Pollster, Republican Political Consultant, and president and CEO of Luntz Research Companies.
He is an expert at the politics of Orwell. Note his ability to manipulate the people’s opinions through nothing more than the words he tells politicians to use.
His latest release is a 160 page briefing book on how the Republicans should be framing the arguments to selectively deceive the American people and appeal in turn to our best and worst qualities.
Without further ado, Frank Luntz’s commentary on how stupid we all are, and how easy it is to deceive us using nothing more than DoubleSpeak:
THE FOURTEEN WORDS NEVER TO USE
Sometimes it is not what you say that matters but what you don’t say. Other
times a single word or phrase
can undermine
or destroy the credibility of a paragraph or entire presentation. This
memo was originally
prepared exclusively
for Congressional spouses because they are your eyes and ears, a one-person
reality
check and truth
squad combined. However, by popular demand, I have included and expanded
that document
because effectively
communicating the New American Lexicon requires you to STOP saying words
and phrases
that undermine
your ability to educate the American people.
So from today
forward, YOU are the language police. From today forward, these are the
words never to say
again.
1. NEVER SAY Government
INSTEAD SAY: Washington
The fact is,
most Americans appreciate their local government that picks up their trash,
cleans their streets,
and provides
police and transportation services. Washington is the problem. Remind voters
again and again
about Washington
spending, Washington waste, Washington taxation, Washington bureaucracy,
Washington
rules and Washington
regulations. Then remind voters that if Washington created this mess, it
is
Washington’s
responsibility to fix it. “If we expect to succeed, we must look to ourselves
and not to
Washington to
raise our kids, start our businesses and improve our day-to-day lives.”
If you must talk about
government,
use the context defined by President Bush: “Government should help people
improve their lives,
not try to run
their lives.”
2. NEVER SAY Privatization/Private Accounts
INSTEAD SAY: Personalization/Personal Accounts
Many more Americans
would “personalize” Social Security than “privatize” it. In fact, two-thirds
of America
wants to personalize
Social Security while only one-third should privatize it. Why? Personalizing
Social Security
suggests ownership
and control over your retirement savings, while privatizing it suggests
a profit motive and
winners and
losers. BANISH PRIVATIZATION FROM YOUR LEXICON.(Emphasis mine, caps lock
theirs)
3. NEVER SAY Tax Reform
INSTEAD SAY: Tax Simplification
While a majority
of Americans are generally in favor of tax reform, one-third of the population
fears that
they would end
up paying more in taxes if the tax code was in fact reformed. However,
almost all Americans
believe they
would personally benefit from a tax code that was simplified—in terms of
money they owe, time
they spend and
anxiety about the IRS. When more Americans fear the IRS than root- canal
surgery, something
should be done
to simplify the tax code.
4. NEVER SAY Inheritance/Estate Tax
INSTEAD SAY: The Death Tax
While a sizable
68% of America thinks the Inheritance/Estate Tax is unfair, fully 78%think
that the Death Tax
is unfair. And
while a narrow majority would repeal the inheritance/estate tax, an overwhelming
majority would
repeal the death
tax. If you want to kill the estate tax, call it a death tax.
5. NEVER SAY A Global Economy/Globalization/Capitalism
INSTEAD SAY: Free Market Economy
More Americans
are afraid of the principle of globalization than even privatization. The
reason? Globalization
represents something
big, something distant and something foreign. It’s the same reason why
Americans like
their local
government but dislike Washington—the closer you are, the more control
you have. So instead of
talking about
the principles of globalization, instead emphasize “the value and benefits
of a free market
economy.” Similarly,
capitalism reminds people of harsh economic competition that yields losers
as well as
winners. Conversely,
the free market economy provides opportunity to all and allows everyone
to succeed.
6. NEVER SAY Outsourcing
INSTEAD SAY: Taxation, Regulation, Litigation Innovation, Education
When you use
the words of your opposition, you are basically accepting their definition
and therefore their
conclusion.
We should NEVER use the word outsourcing because we will then be asked
to defend or end the
practice of
allowing companies to ship American jobs overseas. Rather, we should talk
about the “root cause”
why any company
would not want to hire “the best workers in the world.” And the answer:
“over-taxation,
over-regulation,
too much litigation, and not enough innovation or quality education.” Because
it rhymes, it will
be remembered.
7. NEVER SAY Undocumented Workers
INSTEAD SAY: Illegal Aliens
The Dems have
adopted the phrase “undocumented worker” but you shouldn’t. Call them exactly
what they
are. In fact,
instead of addressing “immigration reform,” which polarizes Americans,
you should be talking
about “border
security” issues. Securing our borders and our people has universal support.
8. NEVER SAY Foreign Trade
INSTEAD SAY: International Trade
For many reasons
unrelated to this issue, the word “foreign” conjures up negative images.
Americans simply
don’t like “foreign
oil,” or “foreign products” or “foreign nationals.” International is a
more positive concept
than either
foreign or global.
9. NEVER SAY Drilling for oil
INSTEAD SAY: Exploring for energy
It’s the picture
people paint in their minds, the difference between an old-fashioned oil
rig that gushes up
black goop vs.
21st century technology and innovation that provides us the ability to
heat our homes and
drive our cars.
When you talk about energy, use words like “responsible” and “balanced”
and always address
your concern
for the environment.
10. NEVER SAY Tort Reform
INSTEAD SAY: Lawsuit Abuse Reform
The term “tort”
has very little meaning to the average American, and at best reminds one
of a French
pastry. “Lawsuit
Abuse” is something most Americans understand and resent. If you really
want to make
your case, add
the word “frivolous.”
11. NEVER SAY Trial Lawyer
INSTEAD SAY: Personal Injury Lawyer
It is hard to
distrust a trial lawyer because we see them portrayed so favorably on L.A.
Law and Law & Order.
But personal
injury lawyers, also known as ambulance chasers, remind people of those
annoying, harassing
commercials
we see at 1:00 a.m. cajoling us to sue someone. If you want to get the
full bang for the buck, call
them “predatory
personal injury lawyers.”
12. NEVER SAY Corporate Transparency
INSTEAD SAY: Corporate Accountability
I constantly
hear the need for “transparency” coming from members of the financial services
industry as well
as members of
Congress. But if you asked the American people, corporate accountability
is a much higher
priority. The
fact is, a majority of Americans can’t even explain what transparency actually
means. But
everyone understands
and demands accountability from all sectors of the economy … and the government.
13. NEVER SAY School Choice
INSTEAD SAY: Parental Choice/Equal Opportunity in Education
Americans are
still evenly split over whether they support “school choice” in America’s
schools. But they are
heavily in favor
of “giving parents the right to choose the schools that are right for their
children,” an there
is almost universal
support for “equal opportunity in education.” So frame the issue right
and you get the
support you
need.
14. NEVER SAY Health care “Choice”
INSTEAD SAY: “The Right to Choose”
This is an important
nuance so often lost on political officials. Almost all Americans want
“the right to choose
the health care
plan, hospital, doctor and prescription drug plan that is best for them,”
but far fewer
Americans actually
want to make that choice. In fact, the older you get, the less eager you
are to have a wide
range of choices.
One reason why the prescription drug card earned only qualified public
support was that it
offered too
many choices and therefore created too much confusion for too many senior
citizens.
And just like that, my dear friends, an entire nation of sheep is shepherded
through the gates of hell on Bush’s Ark of the Covenant with Big Business.