A+
OS (220-202)
The following questions have
been around from “cyril1” on different braindumps. I’ve corrected as many answers that I could. The verify statement means I actually tried
or looked up the answers on a computer using the correct software. Some answers I just don’t know and have
marked them with a question mark.
Please post any corrections you find.
The first 70 questions where identical to my test July 13, 2001. Got 850 out of 900.
1. What happens to files
deleted from the Recycle Bin?
2. Windows 2000 has been
installed and no changes have been made to existing files and folders. By default,
which of these extensions will be displayed in Windows Explorer? (choose three)
E.
COM
3. Which GUI text editors
can be used to edit the WIN.INI and AUTOEXEC.BAT? (choose two)
E.
REGEDT32
4. Scan disk checks and
fixes ______. (choose two)
E.
DVD ROM drives.
5. Where is the DIR command
located?
D.
C:/WINDOWS/COMMAND
6. Which Windows 2000 tools
clean up old temporary Internet files? (choose three)
E.
Internet Explorer, Tools, Internet Options.
7. Which command allows you
to view or edit configuration files?
D.
AUTOEDIT
8. What two utilities are
best for editing the Windows 95 registry?
E.
Control Panel applets
9. Which backup method is
quickest and requires the least amount of backup storage space?
D.
Incremental
10. How is the disk
defragmenter utility started in Windows 9x? (choose two)
C.
Right click on drive, Properties, Tools, and Disk Defragmenter. D. Start,
Programs, Accessories, System Tools, Disk Defragmenter.
E.
Start, Settings, Control Panel, System, Device Manager, Disk
Defragmenter.
11. Which file gets executed
in Windows 95 when a user chooses to shut down and restart in DOS mode?
D.
AUTOEXEC.BAT
12. What information is
monitored by the Windows 95 application, System Monitor? Choose 2
E.
Network clients and server information.
13. Where are processes and
background applications loaded? (choose two)
D.
BOOT.ini
14. Which of these volume
types are supported by Windows 2000 (Server?)? (choose three)
E.
Switched
15. Which of the following
file systems are supported by Windows 2000? (choose three)
F.
FAT32
16. You backup files on your
NTFS partition using the Windows 2000 Backup utility. These files are then
restored to a FAT32 partition. Which of the following file properties are
retained? (choose two)
E.
Long file names.
17. Which file determines
the multiboot configuration of Windows 9x?
D.
CONFIG.SYS
18. Which key strokes switch
a user between simultaneously running applications in Windows?
D.
<SHIFT>+<TAB>
19. What type of file is the
Windows 9x registry?
D.
Spread sheet template.
20. Which of these
statements would be found in the autoexec.bat file?
D.
DEVICE=HIMEM.SYS
21. What is the proper
command to install the Windows 2000 Recovery Console as a start up option if
the CD Rom is Drive E?
D.
E:\i386\WIN2000.EXE\RECOVERY
22. Converting a disk
partition to FAT 32 with Drive Converter provides which of the following
advantages over FAT16? (choose three)
E.
Increase storage efficiencies.
23. In which order do the
following items boot?
D.
POST, BIOS, BOOT SECTOR, GUI.
24. Which tasks should be
performed before installing or upgrading software? (choose three)
E.
Determine minimum memory required.
25. What two GUI paths can
be taken to rename a shared network printer (from within Windows 9x)
E.
My Computer, Control Panel, System, Device Manager, Ports, Printers.
26. In Windows9x, the System
Configuration Editor is used to view an edit which of the following files?
(choose three)
E.
CONFIG.SYS
27. Which of the following
operating systems are upgradeable to Windows 2000 Professional? (choose three)
28. You have just installed
a new modem under Windows 98 and can no longer connect with your Internet
service provider with the original Dialup Networking entry. What should you do?
D.
Select the new modem from the Dialup Networking connection's properties.
29. Your sound card is not
working and appears with an exclamation point in the Device Manager on your
Windows 95 computer. What should you do next? (choose two)
E.
Select the properties of the sound card and examine the resources tab for
conflicting resource settings.
30. A customer is running
Windows NT and has 20GBs of unformatted hard disk space. The customer wants to
format the 20GB drive, move the data from his 5GB drive and label the 20GB
drive as drive B. What Windows NT applet can perform all these tasks for him?
31. What files are required
to make a Windows NT 4.0 boot diskette? (choose three)
E.
OSLOADER.EXE.
32. What does an incremental
backup do?
D.
Backs up all files that have the archived option turned on.
33. What command creates an
Emergency Repair Disk for Windows NT 4.0?
D.
Add/Remove Programs
34. Which files must be
present in the root directory of the system partition in order for Windows NT
4.0 to boot?
D.
NTLDR, COMMAND.COM, NTDETECT.COM, BOOT.INI.
