1. Who’s in charge of what? (The tasks/responsibilities of individual employees)

2. What are the daily operational tasks/steps before the rates are sent to The Exchange Bureaus?

3. What processes would you like to see automated?

4. Any weaknesses in relaying data/info. efficiently to the Exchange Bureau?

 5. What kind of information system do you employ? (Database, file-based, etc.)

 6. What measures of error-detection do you take in your daily operations to prevent illegitimate transactions from happening? (When rates are sent, they are conveyed erroneously).

  7. Would it be advantageous to send the rates in real-time, via an information system?