Elsie Noreen Cuevas-Clemente

enz_cuevas@hotmail.com

eclemente@profac-group.com

___________________________________________________________________________________________

 

SUMMARY OF QUALIFICATIONS

·         More than 5 years of Customer Service and Administrative experience

·         Well-rounded education & hands-on training on up to date industrial and technological applications

·         Excellent computer skills using Word Processors, Spreadsheets and Databases.

·         Excellent communication and interpersonal skills.

 

EDUCATION

 

• Bachelor of Education in Adult Education

      Brock University, St. Catherines, Ontario, Canada

* Currently taking Part-time undergraduate courses.

 

• Bachelor in Business Administration

(With a concentration in Operations Management)

G.P.A - 3.51/4.0, CUM LAUDE

DeVry University, Columbus Campus, Columbus, Ohio, U.S.A.

Date of Graduation: October 1999

 

• Certificate of Achievement in Accountant/ Programmer Analyst Program

       G.P.A. - 3.64/4.0, Dean's list

        Centennial College of Applied Arts and Technology

        Progress Campus, Scarborough, Ontario, Canada

        September 1994- April 1996

 

COMPUTER KNOWLEDGE

 

· Lotus 123                             · MS Access                         · WordPerfect                       · DOS 6.0

 

·ACCPAC                              · MS PowerPoint                  · Borland C++                        · Windows 3.11 and 95

 

·MS Excel                                · MS Word                           · dBase IV and V                    · AutoCAD

 

 

SPECIAL PROJECTS COMPLETED

 

·                     Machine And Labor Productivity Database, January 2000

Quinn Data Services Incorporated, Mississauga, Ontario

 

·                     Business Plan for Four Season Restaurant, December 1997

DeVry College of Technology, Master Planning Project, Etobicoke, Ontario

 

·                     Motel Room Maintenance System, December 1995

Centennial College, Systems Analysis Project, Scarborough, Ontario

 

EMPLOYMENT

 

·                     SNC LAVALIN-PROFAC FACILICITIES MANAGEMENT SERVICES INCORPORATED

Corporate Office, Etobicoke, Ontario     

                Administrative Assistant                                                                                                                       

October 2001- Present

 

·         Responsible for processing and organizing documents of the Canada Post Mailbox Program for the Greater Toronto Area.

·         Responsible for maintaining databases for purchase & work orders as well as subcontractor work status which in turn produces reports for Canada Post Managers on weekly basis.

·         Maintains filing system according to ISO requirements.

·         Creates engineering drawings using AutoCAD for installation and modification of mailbox sites.

 

·                     GARAGE CLOTHING COMPANY, ERIN MILLS TOWN CENTRE, MISSISSAUGA, ONTARIO

Associate Manager                                                                                     

November 2000- October 2001

               

·         Responsible for managing the store through good customer service, creative merchandizing and active motivation of sales team.

·         Responsible for attaining the daily, weekly and monthly quota's of the store

·         Prepared payroll, inventory requirement and employee development analysis for the company

·         Conducted interviews and reference checks to prospective job applicants.

 

·                     QUINN DATA SERVICES INCORPORATE, MISSISSAUGA, ONTARIO

Production Coordinator

January 2000-March 2000                                                                 

 

·         Prepared job flowcharts, mailing labels, postal documents, production and time sheets and finished product sample for the machine operators and sorters.

·         Coordinated with clients with regards to job specifications required as well as assist production crew with their inquiries.

·         Responsible for quality control of all jobs being processed in the packaging and inserting machines.      

 

·                     MIKADO JAPANESE RESTAURANT, Toronto Airport Marriott Hotel, Etobicoke

Server / Receptionist                                                                                

September 1998- April 1999

 

·         Part-time position to finance education and develop strong inter-personal skills and teamwork ability.

·         Responsible for serving exquisite Japanese meals in a fine dinning atmosphere.

 

·                     KATSURA JAPANESE RESTAURANT, Westin Prince Hotel, North YORK, Ontario

Server / Receptionist 

March 1996 –July 1998

                                                                                 

·         Worked as a part-time server and function receptionist.

·         Provided prompt and courteous customer service as one of the employees in this 200-seat fine dinning restaurant. 

 

HOBBIES AND INTEREST

 

·         Enjoys computers, cooking and reading

·         Enjoys outdoor activities such as camping, swimming, biking, roller blading, volleyball and jogging

 

REFERENCES AVAILABLE UPON REQUEST