35. There are four critical
components to Plug and Play: Operating system, BIOS, device drivers, and
_______.
D.
Hardware peripherals
36. In the Windows 98 Device
Manager, what does a black exclamation point on a yellow field next to a sound
card indicate?
C.
Sound card is present physically but Windows is not detecting it. D. Driver for
the sound card is installed but the sound card is not present physically.
37. A custom application is
conflicting with another application. What can you do to fix the problem
temporarily on a Windows NT system?
D.
Run the application in a protected memory space.
38. Your client wants to be
able to share one Internet connection with other PCs. Which version of Windows
9x should be used?
D.
Windows 95 retail version.
39. A client calls and tells
you that after installing Windows 98 on a 11GB hard drive only 6.5GB are
recognized. How can you fix this problem? (choose two)
E.
Contact the mother board manufacturer for a BIOS upgrade.
40. A Windows 98 computer is
having display-related problems. You need to adjust the graphics hardware
acceleration so that you can troubleshoot the problem. From which location can
you do this?
D.
Control Panel, System, Hardware Profiles, Display Settings, Graphics.
41. A customer tries to log
in to an Internet service provider and is repeatedly prompted to enter her
username and password. Which of the following are possible causes? (choose two)
E.
She is using an incorrect username and password combination.
42. A user's system is
running slowly after installing a new application in Windows 98. What should be
checked? (choose two)
E.
Free space on the hard drive.
43. How can you get a print
out of the system configuration on a Windows 9x operating system?
D.
From a DOS prompt type msdn and press <printscrn>.
44. After updating a device
driver on a Windows NT 4.0 Workstation, the computer fails to boot to the GUI.
What should you do to correct the problem?
C.
Press F5 to enter safe mode and delete the last device installed. D. Press the
spacebar when the load last unknown good message appears.
45. You have just installed
a Windows 98 Workstation on your network but can't browse any other stations on
the network. Client for the Microsoft networks is installed. What should you do
to allow the workstation to browse the network?
D.
Enable NetBIOS support.
46. A client calls you and
states that the taskbar is missing from Windows 98. You check to see if it has
not been hidden-that is not the problem. What is the most likely cause of the
problem?
D.
SYSTEM.INI has been damaged by a newly installed application.
47. After installing a
program on your Windows 2000 computer you receive the following error:
"Files that are required for Windows to run properly have been replaced by
unrecognized versions. To maintain system stability Windows must restore the
original versions of these files." Which feature of Windows 2000 causes
this notification to appear?
D.
Windows computer shield.
48. You try to boot from
diskette and receive the following error message, "BOOT: could not find
NTLDR, please insert another disk." The disk was formatted under ______.
D.
Windows 2000.
49. What should you do first
when a print job is stalled in Windows NT 4.0?
D.
Try another printer driver.
50. A user uninstalled an
application in Windows 98 and it still appears in the Start menu. How do you
remove it? (choose two)
E.
Right click the taskbar, choose Properties and click Remove under Customize
Start Menu.
51. If a network card is physically
installed in a Windows 98 computer and there is no network connectivity, what
should you do to find out if the device is functioning correctly?
D.
Check Dialup Networking properties.
52. Your customer calls and
explains that he can't display an entire web page even though he has a 17 inch
monitor. He has to use the scroll bars to go from right side to the left side.
What change would you make to display settings. See exhibit. (Windows 9x
display properties page appears).
D.
Adjust contrast control until the screen has shrunk in size.
53. On a Windows 9x
computer, which actions can you take to print a document without spooling the
print job?
D.
Select 'Print directly to the printer' in the Spool Settings dialog box.
54. A customer complains
that Windows 9x frequently reports KERNEL32.DLL errors. To solve this delete
_________ and reboot. It will recreate itself.
D.
Windows directory.
55. Which of the following
can viruses infect? (choose three)
E.
Write protected floppy.
56. A program requests
memory that the memory manager can't provide in Windows 9x. This is referred to
as a _______.
D.
Rap block.
57. You see a dialog box on
your Windows NT 4.0 workstation stating that Dr.Watson has detected an error
and is creating a log file. Where can you find the file to review what has
caused the error?
D.
C:\WinNT\system32
58. While trying to run a
DOS application you receive an error message stating that the application does
not run under Windows. Which option should you try first to resolve the
problem?
C.
Install a third party program that will allow you to run the DOS program.
D.
Select 'Prevent this program from detecting Windows' in the advanced properties
of the DOS application.
59. Running Windows 98, you
notice that the Device Manager does not list the CD-ROM drive's properties. The
drive appears to be running flawlessly. What could be the problem?
D.
Missing driver in AUTOEXEC.BAT.
60. You just got a Windows
NT stop error (full blue screen). How can you print an error message that was
generated?
D.
