MAJOR W. REED

PO Box 17716 • San Diego, CA 92117

(858) 232-2319 • major1@gmail.com

 

PROFESSIONAL SUMMARY

 

A results-oriented Project Manager with 8+ years experience in developing and managing sales and marketing efforts in high-tech and pharmaceutical industries. Provide leadership through solutions and service, principal strengths include managing projects, strategic planning, communicating and detailing project information with a goal of improving operations efficiency. Able to learn new applications rapidly with little instruction or guidance.

 

TECHNICAL SKILLS

 

·         Business Objects 5i Advanced Reporting Concepts and Creation Certification

·         Microsoft Project 2000 Certification

·         Dendrite International’s CRM Products: WebForce and ForceMobile

·         Other CRM Products: Goldmine 4.0/5.0, ACT, ONYX

·         MS Office 97/2000/XP/2003, Internet Explorer 4/5/6X, Visio 2000, Windows 9X/NT/2000/Me/XP/PocketPC 2002

·         Adobe CS Suite and Macromedia applications experience

 

PROFESSIONAL ACCOMPLISHMENTS

 

L-3 Communications, Telemetry-West                                                                 2004 - Present

Marketing Associate, Business Development

Headquartered in New York City, L-3 Communications is a leading provider of Intelligence, Surveillance and Reconnaissance (ISR) systems and products, secure communications systems, aircraft modernization, training and government services, and is a merchant supplier of a broad array of high technology products. Its customers include the Department of Defense, Department of Homeland Security, selected U.S. government intelligence agencies and aerospace prime contractors.

This position interfaces directly with internal personnel, customers, vendors, subcontractors, etc., and maintain a professional appearance and attitude. Perform CRM and Orders data entry into Onyx system, and running reports. Ensure internal functions and department interactions are transparent to our customers.

 

Pfizer/Agouron Pharmaceuticals, Inc. - San Diego, CA                                            2001 - 2004

Senior Associate, Sales Force Automation, Business Information Technology

Primary responsibility – Project Management and implementation of Customer Resource Management (CRM) technology solutions that benefit the Pfizer/Agouron field sales organization. Assisted and led in the project management of two successful CRM initiatives.  Projects focused on bringing the majority of the business intelligence that previously resided with the individuals in the field sales organization, back into the business. This provided value back to both the business and the field sales organization. Facets of this effort included but were not limited to:

 

·         Managed the planning, design, and implementation of 5 national CRM/SFA projects and rollouts combined totaling $3.5 million.

·         Gathered, recorded, and published business requirements to the national sales organization and internal senior management.

·         Conducted process system phase reviews, including requirement and design reviews.

·         Led a pilot group through the design, re-design, test, and build of chosen CRM solution.

·         Supervised and coordinated help desk support and issue resolution.

·         Maintained project management controls with all projects.

·         Maintained operational effectiveness of existing hardware and software solutions.

·         Maximized utilization of CRM applications within the national field sales organization.

·         Identified missing integration points between national sales and home office applications.

·         Trained all new field sales representatives on existing CRM applications.

·         Developed continued education for the field sales management by publishing weekly tips to improve CRM value.

 

Responsibilities out of scope:

·         Assisted in the project management of Agouron’s HIV Product (Viracept 625mg) reformulation launch.

·         Managed timeline and critical path across manufacturing, sales, regulatory, finance to meet launch deadline.

·         Supported graphic design and marketing of the CRM initiative.

 

BeXcom North America - San Diego, CA                                                                    2000 - 2001

Inside Sales Manager

Successfully developed, managed and directed ground floor team to build inside sales infrastructure for an Asian-based business-to-business e-commerce startup that extended Enterprise Resource Planning (ERP) software out to company’s supply chain.

 

Responsibilities and accomplishments included the following:

·         Assisted in generating over $1.6 million in revenue in less than 4 months.

·         Managed selection, installation, customization, and maintenance of installed CRM solution.

·         Developed, coordinated, and implemented nationwide marketing initiatives.

·         Developed and implemented U.S. sales policies and procedures.

·         Established and negotiated contracts with vendors.

 

OnLine Connecting Point - San Diego, CA                                                                1998 - 2000

Account Support Representative

 

·         Interfaced on CIO/IS management level to provide technical and non-technical hardware and software support.

·         Leveraged Novell software Sales Certification (CNS) to provide enterprise level e-business solutions.

·         Exceeded revenue-generating expectations during term of employment. 

·         Served as primary resource for sales department inquiries by maintaining in-depth knowledge of ERP, B2C, enterprise-level business computing, and information technology industry trends.

·         Provided account management, processing, and tracking of orders, shipments, and back inventory.

 

ComputerLand of San Diego - San Diego, CA                                                          1996 - 1998

Inside Sales Representative

 

·         Provided end user technical and non-technical support on networking products and solutions.

·         Supplied pricing and configuration of high-end networking products.

·         Provided account management for key enterprise customers.

·         Utilized resources to provide timely responses to customer RFI, RFQ, and RFP.

 

 

 

Office Depot - San Diego, CA                                                                                      1994 - 1996

Business Machine Specialist

 

·         Managed inventory and sales of personal computers and business machines.

·         Provided consultative advice to retail customers interested in purchasing PCs for home and business.

 

EDUCATION

 

B.A., Philosophy and Art History - Point Park College

 

AA, Audio and Visual Communication - Art Institute of Pittsburgh

 

PERSONAL INFORMATION

 

Member of the San Diego Chapter of the Project Management Institute.  Completed several self-improvement courses, including, Public Speaking, and Situational Self-leadership.