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Email: mariabgood@yahoo.com |
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| OBJECTIVE |
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| Build on my personal human services experiences by earning a Masters degree in Social Work, and pursuing a career in a hospital or nursing home setting. |
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| SUMMARY OF QUALIFICATIONS |
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Pays close attention to detail and organization
Demonstrates strong writing and editing skills
Assists others in developing problem-solving skills
Recognizes and encourages individual strengths
Committed to understanding alternative viewpoints
Dedicated to personal understanding and growt |
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| VOLUNTEER EXPERIENCE |
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| 2003-Present Recreation Volunteer, Nursing Home and Rehabilitation Center |
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Assist residents in attending and participating in recreational activities
Participate in friendly visits to residents |
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| 1990-Present Reevaluation Co-Counseling |
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Participates in peer counseling relationships
Taught counseling classes in fundamentals skills and dealing with addictions
Led support groups for young adults, young people, and for survivors of childhood sexual abuse.
Attended workshops addressing racism, anti-semitism, ageism. |
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| 1989 Crisist counselor, Rape Crisis Center |
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Functioned as on-call crisis intervention counselor for survivors of adult and childhood sexual abuse and assault, as well as supporters of survivors.
Assisted assault victims in reporting incidents to law enforcement
Accompanied assault victims to emergency room when appropriate
Counseled callers on range of emotional issues related to sexual assault |
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| 1984 Activities assistant, nursing home |
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Assisted residents in attending recreational activities
Led recreational activities (bingo, player piano, etc.)
Visitied individual residents |
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| EDUCATION |
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| 1983-1987 BS Business Management, Ithaca College |
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| EMPLOYMENT |
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| 1/02-6/03 Software Test Engineer |
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Designed and implemented test procedures for internet applications
Instituted and maintained change management process for internal and external documents
Developed software application help files, training materials, and documentation |
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| 9/01-11/01 Consultant |
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| Performed software quality assurance services for local business |
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| 12/00-6/01 Staff Manager/Project Manager |
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| Managed delivery team of 9-11 IT contractors on client site |
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| Coached and mentored contractors to improve performance and client relationships |
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2/98-12/00 Manager of Client Support and Quality Assurance |
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| Supervised five person team, providing client and technical support of desktop software, Internet sites, eCommerce data retrieval, and GIS software for 1500 clients |
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Managed quality assurance for software and eCommerce initiatives; coordinate technical support staff to assist software quality analysts |
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| Recruited and trained new staff in all functions, and developed staff to promote retention and growth. |
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| Coordinated and delivered client software training via Microsoft NetMeeting |
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| Supported sales personnel in enhancing client relationships and maintaining consistent communication regarding support and software issues |
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| Presented to Small Business Luncheon for the local Chamber of Commerce, Fall 2000 |
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6/95-1/98 Senior Software Quality Assurance Analyst |
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8/92-6/95 SQA Lead |
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Interfaced with software development and project management teams to ensure quality software specifications and implementation |
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Created and maintained testing checklists for desktop and Internet software packages |
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Coordinated testing efforts of non-departmental staff at multiple locations |
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Trained coworkers on internal processes and systems; supervise interns in testing and documentation |
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Functioned independently from manager and other SQA staff at a remote office |
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10/90-7/92 Technical Support Representative |
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Provided software and data support via telephone for clients retrieving marketing and demographic data via modem technology |
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Supported use of DOS-based GIS packages for mapping of retrieved data |
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| 6/87-10/90 Administrative Supervisor |
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| REFERENCES available upon request |
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