Reboot and browse the temp folder.
61. Which protocol needs to
be installed for Internet access on a network?
D.
Net BEUI
62. Where can you change
network identification in Windows 2000?
D.
Network and dial up connections.
63. What is the name for a
single user dial in mail server account?
D.
HTTPS.
64. Which of the following
operating systems come with Internet connection sharing (ICS)? (choose two)
F.
Windows NT 4.0
65. Which utility should be
run in Windows NT 4.0 to get a computer's IP address?
D.
NBTSTAT
66. Which command should you
use to test connectivity to every router between your system and a destination
system?
D.
WINPCFG
67. On a Windows 2000 client
computer, which of the following methods can be used to map a drive letter?
(Choose two)
D.
Right click Network and Dial-up Connection.
68. If a Windows 2000 system
is configured for TCP/IP and DHCP automatic addressing but does not find a DHCP
server when booted, what will happen?
D.
System will listen to the network to discover what range of addresses is being
used and will assign an address in this range.
69. Which of the following
network protocols are included with Windows 2000? (choose three)
E.
APPLE TALK
70. Which service must be
installed on a Windows NT 4.0 system to allow the Dialup network access?
D.
Dialup Networking V 1.3.
71. What type of memory
stores data in a swap file on a hard drive?
D.
Random access memory.
72. In which directory are
local user profile settings stored by default in Windows 2000?
D.
C:\Documents and Settings
73. Why is the semicolon
used when editing the win.ini file? (choose two)
E.
Enables peripheral devices where while loading Windows.
74. How are hidden files
unhidden in Windows 95?
D.
Control Panel, Device Manager, File Attributes, Unhide.
75. Which utility is used to
partition a new hard drive in Windows 95?
D.
Windows Explorer
76. Which Windows 9x file
can load device drivers?
D.
AUTOEXEC.BAT
77. Which of these Windows
9x files are text files? (choose four)
F.
PROGRAMMES.EXE
78. What must an IDE hard
drive have in order for a PC to boot?
D.
Extended partition
79. Which of the following
file extension types can be run from the command prompt? (choose three)
E.
.RUN
80. What does virtual memory
do?
D.
Uses video and NIC address space and shares available memory with other systems
on the network
81. Which command can be
used to remove an NTFS volume if the PC that contains it no longer has Windows
NT 4 installed?
D.
DELTREE
82. A user accidentally
deleted the file dialer.exe from the Windows directory. Which command is used
to restore this one file from a Windows 9x installation CD?
D.
EXTRACT
83. Which of the following
are ways to set the system time? (choose three)
E.
Double-click on the clock in the system tray.
84. Which types of disks
does Windows 2000 support? (choose two)
E.
Extended
85. Which types of profiles
can be used on a Windows 2000 Professional client? (choose three)
E.
Mandatory
86. Where within the Windows
2000 GUI can users be prevented from installing unsigned device drivers?
D.
System Properties, Hardware, Signing.
87. What tool can be used to
fix cross-linked files in Windows 9x?
D.
DRIVESPACE
88. Where is Disk Management
located within Windows 2000?
D.
Computer Management
89. What files can be edited
with SYSEDIT in Windows 9x? (choose two)
E.
AUTOEXEC.BAT
90. Scandisk.ini is an
initialization file used by Scandisk to ______.
D.
Store corrupt sectors detected on the disk.
91. Which software
applications are likely to interfere with a drive defragmenter? (choose two)
E.
Background wallpaper.
92. Home/office desk,
presentation, and portable/laptop are examples of what?
D.
Power option settings.
93. What IRQs are assigned
first?
D.
Windows 9x Plug and Play.
94. What does a differential
backup do?
D.
Backs up all selected files that have changed since the last full backup.
95. What must you do to make
a Windows 98 system dual boot with Windows 2000 within a single partition?
D.
Run Windows 2000 Setup: Dual Boot version.
96. Where can you start the
Device Manager in Windows 2000? (choose two)
E.
Computer Management applet within Administrative tools in Control Panel.
97. Windows 9x Safe Mode
uses what generic video driver?
D.
MCGA
98. What is the correct
order that DOS-level boot files are processed in Windows 9x?
D.
IO.SYS, MSDOS.SYS, CONFIG.SYS, COMMAND.COM, AUTOEXEC.BAT.
99. What is the minimum
number of partitions needed to fully utilize a 5GB hard drive under Windows 95
Service Release 2?
D.
4.
100. To create a Startup
disk for Windows 9x open the Add/Remove Programs applet and click 'Create Disk'
from the ______.
D.
Windows Setup tab.
101. Which of the following
are required NT 4 start up files? (choose two)
E.
AUTOEXIT.BAT.
102. Which of the following
files need to be included on a boot diskette for Windows 9x to enable CD-ROM
support? (choose three)
E.
