Product Services, Thomson NETg

• Followed up on high priority customer-logged issues in the HEAT database.
• Fixed customer-logged issues such as incorrect graphic resolution, graphic localisation, palette flashes" and technical accuracy issues.
• Put a process in place to ensure the issues were fixed completely and in a timely manner. Assigned ownership to each step in the process.
• Managed project teams to ensure valid issues were fixed and regressed according to priority.
• Regressed and closed all relevant HEAT issues before course release.
• Released maintained courses, generic and localized, to the Media Creation team.
• Analysed bug metrics to put corrective actions or process improvements in place to prevent common bugs from reoccurring.