traffic impairments by
initiating and leading a project that identified potential single points of equipment/connectivity failure for the 10 largest U.S. airlines and their critical operations centers; more than 90% of the 100+ recommendations were initiated by the air carriers.
Professional Experience
L3 Communications, Titan Group Kennesaw, GA 2005-2007 Network Services Manager
Manage and oversee the network operations of a 100+ Novell, Linux and
Window server operation in the 2nd largest school district in Georgia.
* Management of 15 engineers organized into functional groups providing
systems and security administration, network operation of the client's
infrastructure, and enterprise systems support.
* Supported the district CTO on all IT initiatives, and recommended
alternatives for cost savings on vendor specific equipment and software
licensing. First year savings totaled more than $100,000.
* Ensured network service availability consistently met strictly
defined Service Level Agreement objectives.
Ceridian Atlanta, GA 2003 - 2004 Manager, Network Operations
Managed all facets of a nationwide 24x7 Network Operations Center.
Assured effective policies and procedures were in place. Verified technical
accuracy of all operating guidelines and checklists. Created and
presented quality of service reports for senior management. Handled all
personnel activities such as hiring, training and counseling.
* Created a new Network Operations Center (NOC) from the ground up;
wrote process and procedural plans, established operational requirements,
and conducted required training. Corporate savings were $85,000 per
month recurring upon implementation of service.
* Staffed the new NOC; performed evaluation, interviewing, hiring and
training of all personnel. NOC was operational 60 days from initiation.
Equant Atlanta, GA 2002 - 2002
Senior Technical Project Manager
Technical implementation director on worldwide data network
installations and upgrades for major global account customers such as 3M, CIGNA,
G-Trade, and Starwood Hotels.
* Successfully delivered on time, on budget, performance-driven project
implementations while assuring customer satisfaction and uncompromised
quality. Achieved zero formal customer complaints in installation and
service.
Network Consultant Waleska, GA 2001 - 2002
Consultations included network configuration, web design, and router
install/maintenance.
Williams Communications Solutions Atlanta, GA 1999 - 2001
Manager, Network Implementation - Central, Southeast, & Mid-Atlantic
U.S.
Developed, trained and maintained a staff of 14 highly skilled and
certified senior NORTEL and CISCO CCIE network engineers implementing
large, complex integrated voice and data network solutions.
* Proactively resolved time sensitive, high impact, high visibility
customer issues as management point of escalation; managed and nurtured
CISCO and NORTEL vendor/partner relationships. Viable and critical
partnerships were maintained throughout the project life cycle.
* Reviewed, approved and executed Scopes of Work for multi-million
dollar projects in the Southeast, Central, and Mid-Atlantic United States.
All QoS objectives were met or exceeded in every install.
Aeronautical Radio, Inc. (ARINC) Annapolis, MD 1987 - 1999
Senior Manager, Network Operations & Configuration
Directed and managed one of the world's largest privately held wide
area data networks. Directed all facets of the Network Operations Center
(NOC) supporting day-to-day airline-critical aviation operations.
Subsequently directed systems configuration and network routing for the
network which consisted of packet switches, routers, gateways, protocol converters, voice response units, and related support systems.
* During implementation of the consolidation of two geographically
diverse operations centers, integrated union positions in Chicago with
non-union positions in Annapolis. Assimilated the two divergent groups into
one cohesive unit so quickly and smoothly that the transition was
completely transparent to airline operations.
* Personally recruited and hired more compatible staff to better meet
the needs and stress of network operations shift work. Improved morale,
reduced personnel turnover from 40% to zero in the first year, and
saved more than $32,000 per year in recruiting and hiring costs in three
consecutive years.
* Initiated network capacity and management strategies to eliminate
delays in customer implementation. Launched successful initiatives and set
expectations for acceptable and achievable service dates. Delays due
to inefficiency were eliminated while delays in all other categories
were reduced by 60%.
* Solidified operational relationships between ARINC and global
satellite network providers for a service that allows airline communication with aircraft worldwide. Drafted and finalized proposals that resulted in an internationally accepted policy on satellite connectivity fault isolation and management escalation.
Education
B.S., Technical Management (Summa cum laude), University of Maryland,
GPA 4.0
A.A.S., Aircraft Maintenance Technology, Community College of the Air
Force
Certification: FAA Airframe and Powerplant Technician