Carol Sue Eichling, MCSE, MCP+I, CTT+, NT-CIP

Current Employment
College Campus Chair, Information Systems and Technology,
         University of Phoenix, Plantation, FL and Jacksonville, FL (2002 to Present). Responsibilities include review and implementation of the IS&T programs, development and direction of faculty for those programs, and providing classroom and online  instruction to university level students on the installation, technical capabilities, and system requirements for assorted networkable products including Microsoft Windows XP, Window 2003, Windows 2000, and related products.   Instruction also includes introductory networking topics and  technical explanations of networking protocols, including TCP/IP, NetBEUI, IPX/SPX.   Courses also include e-technology, computer system functionality, professional skills, and project management.  Courses focus on team-based facilitation.  Previously served as an adjunct facilitator and Area Chair.

Consultant and Owner,
         Computer Technology Consulting, Jacksonville, FL - Previously Coral Springs, FL (1999 to Present). Small business concentrating in installing small to medium office and home networks, including HPNA, Powerline and wireless technology.  Develops and maintains web sites for small businesses.  Provides computer training in operating systems, applications and web design.

Adjunct Professor,
        Florida Community College of Jacksonville, Jacksonville, FL (2003-2004). Responsibilities include providing classroom instruction to university level students on the installation, technical capabilities, and system requirements for assorted networkable products including Microsoft Windows XP, Windows 2000 Professional, Windows 2000 Server and Advanced Server, and related products. Instruction includes introductory networking topics and technical explanations of networking protocols, including TCP/IP, NetBEUI, IPX/SPX, as well as subnet masking and utilization of NetWare products. Courses also include e-technology, computer system functionality, and project management. Hands-on practical experience is also provided during class sessions to provide a technical as well as theoretical approach to the subjects.

Information Technology Networking Instructor,
         Barry University, Miami Shores, FL (2000 to 2003). Adjunct Professor.  Responsibilities include providing classroom instruction to university level students on the installation, technical capabilities, and system requirements for assorted networkable products including Microsoft Windows 2000 Professional, Win 2000 Server, and related products.   Instruction also includes introductory networking topics and technical explanations of networking protocols, including TCP/IP, NetBEUI, IPX/SPX, as well as subnet masking and utilization of NetWare products.   Hands-on practical experience is also provided during class sessions to provide a technical as well as theoretical approach to the subjects.

Military Experience - Active Duty Service:
Lieutenant Commander, Medical Service Corps, United States Navy (Completed Active Service 01/31/99)

Chief Information Officer & Head, Management Information Division
             Naval Healthcare Support Office, San Diego, California (1997 – 1999)  - Responsibilities included operation and maintenance of LAN utilizing Windows NT for servers and Windows 95 desktop applications, instruction in desktop applications, and development and maintenance of world-wide web site. Accomplishments included upgrading network structure, acquisition of over $1M IM/IT equipment at no cost to the organization, and development of successful contract for IM/IT services . Direction of contract, military, and civilian IM personnel.

Officer-in-Charge - Naval Medical Information Management Center Detachment, San Diego, California
              (1995 – 1997). Responsibilities included direction of a staff of 14 IM/IT professionals involved in establishment of LAN, application and local operating systems; developing local IM/IT policies and interpreting policies from higher level organizations; and marketing of services to other Naval organizations. Accomplishments included development of low cost networking solutions for clients.

Director for Program Analysis & Standard Personnel Management System Project Manager -
             Naval Medical Information Management Center, Bethesda, Maryland (1991 – 1995). Responsibilities included project management for a world-wide personnel information system and several medical and financial systems. Development of policy guidance that involved interpretation of guiding instructions and creation of procedures for medical statistical record keeping. Also included supervision of 27 technical and administrative personnel.

Executive Assistant to the Assistant Chief for Logistics, Head, Health Services Contracting Branch and
              Head,NAVCARE Program Branch - Bureau of Medicine and Surgery, Washington, DC (1989– 1991). Responsibilities included project management for providing contract services for health care to Naval Medical Treatment Facilities. Accomplishments included programming a database system to monitor contract locations, contract status and funds obligated. Also responsible for maintenance and upgrade of departmental computer systems.

Head, Manpower Management Department - -Naval Hospital, Long Beach, California (1985 – 1989).
               Responsibilities included assignment of hospital personnel, maintenance of military personnel records, processing of awards, and determining staffing levels required using written standards and on-site review of work areas and work processes.

Student -Recalled to Officer Indoctrination School, Newport, Rhode Island to change from inactive reserve status (1985)

Military Service - Inactive Reserve Service
Unit Personnel Officer - NR Naval Hospital Long Beach 119, Long Beach, California (1984 – 1985)

Specialized Military Training:
        -Business Process Re-engineering
        -Joint Commission on Hospital Accreditation Review and Scoring (IM/IT Emphasis)
        -Medical Department Head School

Civilian Work Experience:
Management Analyst (Management Engineering and Manpower Studies) - Defense Logistics Agency
          (DCASR-LA), Los Angeles, California (1984 – 1985)

Management Analyst (Healthcare Management and Organizational Analysis) -Naval Medical Command
          (now BUMED), Washington, DC (1982 – 1984)

Management Analyst (Management and Organizational Analysis) -Environmental Protection Agency,
          Washington, DC (1980 – 1982)

Senior Planner (Grants Administrator) - Indiana State Planning Services Agency, Indianapolis, Indiana
           (1980)

Research Associate (Grants Administrator/Personnel Training Officer) -Indiana Association of Cities and
            Towns, Indianapolis, Indiana (1977 – 1980)

Senior Planner (Grants Administrator) -Office of Community Development, Muncie, Indiana (1975 –
            1977)

Barrett Law Analyst (Legal Research) - Muncie Sanitary District, Muncie, Indiana (1972 – 1975)

Additional information on the above civilian employment available upon request.

Certifications:
Microsoft Certified Systems Engineer (MCSE) - Completed April 25, 2000
Microsoft Certified Professional + Internet (MCP+I) - Completed April 25, 2000
Microsoft Certified Professional (W2K) - Completed March 20, 2001
NT Certified Independent Professional (NT-CIP) - Completed June 2001
Certified Technical Trainer (CTT+) - Completed September 13, 2001

Information Systems Specialist Coursework 1993 – 1994
George Washington University Washington, DC

Masters of Public Administration – 1979
Ball State University Muncie, Indiana

Bachelor of Science – 1976
Ball State University Muncie, Indiana

Academic Honors:
Indiana State Scholarship for Undergraduate Work
Indiana Public Service Fellowship for Graduate Work
Presidential Management Intern through the Office of Personnel Management

This page last modified on 07/24/05.