AUTOEXEC.BAT
103. What mode is used to
install a printer that does not have a driver and is not included in the list
of printers block?
D.
Diagnostic mode
104. Which of the following
are bypassed in Safe Mode? (choose three)
E.
Floppy drive support.
105. How do you rearrange
Start Menu programs in Windows 9x?
D.
Right-click on the desktop and choose Start Menu.
106. Your customer calls and
complains that sometimes the icons on his desktop look different. But after
rebooting they return to normal. What shortcut can you offer him?
D.
<Shift>+<F8> to refresh desktop.
107. A client calls for
service on a Windows 9x system. A video card and drivers were installed and now
Windows will not start. What should be done first?
D.
Start computer in Safe Mode and change the video driver to standard VGA.
108. Windows 9x/2000 menus
designate a hot key with what character type?
D.
Underscore
109. What command switch
should you type after a DOS command to get a list of switches available for the
particular command as well as an explanation of what they do?
D.
/&
110. A technician needs to
convert a FAT16 partition to NTFS from a DOS prompt. Which command should the
technician use?
D.
CONVERT C:/FS:NTFS
111. When a customer calls
in and says 'My system will not boot. It was fine this morning but now its
saying that it can't find the operating system,' which questions should you ask
first? (choose two)
E.
Is the floppy disk drive a 5 1/4 or 3 1/2 drive?
112. You purchase a new
laptop. It comes with a port replicator, which you plan to use while at home.
How do you ensure that the port replicator is enabled while at home, and
ignored while travelling?
D.
Enable port replicator auto-detect in the BIOS
113. Your client reports
that he is running Windows 98 and has a 2GB hard drive. It is formatted as
FAT16; he is nearly out of disk space. What is the simplest and quickest way to
increase his disk space?
D.
Back up the data, format the drive and restore the data.
114. A user on your
company's network has worked for several hours on a document that was retrieved
from the network. The document was saved several times by clicking the Save
icon. After returning from an absence, the user finds his computer indicating a
fatal write error. Why?
D.
The users disconnected from the network drive.
115. After installing a new
local printer, you print a test page. All of the printed text is in printer
code and the printer prints several additional blank pages. What are the
possible causes? (choose two)
E.
High printer resolution settings.
116. Two customers live in
the same time zone. When customer A sends e-mail to customer B the e-mail has
the wrong time. The time on the e-mail is one hour before the current time according
to the date and time on the e-mail header. What change would you make to date
or time properties? See exhibit. (Windows Date/Time window appears)
D.
Uncheck automatically adjust for daylight savings.
117. You are having problems
with a particular system and want to replace the current copy of the registry
with an older copy. At a DOS prompt which command should you type?
D.
SCANREG/REVERSE
118. You install a piece of
shareware and the software left a residual program that runs while loading the
Windows 98 desktop. Which GUI utility removes the start up program?
D.
System Configuration Utility
119. What should you do to
address out of memory errors in Windows 9x?
D.
Check the system resources in the System applet in the Control Panel.
120. You have a networked PC
that has file and print sharing enabled and your computer can be seen in the
Network Neighborhood by other computers. However, other computers cannot
connect to resources on your computer. Why?
D.
Other computers do not have file and print sharing enabled.
121. You are working on a
system that has a malfunctioning mouse. You need to navigate through Windows to
check the Device Manager for conflicts. What toggles you from the desktop to
the taskbar?
D.
Arrow key.
122. An error message states
that you have a missing or corrupt system file. What command would apply you to
replace the file from the Windows 9x CD?
D.
REPLACE.EXE
123. A customer calls and
says that she can send e-mails without any problem but can't receive any
e-mail. What should you check? (choose two)
E.
Incoming mail server settings.
124. A user complains that
when opening email attachments, the attachments disappear or cause an
application error. What could cause this problem?
D.
An incorrectly installed e-mail program.
125. A user deletes files
from DOS, and is disappointed that they were not placed in the Recycle Bin.
What methods should he use to delete files, if he wants them backed up in the
Recycle Bin? (choose two)
E.
The Deltree command.
126. You are being trained
by an ISP to provide tech support. A user calls your mentor, and complains that
his password is repeatedly rejected when trying to connect. Your mentor tells
him to run Defrag and Scandisk while waiting on the phone. Why?
127. When the Control Panel
is opened, an invalid page fault (kernel32) error is received. What is most
likely the cause of this problem?
D.
.CPL file is damaged.
128. Dr.Watson has a
standard view and a _____ view.
D.
Diagnostic view.
129. A customer deleted a
file from a Windows NT 4. 0 Workstation. Windows fails to boot. Which of the
following might have been deleted?
D.
AUTOEXEC.BAT
130. Which protocol needs to
be bound to Dialup Adapter in Windows 9x to ensure Internet access?
