Julio-Agosto de 2.006 July-August 2006
We decided to buy an air-conditioner and he consulted an installer of the population. It offers us an appliance McQuay place with the guarantee that it is as good as many others.
After installed, we realize that the compressor (which goes on the outside) quite some noise but will leave as well. The next day I see that as time passes, the noise is increasing to a point where it disturbs the neighbors. He commented to the installer and after talking with the service technician McQuay Spain, I said that if they recognize that this is a noisy machine. Of course I do not accept that answer and call to stop the device under conditions similar to those that I see in countless other devices installed in homes.
After 10 days there is still no response and request a fax in which detail when the complaint has been sent and where. I receive a fax and I see that the complaint was sent ten days after exposure.
Two calls that are going to come and not come.
Again I talk to the installer and asks me the phone to call me for my service technician of the Mcquay Spain (why?). I called Madrid and tell me that they will come tomorrow afternoon and I tell you that I find it impossible that I can this afternoon, Thursday or Saturday. I said it was impossibl and even offers the option for the following week.
More than three weeks have passed and we are still equal and meanwhile the installer still gives the impression that the problem does not go with him. Myself If you know him!
I insist, and insist again nothing. After a month gives me the phone to me is that the call to Madrid. Incredible!. Goes And, and knock. Iw not the girl that I have to meet him but left a message for me that I call in the afternoon. Of course, not flame. The next day morning is the installer and I said that the pendency of the phone that I will call. No call. The next day, either.
The next day I go to the bank and turn in my receipt. In two hours I have the installer at home. I think even they realised that the problem was theirs and not mine. He appoints the possibility of putting another device and take advantage of the facility and does not want to because he says the same thing can happen with McQuay, nor I like, so I ask him to remove it and ride.
If you are going to buy McQuay, ask for a report from the decibels of the machine you are going to install. And if you have the misfortune of being in Spain and having to deal with the technical service of Spain McQuay, be patient and do not be surprised by anything.
This has been my personal experience with this company and their equipment. This is not to say that there could be someone who was happy with his Mcquay air conditioning, but in my case, both the aircraft as customer service leave much to be desired.