Table 11: Mean Scores of Selected Services and Attributes at the Resort Level

Transfer from the airport to the resort

First Impression of the Resort

Friendliness of the Staff

Peacefulness & Tranquillity

Value for money

Aggregate Mean Scores

2.21

1.52

1.66

1.64

2.50

1= Very Good, 2 = Good, 3 = Neutral, 4 = Poor, 5 = V. Poor