Career Objective: 

To obtain a satisfying career in the corporate arena, particularly in the healthcare management, healthcare, information systems/processing environments.  To be able to utilize my skills and talents in the best possible fashion for my future employer.

Summary of Qualifications:

· Seasoned in various software, Windows 3.1- XP, MS Office, Lotus Suite, Adobe Products, many internet applications.

· Seasoned in hardware assembly/maintenance, built several computers.  Familiar with troubleshooting techniques, and various solutions.

· Can type 80 wpm w/ keypad.

· Excellent interpersonal skills, as noted by many.

· Able to learn/retain new and many different types of information well.

Professional Experience:

Chess Instructor

Learn and Win, Pittsburgh, PA                                                                                                            6/2002 – present

· Provided individual instruction, teach class sizes of ten to twenty, usually scholastic.

· Have regular classes at Pine Richland, Sewickley Academy, Providence Heights Alpha.

· Students go on to be tournament champions.

· Directed, assisted, and judged in numerous tournaments.

Dedicated Services/Customer Service

Highmark Blue Cross Blue Shield, Pittsburgh, PA                                                                 9/2000 - 4/2005

· Taken over 80,000 phone inquiries from members, medical providers, and group administrators.

· Received eight written accommodations on file, several more verbal from directors and others.

· Learned the organization and management of a call center, claims processing and adjusting center, as all headed under one division.

· Personally resolved large issues that were supervisory in nature to create successful solutions.

· Developed customer rapport, recognizing important clients by voice and issue at hand.

· Specialized in templates, macros, and various automation of processes.

Cashier/Customer Service

Elias Union 76, McKees Rocks, PA                                                                                                      7/2000 - 2/2001

· Responsible for handling several thousands dollars worth of transactions.

· Maintained site, fuel systems, register, along with all necessary bookwork.

· Developed customer rapport, recognizing customers by  type of cigarette.

Food Service/Restaurant/Buffet

Garden Gate Restaurant, Prospect, PA                                                                                              11/1999 - 5/2000

· Learned the functions of food service

· Experienced in dishwashing, bathroom duty, utility, kitchen, buffet maintenance, meat cutting.  Never opposed to doing all on the same day.

·  Excelled in a high pressure environments.

Education:

Robert Morris University, Pittsburgh, PA                                                                                  06/2002 - present 

· GPA 3.84.  Major: CIS/Healthcare Management.  Taken Communications Intensive Curriculum.  Involved with CLEP program.

Slippery Rock University, Slippery Rock, PA                                                                                   09/1999 - 05/2000

· Major: Physics/Pre Engineering.  Mathematics Intensive Curriculum.  Received Presidents Scholarship.  Involved with CCO, Math Club, Psychology Club.  Founded Chess Club.

University of Pittsburgh, Pittsburgh, PA                                                                                           06/1996 - 10/1996

· GPA 4.0.  Summer course in college level algebra.

Canevin Catholic High School, Carnegie, PA                                                                                  09/1995 - 05/1999

· GPA 3.6.  Graduated top 21.  Held positions in FBLA, Interact, Student Council.  Involved with S.A.D.D., Forensics, Chess Club, Newspaper.

Volunteer Work:

Board Member and Steward, Pittsburgh Chess Club, Pittsburgh, PA                                              04/2005 – present

· Promote chess and its benefits throughout the western PA region

· Volunteer time at the club, offer instruction to beginning level/scholastic players.

· Help organize various events, tournaments, fundraisers

Chess Tournament Director, Crafton, PA                                                                                  01/1996 – present

· Created and directed scholastic level chess tournaments for children in the area.  Up to 70 children per tournament.  Answer questions on play, and issue certificates and other material.  Also teach on a volunteer basis on Saturdays.