Management Guide

Inside Management Guide

The Balanced Scorecard

The balanced scorecard is a management system (not only a measurement system) that enables organisations to clarify their vision and strategy and translate them into action.  Here is an overview and description of the balanced scorecard developed in the early 1990's by Drs. Robert Kaplan and David Norton.

Customer Relationship Management

CRM is a corporate philosophy because it is a fundamental approach to doing business. That approach is to be customer-focused and customer-driven, running all aspects of your business to satisfy your customers by addressing their requirements for products and by providing high-quality, responsive service.

iAnalytics

iAnalytics describes an environment within an organisation that supports the collection, aggregation, management, distribution and analysis of relevant information across the entire value chain to positively address stockholders' decisions.

Six Sigma

Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects in any process.  This site explains what Six Sigma is, and an overview of the DMAIC and DFSS methodologies.

Activity-Based Costing

ABC is a powerful management tool that has evolved in response to the ineffectiveness of traditional cost accounting and cost management practices. ABC not only helps an organisation accurately measure its product, process, and activity costs, but it also provides the financial and non-financial information necessary to identify opportunities for cost reductions and operating improvements.  The site provides is a guideline on a practical method of designing and implementing ABC systems. 

Benchmarking

Benchmarking refers to the search for the best practices that yields the benchmark performance, with emphasis on how you can apply the process to achieve superior results.  The site provides is an overview of how to implement, and the high-level process involved, as well as some definitions.

Outsourcing

To improve their competitive position, some organisations find that they can streamline operations by outsourcing certain functions to service vendors who can do the needed tasks better than the organisation could. The site covers overview, benefits, pitfalls, lifecycle, framework for service level requirements, RFP contents, evaluation criteria and contract issues guideline, for IT and HR type outsourcing.

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Quotes

“Although your company is highly profitable, I wouldn't be much of a consultant if I didn't recommend changes.”   --Dogbert from Dilbert written by Scott Adams

“Progress is impossible without change, and those who cannot change their minds cannot change anything.”   --George Bernard Shaw

“I used to say, 'I sure hope things will change.' Then I learned that the only way things are going to change for me is when I change.”  --Jim Rohn

“It is not necessary to change. Survival is not mandatory”  --W. Edwards Deming