D.
NetBEUI
131. How can a user find a
network printer on a Windows 9x workgroup?
D.
By NetBIOS name
132. How do you connect to
newsgroups when using an ISP to connect to the Internet?
D.
Connect the ISP and get the IP address of the FTP server.
133. Why would File and
Print Sharing for Microsoft Networks be unchecked on a laptop using a network
adapter and NetBEUI?
D.
File and Print Sharing must be enabled on the network interface card.
134. Which network protocols
can you load to share a printer in Windows 9x? (CHOOSE THREE)
F.
IPX/SPX
135. Which of the following
devices can be shared via the network using Windows 98? (CHOOSE THREE)
E.
Keyboard
136. Which protocol is used
to transfer e-mail?
D.
SMTS
137. Where would you capture
a printer port for a network printer in Windows 9x?
D.
Add/Remove Program applet, Properties, Details.
138. To become a member of a
domain on a network running Windows 2000 you select _____.
D.
Right click My Network Places, right click Local Area Connection.
139. What is one type of
networking that physically-connected Windows 98 computers can provide?
D.
CLIENT SERVER
140. What is the result of
adding an IP address to a DNS Server search order?
D.
It tells the local system the location of the DNS server.
141. Which of the following
is not Internet-related?
D.
HTML
142. An Internet file has
been saved by a browser, but can not be found from Windows Explorer. What
extension should you select to be searched?
D.
URL
143. Why does a successfully
mapped network drive disappear every time you reboot?
D.
The last drive is not set correctly.
144. Himem.sys gives the
following error..."Himem has found unstable memory at 3D21543CB20."
This means that ______ is probably bad.
D.
RAM.
145. Which of the following
is the primary function of HIMEM.SYS?
D.
It manages the use of extended memory.
146. You have determined
that you need more virtual memory in Windows 95. How should it be added?
D.
Adjust settings on the Performance tab of System Settings
147. If plug and play is not
working properly, where can system resources be assigned manually?
D.
From a DOS prompt.
148. What is the first step
in performing an operating system upgrade?
D.
Backup old operating system.
149. MSCDEX gives the error
message, "device driver not found." This error indicates that the CD
ROM:
D.
Is not connected or there is no CD ROM driver in CONFIG.SYS.
150. From which Control
Panel option in Windows 95 can you create a startup disk?
D.
Network
151. Which one of the
following is a Windows 95 installation file?
D.
Win95_cab.exe
152. What replaces DOS'
SmartDrive in Windows 95?
D.
V DRIVE
153. All of the following
log files are created during the installation of Windows 95, except:
D.
RECOVER.TXT
154. Which of the following
two files are needed to load Windows 95?
D.
AUTOEXEC.BAT
155. What DOS command will
hide a file named test.doc in the current directory?
D.
ATTRIB /HIDE TEST.DOC
156. Which of the following
Windows9x components contains a structure with key entries?
C.
Windows Explorer
D.
Control Panel
157. Which of the following
are two advantages of protected mode memory, when compared with real mode
memory?
B.
Direct RAM access.
C.
OS Managers in memory resources.
D.
The OS controls application access to maintain stability.
158. What should be run,
pre-Windows9x, to check for surface errors on a suspect hard disk drive?
D.
SCANDISK C:/SURFACE
159. Which Windows 9x file
should be kept at a minimum size of 1KB?
D.
AUTEXEC.BAT
160. What command is used to
view the registry in Windows 9x?
D.
REGEDIT 32
161. What System
Configuration Utility tab displays items automatically run on bootup?
D.
Bootup
162. What must be run from a
command prompt so a MSDOS.SYS file can be edited in DOS?
D.
ATTRIB +S +H +R MSDOS.SYS
163. Which two of the
following will successfully create a new folder in Windows Explorer?
E.
Edit, Create, New, Folder.
164. What is the purpose of
a driver?
D.
Modifies application programs to work correctly with devices attached to a
system.
165. What is the maximum
number of directories allowed off the root directory in Windows 95?
D.
No Limit
166. Which of the following
conversions is possible in Windows 98?
D.
FAT16 to FAT32 but not FAT32 to FAT16.
167. What command, in some
cases, can repair a damaged master boot record?
D.
DRVSPCE/MBR
168. What is the correct
syntax for the formatting a floppy disk in drive A?
D.
FORMAT A:
169. What file will bring up
a Windows NT 4.0 command prompt?
D.
COMMAND.COM
170. Windows 2000 has built
in drivers for a USB device you wish to add. All USB ports are active and
functional. What is the most efficient (and effective) method of installing the
device?
C.
Shut down the PC. Plug in the device, and start the PC. Run the Add/Remove
hardware wizard, choose the appropriate driver from the list and restart the
PC.
