Correspondence with Ford company

My letter to Ford (sent Jan 05, 2000)

My mother has always owned a Ford vehicle. She has been loyal and faithful to the Ford Company and has always praised them greatly. Till this past March I have also believed in the Ford Company and trusted and depended upon the quality, workmanship and care put into the building of their vehicles. My mother owns a 1993 Ford Taurus and this car has cost her over $3000 since last March (1999) in repairs. This is not including all the recalls there has been on this particular model previous to last March. None of these repairs are necessary from accidents or lack of care upon my mothers part but due to the fact the quality of this car has not lived up to the Ford name. For a six-year-old car it is in poor condition. When you have customers as loyal as my mother who have to spend a significant amount of money on a car which is only six years old and cars twice as old as have had less repairs needed their is something wrong. I think when the Company began their numerous recalls upon this model they should have notified the public that this car is not up to par. As it is now my mother's car is broken yet again and it is going to cost her another $800 to $1000 in repair. I don't think that's fair when she specifically bought a Ford car because of its reputation for dependability. I am truly disappointed in the Ford Company because of this and for that reason I will make sure when I have children they, as well myself will never purchase a Ford vehicle as the are not as reliable as the Company led us to believe. As for my mother when she is able to purchase a new car I hope she will make a wise decision and steer clear as well and save herself the heartache and trouble.
Melissa J Vigneault

Response from Ford (recieved Jan 10, 2000)

From: Ford of Canada
Reply-To: Ford of Canada
To: Melissa Vigneault
Subject: Re: Ford of Canada - En (KMM121417C0KM)
Date: Mon, 10 Jan 2000 16:07:26 -0500

Dear Miss Vigneault, Thank you for your message of 01/05/00 regarding your mother's 1993 Ford Taurus. We appreciate the time you have taken to provide us with your feedback. We regret the circumstances which prompted you to contact us. We pride ourselves on becoming the world's leading consumer Company for automotive products and services. Your feedback is highly valued by all divisions within Ford of Canada, and serves to provide us with insight into areas where we may need improvement. Your comments have been documented and forwarded to the appropriate departments. At Ford of Canada, we consider the satisfaction of our customers as one of our most important objectives. If you have any other inquiries or concerns, please feel free to contact us and we will be happy to address them. Thank you for contacting Ford of Canada.
Sincerely, Gabrielle Ford Motor Company of Canada Ltd. Customer Assistance Centre(sn)

It is now February 2, 2000 and I've yet to hear from the company.

FORD SERVICE BULLETIN
Article No.
98-4-9
03/02/98
COOLING SYSTEM - OVERHEATING AND/OR LOSS OF COOLANT - 3.8L VEHICLES
FORD: 1988-95 TAURUS
ISSUE:
Coolant may leak from the head gaskets and/or the vehicle may overheat. There may also be concerns of reduced heater output due to low coolant levels. This may be caused by insufficient sealing of the head gaskets.
ACTION:
Replace the head gaskets and head bolts. The revised head gaskets and bolts provide improved sealing capability and higher clamping force between the cylinder head and block. Refer to the following Service Procedure for details.