Universal queue management systems

All-in-one bundled call center infrastructure suites

Automatic call distribution (ACD)

Computer-telephony integration (CTI)

Predictive dialers

Aspect

Avaya

Cisco

CosmoCom

Divine (eShare)

Genesys (Alcatel)

IBM

Interactive Intelligence

Microlog

Nortel Networks

Rockwell FirstPoint Contact

Altitude Software

Apropos Technology

CosmoCom

Interactive Intelligence

Microlog

Rockwell FirstPoint Contact

Telephony@work

Aspect

Avaya

Nortel Networks

Rockwell FirstPoint Contact

Siemens

Alcatel/Genesys

Answersoft

Avaya

Call Sponsor

Cisco/GeoTel Communications

Concerto Software

CT Connect

Dialogic

ICM

Nortel Networks (Periphonics)

Rockwell FirstPoint Contact

Avaya

Concerto Software

Divine/eShare Technologies/Melita

EIS International/SER Systeme AG

Interactive voice response (IVR)

Enterprise voice portal solutions

Quality assurance

Click-to-talk

E-mail management hosting vendors

Apropos Technology

Avaya

InterVoice-Brite

IBM

Nortel Networks (Periphonics)

S1/Edify

Syntellect

Alcatel/Telera

NetbyTel

Tellme Networks

Voxeo

Associated Software Corporation (ASC)

Comverse InfoSys

Dictaphone

e-talk

Eyretel

NICE

Witness Systems

ITXC Corp.

eStara

HearMe

WebInteraction Service

eGain Communications

General Interactive

Island Data

RightNow Technologies

Interactive chat

Web collaboration (e.g., "call me," live voice, conferencing, browser and application sharing)

Business Evolution

Divine (eShare)

eGain Communications

FaceTime Communications

Hipbone

Lightning Rod

LivePerson (hosted)

Lotus Sametime

MATRAnet

netDialog and NetEffect

Talisma

Wired Red Software

Centra Software

Cisco ICSG (Internet Communication Services Group)

eGain (Sitebridge)

FaceTime Communications (instant messaging)

LivePerson

Mshow

PeopleSupport

PictureTel

PlaceWare

Raindance Communications

RealCall

WebEx Communications