35 Greenwich Square
Scarborough, Ontario
M1J 3L2
Telephone: (416) 930-8389 / E-mail: nileshb@pathcom.com
A highly motivated, strategic and professional Product Manager and Programmer/Analyst with seven years of
experience within the Computer/IT industry combined with proven ability in
identifying business opportunities and provide the management and technical
expertise required to develop and implement resulting products and services to
achieve market acceptance. Areas of
expertise encompass Application
Development, Database Management, PC/Network Management, Object Oriented
Analysis and Design, COM/DCOM Architecture, Negotiation, Client Relations, and
Team Management/Development.
Hands-on skills in Financial,
Insurance and CRM Systems.
Possess excellent leadership, communication, interpersonal, problem solving and time management skills combined with the ability to lead and motivate staff to achieve corporate goals and objectives, work productively within a multidisciplinary team and manage multiple tasks simultaneously.
Pursuing a suitably challenging management position as a Project Manager or Team Leader whereby I can effectively utilize my skills and experience to meet company goals and objectives.
SILVERLINE TECHNOLOGIES LTD., New York, U.S.A. 2000 – 2001
Senior Consultant/CRM Product Management (Contract)
Responsible for managing various projects to meet clients’ business requirements from conception to successful implementation and working closely with various multidisciplinary professionals in delivering customized solution of Janna/Siebel products to meet the Customer Relationship Management (CRM) need of clients while functioning within the following capacities:
PROJECT MANAGEMENT:
· Accountable for overseeing all aspects of operations of the IT department encompassing projects and client management; aimed at optimizing and promoting Janna Enterprise CRM Solution
· Developed project scopes, including detailed, task-level work plans and resource, time, and cost estimates to successfully implement viable solutions which involved working collaboratively with the Development, Product Management, Marketing and Sales team to ensure project and business objectives were attained
· Accountable for the management of all phases of product management including various phases of project planning, training, needs analysis, architecture implementation, software design/development/deployment and testing
· Conducted requirements analysis, business analysis and oversaw design, prototype development, modification and creation of new modules with the Janna/Siebel architecture, integration of Janna/Siebel software with existing client systems, as well as data conversion
· Accountable for monitoring project progress, communicating with senior management and sales representatives on project status
· Proactively identified and resolved escalated issues that impact business strategy
APPLICATION DEVELOPMENT/MANAGEMENT:
· Managed and oversaw architectural implementation to handle large-scale deployments as well as an enterprise that will provide support for increased load on the network, using scalability techniques and technology to support a large number of users
· Actively participated in infrastructure, technical and related forums to represent needs and align requirements with enterprise directions; identified technical opportunities and managed the development process; this involved working closely with integrators and senior management
· Utilized technical skills in applications development, including object-oriented client-server development using Visual Basic, DHTML, VBScript, JavaScript, ASP, IIS, MS Interdev, XML, Microsoft SQL Server, Janna Enterprise, Siebel and Actuate
MANAGEMENT/LEADERSHIP:
·
Developed, maintained, and coordinated technical
standards and guidelines; identifying business opportunities and external and
internal environments for technology/architectural developments
· Instrumental in the implementation of practice development, relationship building; promoting, in partnership with management, team morale and productivity
· Developed, monitored, and coordinated activities pertaining to marketing plan which involved working closely with the Senior Management in the development of marketing strategies
· Worked supportively with various staff members in the creation and development of marketing programs, proposals and pre-sales presentations with the objective of increasing promotions for Janna/Siebel Integration Services
TD LIFE INSURANCE COMPANY,
Toronto, Ontario 1999 – 2000
Senior Programmer/Analyst
Provided
expertise and played a major role in the migration of third-part clients and
policies to Janna CRM thereby increasing operational efficiency of the call
center and remote sales force.
