Suzette Franck 
bdollproject@yahoo.com

Employment History

Xdrive Technologies, Inc.
Intranet Site Manager - Santa Monica, California 04/2000-03/2001

• Coordinate all design, information gathering, layout, and updates for corporate intranet. Manage workflow between technical staff and myself. Create accounts, permission assignment, and folder creation on NT platform for publishing departments.
• Author and implement policies and procedures, provide departmental training in HTML, Frontpage, Dreamweaver, and Office applications. Technical writing of user manuals, policies and procedures, and style guides for use by departments in assisting their day-to-day functions. Project manage all new data driven web applications for use of departments.
• Utilize current web technologies for server and client side scripting, such as ASP, VBScript, Javascript, XML, and CSS to improve data collection, accuracy, and ease-of-use for departmental end users. Use of Flash, Photoshop, ImageReady, HomeSite, Dreamweaver UltraDev, FrontPage 2000, FTP, and Terminal Services Client. Integration of Access and SQL Server into web applications for personal customization and web reporting statistics.

Modern Age Design 
Marketing and Production Supervisor - North Hollywood, California 09/1999-03/2000

• Responsible for all incoming orders, ordering inventory, overseeing all contract and on-site labor and production, developed catalog and database of products, cost sheets, all marketing materials, designed clothing trim and jewelry, created systems for tracking materials and contract work, researched and assisted with all aspects of business operations including taxes, copyrighting, trademark, and employment laws, assisted with accounts payable and receivables, delivery and marketing of all product, responsible for all computer hardware/software upgrades and troubleshooting

Optimatrix Health Solutions, Inc./Perot Systems
Web Specialist/ Documentation Coordinator - Beverly Hills, California 09/1998-09/1999

• Design and organize new Intranet structure, coordinate document change management and review, write policies, train others on use of Internet, present new web additions in monthly staff meeting. Research and incorporate new technology on Intranet site including multimedia, Advanced Streaming Format, Active Server Pages, JavaScript, Java Applets, Active X, Visual Basic Scripts, and Shockwave interactive graphics, and use of internet cookies to display dynamic content. Use of Active Server Pages to design web front end to Access database to enable content to be easily searched via a web user interface. Use of Digital Hitachi M2 camera to create training videos for the Internet using Adobe Premiere.

Optimatrix Health Solutions, Inc.
Sr. IS Analyst, Database Administrator- Beverly Hills, California 02/1997--09/1998

• Acted as a documentation coordinator for helpdesk group including logging, coordinating, reformatting, and checking for completeness on all documentation created for the helpdesk, retro-fit existing documentation to meet new requirements, create new documentation for helpdesk, assisted in new creation policy and template, train helpdesk as necessary
• Database administrator for helpdesk database including all upkeep and enhancements to database and user interface. Created documentation and flowcharts for use, escalation, and call handling of routine and critical calls for support staff. Trained and created documentation for end users and support staff, performed new client installations, tracked database problems and fixes, implemented patches as necessary, created and maintained all new user accounts and permissions, performed routine maintenance of database.
• Assisted in creation of monthly Service Level Agreement reports, including gathering information, verify completeness and accuracy of data. Submitted and implemented suggestions to streamline process and information gathering, participated in daily review of links, participated in critical call review process, assisted in creating presentations as necessary

IS Support Analyst / Helpdesk Web Publisher- Beverly Hills, California 02/1996-02/1997

• Acted as web page creator for helpdesk including reformatting, updating, and creating documentation for various systems and applications in HTML, re-organized and completely updated entire helpdesk web page, assisted and trained others in use of FrontPage, HTML, and using FTP applications
• Performed all helpdesk duties such as answering phones, creating calls, and triaging to appropriate support staff, assisted and trained other staff in use of Microsoft Office, participated in weekly Call Review Committee meetings to analyze ways to improve call process and handling, participated in weekly Alarms Committee meetings to improve link alarm monitoring and handling

Shockweb Web Design and Consulting 02/1996-05/1998
Proprietor - Simi Valley, California

• Created, maintained, and uploaded web page documents using notepad and FrontPage: enhanced tables, forms, frames, multimedia, animated GIFs, style sheets, scrolling marquees, background music, graphics, utilization of Java applets and scripts, use of ActiveX controls and visual basic scripts, upgraded hardware, installed software, trained clients.

Coastal Computer Marketing 05/1995-02/1996
Operations Manager - Woodland Hills, California

• Supervised employees, provided quotations on hardware, software, and peripherals, tracked PC acquisitions and purchases for software licensing and asset management, complete support, upgrades, maintenance, and installations of new software and hardware for all office desktops and laptops connected to a Novell LAN

Receptionist/Operations Assistant - Woodland Hills, California 04/1993-05/1995

• Sale and purchase contracts, freight coordinator, inventory tracking, prepare all lease documentation for funding, file UCC-1 Financing Statements, invoicing, reconciling A/R, collections, research and authorize invoice payments.

Education

Macromedia University Current
Macromedia Web Professional - Online Courses

• Completed courses in XML, Intranet, Flash 5, Internet Explorer, Customer Satisfaction, and HTML 4.0. 

New Horizons Computer Training Center 1989-1991
Microsoft Office Professional 7.0 for Windows 95 - Westlake, California

• Completed beginning, intermediate, and advanced courses in Windows 95, Word, Excel, PowerPoint, Access, and Macintosh

Los Angeles City College 1989-1991
Psychology Major, attended 2 years

References

References available on request.

Awards Received

Microsoft's "Activate The Internet" Contest for web page design and technical excellence for two web sites, two Tiger Stripes awarded from Optimatrix for exceptional service in supporting customers and staff, Diamond Star from Robinson's-May for excellent customer service, Five Star from Bank of America for customer service.