Sales Application Vendors
CRM
Telephony and Infrastructure Providers
Voice
Technologies/Speech Recognition
CRM
suites for sales are made up of interrelated components and applications that
assist an enterprise with its sales channels (e.g., field sales, telephone
sales, selling through partners and Web sales). Accordingly, the vendors must
have functionality for field sales, telesales, sell-side e-commerce (i.e.,
Web-based selling), partner relationship management (PRM) and industry-focused
solutions (e.g., automotive, banking). It is important to note that through
2003, 75 percent of sales application deployments will involve multiple
vendors. That means that the CRM suite vendor deployments will continue to have
minimal effect on sales effectiveness. The CRM sales suite vendors will
continue to lag in specific areas (e.g., PRM, incentive compensation and
pricing functionality). The vendors and additional categories include:
|
CRM
sales suites |
Opportunity
(i.e., leads or objectives), territory and account management systems |
Sales
solutions for consumer goods companies |
Sales
configuration systems (vendors in italics also deliver pricing
configuration) |
Pricing
configuration or execution |
|
Amdocs E.piphany
Firepond
J.D.
Edwards Oracle Onyx
Software PeopleSoft
Pivotal
Best
Software/ SalesLogix SAP Siebel
Systems |
Amdocs E.piphany
Firepond
Invensys
J.D.
Edwards Oracle PeopleSoft
Salesforce.com
The
Sage Group (Best Software/ SalesLogix) SAP Saratoga
Systems Siebel
Systems StayinFront |
CAS Software
AG Gelco iMany Interactive
Edge MEI
Group Marketing
Management Analytics (MMA) Oracle PeopleSoft
Proscape
Technologies SAP Siebel
Systems StayinFront
Synectics
Group Thinque
Vista |
Access
Commerce BigMachines
Cincom Chrome
Systems Click
Commerce Comergent
Technologies Cybrant
(Blue Martini Software) Firepond
i2
Technologies Invensys
CRM J.D.
Edwards Oracle PeopleSoft
Pivotal
Resolution
EBS SAP Selectica
Siebel
Systems Tacton
Systems Trilogy
Software |
Metreo
(price execution) Revenue
Technologies (price execution) Vendavo
(price execution) |
|
Sales
incentive compensation systems |
Sales
methodology |
Partner
relationship management (e.g., brokers, agents, distributors and value-added
resellers) |
Sell-side
B2C vendors (i.e., general) |
Sell-side
B2B specialists |
|
Computer
Sciences Corp. (CSC) Callidus
Software Incentive
Systems Motiva Oracle PeopleSoft SAP Siebel
Systems Synygy Trilogy
Software Westport
Software |
The
Complex Sale Huthwaite
International Holden
International Miller
Heiman Sales
Performance International Siebel
Multichannel Services ValueVision
Associates |
Allegis
BigMachines
Blue
Martini Software ChannelWave
Software Click
Commerce Comergent
Technologies HAHT
Commerce InfoNow
i2
Technologies Invensys
CRM MarketSoft
Partnerware
Siebel
Systems Webridge |
BroadVision
InterShop
Communications Siebel
Systems Blue
Martini Software Art
Technology Group (ATG) IBM Microsoft
Oracle Vignette |
BEA
Systems Blue
Martini Software Click
Commerce Comergent
Technologies HAHT
Commerce Ironside
Technologies NetVendor
OrderFusion/Quadrant
Commerce SAP
(mySAP) Trigo
Technologies WebBridge |
Source
: Gartner
****
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