D.
Plug in the device, start the system, and run the Add/Remove hardware wizard.
Windows 2000 will automatically install the drivers and activate the device.
171. What is the difference
between the commands, 'xcopy' and 'xcopy /s' in Windows 9x?
D.
Xcopy copies all files and subdirectories
172. You have set up a dual
boot computer. Windows 98 resides on a FAT 32 partition and Windows 2000
operates on an NTFS partition. Your Windows 2000 installation has been tested,
and has no problems. However when in Windows 98 you cannot see the files in the
NTFS partition. Why?
D.
NTLDR is not set to load when starting Windows 98.
173. What will ensure that
you have created a FAT16 partition in Windows 98?
D.
Select Y when prompted to implement a large partition when running Fdisk.
174. You successfully
install Windows 98 but cannot adjust your display resolution. What should you
do first?
D.
Check for 16 bit drivers loading in your SYSTEM.INI.
175. What command will
create an emergency repair disk for Windows NT 4.0?
D.
FORMAT /ERD A:
176. What key, when pushed
during the boot phase, causes Windows 95 to enter Safe Mode?
D.
<DELETE>
177. A user experiences out
of memory error messages when printing. You check the computer, and it has over
600 MB of hard disk space. What is most likely causing this error?
D.
Corrupt spool folder.
178. You install an
application that launches on every Windows boot. You do not want it to load
every time. What three places should you check to see where it is launching
from?
E.
MSDOS.SYS
179. From a command prompt
you run 'WINNT /B2' on the Windows NT 4.0 installation CD. What will happen?
D.
Windows NT 4.0 will be installed and boot diskettes will be created diskettes.
180. Which two of the
following can be done by running Add/Remove Hardware in Windows 2000?
E.
Troubleshoot an existing device.
181. Where are boot options
specified in Windows 2000?
D.
MSDOS.SYS
182. Your computer will not
allow you into Windows 95. You suspect registry corruption. What command,
entered at a DOS prompt, will attempt to repair a corrupt registry file?
D.
SCANDISK /REG
183. Your customer reports
that he can receive, but not send email from his email client. What should you
do check first?
D.
Dialup configuration.
184. While logged in as a
local administrator, you install an application on Windows NT 4.0 for an
employee of your firm. You test it and it works fine. You reboot and tell her
to log in and call you if she has a problem. She calls to report that the
application will not run. You log in, and it runs fine. Why?
D.
The application was not installed by the user.
185. What three components
must be installed and configured correctly in any peer to peer network?
E.
Adapter
186. You change video
resolution on your system and reboot. You see nothing on your screen as it
boots. The hard drive finishes loading the operating system. How can you safely
reboot the computer so you can access Safe Mode?
D.
Press and hold CTRL+BREAK.
187. You work for an ISP and
are working with a customer who can only connect at 28.8K despite having a v.90
56K modem. What should you suggest to him first?
D.
Reinstall Dialup Networking.
188. How can print jobs
already in the print queue be cancelled in Windows 98?
D.
Click File, Print, and Cancel Print Job within the application you are printing
from.
189. An important
application will not run after upgrading Windows 95 to Windows 2000. What
should you do?
C.
Reinstall the application.
D.
Edit the registry and look for any unusual settings.
190. Your Windows 9x
computer locks up and you are unable to close the current program. How can you
close the program without shutting down Windows 95?
D.
Press CTRL+ALT+ DEL. Select program listed as not responding and click the 'End
Task' button.
191. While viewing the
virtual directory structure of a customer's Windows 95 computer, all files and
directories are listed with truncated names. What utility is being used?
D.
MSD
192. You uninstall an application
and check the Start Menu. Its shortcut is still there. What two methods can be
used to remove the shortcut?
D.
Right click the taskbar and choose Properties. Click Remove on the Start Menu
programs tab.
193. You install NT
Workstation 4.0 on your Windows 98 computer and find that in NT Workstation you
cannot see your Windows 98 partition. Why?
D.
The Windows 98 partition has not been set as active within NT Workstation's
settings.
194. Your anti-virus
software detects a boot sector virus. What is a valid option for removing the
virus?
D.
Reload the operating system by using an unattended installation.
195. COMMAND.COM in the root
directory is corrupted on your Windows 9x computer. Where can a duplicate copy
of command.com be found?
D.
C:\WINDOWS\SYSTEM\COMMAND.COM
196. What are the possible
causes for receiving 'Bad or missing COMMAND.COM' error messages? Choose 2
E.
Faulty RAM.
197. Your anti-virus
software detects a virus. What is the best way to remove the virus?
D.
Boot from a clean startup disk and then run the anti-virus software.
198. You log into Windows
2000 and are greeted by your desktop, with all icons and wallpaper, but do not
see a taskbar. What two methods will restore the taskbar?