· Accountable for the development and management of creative solutions and project timelines for all phases of project management using a wide spectrum of technology such as VB 6.0, MS Access, MS Word and Excel with VBA, ActiveX and Janna Contact Manager software
· Effectively analyzed, developed and implemented migration processes from MS Access to SQL Server for the Legacy system to Janna Enterprise
· Created and maintained ActiveX controls used for customizing Janna Enterprise software
· Liaised and consulted with developers and support staff on a consistent basis pertaining to discrepancies and enhancement of the new system
· Conducted database management and maintenance for SQL Server databases consisting of over 50 tables and approximately 60 million of records
· Responsible for planning and implementing system, database and application changes to provide remote access to sales teams throughout the country
· Instrumental in the planning, creating and documenting the real-time and nightly processes as well as the policy and client reporting using the Crystal Reports software
Special Projects:
· Responsible for upgrading the Claims Tracking System (CTS) application and database; created MS Word templates for insurance claims correspondence (MS Access and MS Word with VBA)
· Modified CTS to facilitate new correspondence tracking, resulting in quicker responses to customer inquiries, thus increasing in user efficiency and improved customer satisfaction
Sales Report/Forecast:
· Accountable for the redesigning of a reporting system to provide additional statistical information for use in marketing and sales reports for all regions, districts and branches; assisting Senior Management with strategic planning and forecasting (Microsoft Excel with VBA)
INTRIA-HP CORPORATION, Toronto,
Ontario 1996 – 1999
Functioned in the capacity of Senior Developer/Application Architect in Enterprise Automation of O&T, managing the design, development and implementation of a Full System Development Life Cycle (SDLC)
·
Responsible for coordinating Developers and Support
staff throughout product development and rollout of enterprise solutions
·
Successfully designed and developed a statistical
reporting engine for monitoring service availability, used for ATM, Tandem,
AS/400, Unix, MVS and Web platforms
·
Instrumental in the creation and development of a
web-based statistical charting application using HTML, VBScript, ActiveX, ASP
and MS SQL Server
·
Worked collaboratively as part of a team, providing
PC and LAN support as required
Special Projects:
Alpha Paging Server (APS)
· Accountable for overseeing and participating in the designing of the APS to facilitate communication with Bell Mobility, Cantel, PageNet and ClearNet pager and PCS phone services
· Significantly reduced downtime by approximately 90% and improved overall efficiency, resulting in savings of over $100 K and less maintenance costs in comparison to alternative solution
· Responsible for all aspects of designing and implementation of the Monitoring Tools, with the objective of monitoring and measuring PC banking performance and service availability
·
Monitoring Tools were implemented as an all-purpose
Web Server Monitoring Tool, used primarily for CIBC’s PC Banking and Discount
Brokerage (Investor’s Edge)
·
Contributed in minimizing downtime while at the
same time ensuring all vendors adherence to service level agreement
· Responsible for creating an XML Communication Servers for inter-communication with multi-platform - AS/400, IBM Mainframe, Unix and PC architectures
· Server performed similar functions as the Microsoft Transaction Server and DCOM which provided a standard for communications across all platforms
MICROLINK DEVELOPMENT, Toronto, Ontario 1993 – 1996
PC /
Programming Consultant
Provided a wide spectrum of consulting services to major corporate clients including Wealth-Wise Inc., Wallace McBain & Associates, MadhuRam Inc., G.P. Keane Enterprises, Ministry of the Management Board Secretariat, Warner-Lambert and East York Board of Education
|
Visual Basic |
SQL |
JavaScript |
Rexx |
JCL |
DOS Batch |
|
ActiveX |
VBA |
C |
CSP |
Qbasic |
Pascal |
|
DHTML |
ASP |
VBScript |
Cobol |
dBase |
Assembler |
HARDWARE/SOFWARE SKILLS
|
Windows
95/98/NT |
MS-DOS 5.0 to
7.0 |
OS/2 |
Novell
3.11/3.12/4.1 |
|
MAC-OS |
VM/CMS |
TSO/ISPF |
WordPerfect |
|
Adobe Photoshop |
Norton
Anti-Virus |
HomeSite 4.0 |
Microsoft
Office |
|
Delrina WinFax |
Crystal Reports |
IBM PC
compatibles |
Visio |
|
Microsoft
Project |
ARC Server |
Netscape |
McAfee &
F-Prot |
|
Microsoft Front
Page |
Norton
Utilities |
M.Y.O.B
Accounting |
LapLink |
|
IIS |
Norton
PCAnywhere |
Visual InterDev |
Janna
Enterprise |
|
Internet
Explorer |
Hot Metal Pro |
Lotus
SmartSuite |
Attachmate
Extras |
1996 PRIMETECH
INSTITUTE
Diploma - PC Support Specialist
Area
of Study:
·
PC Support/Troubleshooting
·
Network Configuration and Administration
1991 - 1995 CENTENNIAL
COLLEGE OF APPLIED ARTS & TECHNOLOGY
Diploma - Computer Programmer Analyst Co-op
Areas
of Study:
·
Programming on Mainframe and PC
·
Systems Analysis and Design
·
Application Development
·
Microcomputer Management
·
Available upon request