E.
Press and hold F6.
199. An employee has deleted
important files on a removable drive and needs them restored. You cannot find
them in the Recycle Bin. Why?
D.
The removable drive is compressed.
200. While booting you
receive the following message when booting Windows NT 4.0 Workstation:
"Boot could not find NTLDR. Please insert another disk". What should
you do to fix the disk?
D.
Copy the file from another Windows NT system.
201. Windows 9x freezes at
the Windows logo screen while booting. You suspect a faulty application in the
startup folder. Which key can you hold down after seeing the Windows logo to
stop the application in the start up folder from executing?
D.
SHIFT
202. A user clicks on the
Print icon within an application, and his print job is sent to the wrong
printer. What can you do to correct this? (choose two)
E.
Set the desired printer as the default printer.
203. You add RAM to a
computer, and soon after it suffers from problems with random freezing. How can
you quickly test extended memory?
D.
Close all programs and open System Information.
204. A client calls and
tells you that while he was installing Windows 98 the system files could not be
updated and the system hung. What should be disabled in order to upgrade the
operating system?
D.
Fast POST in the BIOS.
205. A customer reports that
USB devices are not automatically detected on an older system you set up for
him. What do you suspect is the problem?
D.
USB is not correctly configured in the OS.
206. In Windows, which of
the following two network components must be present to make a dial up
connection to the internet?
D.
Dialup Adapter E. NetBEUI
207. In a peer to peer
network, printing demands have slowed network performance. Which of the
following offers a quick remedy to the problem?
D.
Configure one computer as a network print server.
208. How do most of FTP
servers authenticate users?
D.
Anonymously
209. Which four components
can be added from within the Windows 9x Network applet?
F.
Protocol
210. To reach a secured
internet site named secure.com, which of the following must be typed on the URL
line of your browser?
D.
SECURE.COM/8080
211. What is the first step
you should take to connect to a shared printer over your network?
D.
Browse to the printer in Network Neighborhood.
212. What is a static IP
address?
D.
A network address generated for a single session only.
213. Which domain name
qualifies to universities and colleges?
E.
.COM
214. Which of the following
are advantages of FAT32 over FAT? (choose two)
E.
Increased security attributes.
215. What are valid ways to
display the Task Manager in Windows 2000? (choose three)
E.
Press <CLT>+<ALT>+<DEL> and then click Task Manager.
216. What Windows 2000 file
system supports compression?
D.
NTFS
217. What key can be pressed
during the Windows 2000 boot process to display the Advanced Option menu?
D.
<F10>
218. Which three of the
following will provide resource usage details about devices in Windows 2000?
E.
Device Manager
219. Which of the following
is a valid way to change a long file name in Windows 9x?
D.
In Windows Explorer, choose Tools, Rename File.
220. When a .REG file is
double-clicked, the .REG file ______.
D.
Is opened and viewed by the Registry Editor.
221. What is the correct
order for preparing a hard disk for Windows 98?
D.
Reboot, format, FDISK.
222. How is a Windows 2000
desktop shortcut icon created for opening a specific application?
D.
Right click on the application files from the Documents option of the Start
Menu and select Create Shortcut.
223. What program is used to
edit a specific registry key under Windows 2000?
D.
REGEDT32.
224. What causes a disk
defragmenter to take an excessive amount of time to complete?
D.
User does not have at least 200 MB free of disk space.
225. What is the 32 BIT
command line interpreter in Windows 2000?
D.
RUN.EXE
226. What is the benefit of
regularly defragmenting a hard disk?
D.
Slower access speed.
227. What is the diagnostic
tool that takes captures system faults to a log file?
D.
Dr Watson.
228. What must be done to
start the upgrade procedure from Windows 95, 98 or NT to Windows 2000
Professional?
D.
Start Windows 2000 setup program from within the present operating system.
229. Which statement is
correct?
D.
Anything in CONFIG.SYS or AUTOEXEC.BAT can be run from a command prompt.
230. How are the virtual
memory options set in Windows 98?
D.
Settings, Control Panel, System, Device Manager, Virtual Memory.
231. What is the smallest
unit of storage that Windows 9x can access on a hard drive?
D.
Cluster
232. Which of these
statements might be found in an AUTOEXEC.BAT file? (choose two)
D.
LH C:/Windows/COMMAND/MSCDEX /D:M
233. What are three ways a
bootable floppy disk can be created in Windows 9x? (choose three)
E.
Control Panel, Add/Remove Programs, Startup Disk tab.
234. What utility ensures
that a newly installed device on Windows 2000 Professional is functioning
properly?
D.
Add/Remove hardware.
235. Which of the following
are loaded in Safe Mode? (choose two)
E.
ECP printing
236. Where in Windows 2000
should you connect or disconnect a network printer?
D.
Start, Settings, Connections.
237. In Windows 9x, the
System Configuration Editor is used to view and edit which of the following
three files?
E.
CONFIG.SYS
238. You have taken a hard
drive from a computer formatted using Windows 98 and installed it as a second
drive into a computer running Windows 95. The BIOS recognizes the drive but it
does not appear when you open My Computer. Why?
D.
The new drive is write protected.
239. What OEM installation CD
is not bootable?
D.
Windows NT 4.0
240. What operating systems
transition would be the easiest to implement?
D.
Windows 2000 to Windows 98.
241. Which of the following
is a valid way to set a printer as the default printer?
D.
Add the printer again in the Add New Printer Wizard and specify it to be the
default printer.
242. How should you add
Windows components on the Windows 2000 Professional CD?
D.
Windows 2000 Professional Resource Kit.
243. Which Windows NT 4.0
utility should you use right after installing a new hard drive to make it
usable?
D.
Disk Administrator
244. What is the most likely
cause of the error 'Server can't negotiate an appropriate protocol" when
connecting to an ISP via dialup?
D.
The customer is using the wrong username and password.
245. When reinstalling
Windows 95 on an existing installation in the same directory how are the
existing group items preserved?
D.
By saving all .INI, SYSTEMDAT and .GRP file.
246. A customer's computer
loses all sound in all applications. What is the most liekly problem?
D.
Resource conflict in the Device Manager.
247. Windows will post a
'HIMEM.SYS not loaded' error message if the HIMEM command is ______.
D.
Not entered in AUTOEXEC.BAT
248. After seeing 'Starting
Windows 9x' on your screen, which button can you push to have Windows ignore
the AUTOEXEC.BAT and CONFIG.SYS on boot?
D.
<SHIFT>
249. On a Windows 9x system
only 1MB of hard drive space is left on the boot drive and the operating system
crashes. Which file may have run out of space?
D.
PAGEFILE.SYS
250. You have multiple
folders shared successfully. You create a new shared folder, but it is not
displayed as a shared folder. What is causing the problem?
D.
More than 300 shared folders already exist.
251. A Windows 9x user can't
print, but the printer is online and jobs are queued. Which of these is a valid
explanation?
D.
The printer and CPU frequencies are miss matched.
252. You are working on a
system that has a malfunctioning mouse. In the Device Manager which key will
toggle from one device to another?
D.
ARROW KEYS
253. You notice in Windows
9x that your CD-ROM drive is not listed in the Device Manager. But, it works
flawlessly. Why?
D.
Missing driver in AUTOEXEC.BAT.
254. What command will
restore a backup copy of the registry from DOS?
D.
SCANDISK
255. What should you do
first if your Windows NT 4 system will not boot?
D.
Reinstall NT using three boot disks and the CD.
256. You are trying to run
multiple programs in Windows 95 and are receiving out of memory errors. This
may occur because ______.
D.
The dynamic swap file is limited due to the small amount of free space on your
host drive.
257. After installing
Windows 98 it fails to start after the Starting Windows 98 message appears.
What should you do to troubleshoot this problem? (choose two)
C.
Run the System Information Utility from an MS-DOS prompt.
E.
Press F8 when Windows is restarting and select safe mode.
258. The Print command is
not responding on your Windows 98 computer. What command should you type at a
Run line to help troubleshoot the problem?
D.
WIN31.PAT.EXE
259. You are prompted, 'No
Operating System' when you boot your computer. Which command can be run from a
boot disk to resolve the problem.
D.
REPAIR.COM
260. Where in Windows 98 can
you adjust graphics acceleration?
D.
Control Panel, Hardware Profiles, Display, Graphics.
261. Which Windows 98
utility can be used to improve access time to a hard disk?
D.
Disk Defragmenter
262. In Windows 98 you have
multiple monitors connected to your computer and you are unable to drag windows
from one screen to another. What could be causing this problem?
D.
The window you are trying to drag is maximized already.
263. Where on a Windows 9x
system should you go to verify the type of network adapter that is installed?
D.
Network Neighborhood.
264. In Windows 2000 where
should you go to join a group or domain?
D.
Network and dial up connections.
265. Which three TCP/IP
utilities are used to determine the IP address of known Internet domain names?
E.
Nslookup.
266. A customer has his
username, password, and dial up numbers of his ISP. What should you do first to
configure his computer to use the ISP for Internet access?
D.
Obtain an account from an ISP then reinstall the modem TCP/IP and Dialup
Networking.
267. What is the main
function of a WINS server on a network?
D.
It allows dual booting between operating systems.
268. Which protocol is used
by the World Wide Web?
D.
SMTS
269. Which command should
you use to test connectivity to every router between your system and a
destination system?
D.
NSLOOKUP
Answer Key: