Tricia Nicole Scott

EDUCATION

• Eastern Illinois University, Charleston, Illinois, BS in Administrative Information Systems, 1994 www.eiu.edu
• Parkland College, Champaign, Illinois, Appropriate course of study for transfer to University www.parkland.cc.il.us

EXPERIENCE

IMI Systems, Inc. (Consulting)- Itasca, ILwww.imisys.com

- Cincinnati Bell Information Systems (CBIS)-Business Systems Analyst-Consultant December 1997 to present

• Gather, analyze, and organize business requirements for enhancements to the Cellware wireless billing system for CBIS at 360 Communiations.
• Act as user liasion between CBIS and 360 Communications regarding Cellware enhancements and process improvements.
• Write, maintain, edit, and finalize business requirements documentation for Cellware enhancements.
• Provide project management for Cellware enhancements.
• Schedule, coordinate, and facilitate various project meetings.
• Develop and present new ideas for Cellware enhancements to CBIS and 360 Communications.
  

United States Cellular - Chicago, ILwww.uscc.com

Applications Analyst II - September 1997 to December 1997

• Act as primary point of contact for IS staff, Corporate departments, field offices and vendors for the Human Resource Information System (HRIS).
• Provide support of the HRIS by researching and resolving production problems.
• Create detailed specifications for enhancements to existing applications and implementation of new systems.
• Research, evaluate, and recommend new software, solutions, and technologies to meet business needs.
• Provide end-user training of Human Resource Applications and database structure.
• Providing end-user support of database report generation software, Arpreggio.
• Developing new reports and modifying existing reports using Arpeggio and SQL for the Human Resources Department and various managers based on their individual business needs.
• Utilizing SQL Plus to query Oracle database.
  

Computer Sciences Corporation -Champaign, IL www.csc.com

Product Support Representative - September 1996 to September 1997

• Researching and investigating problems and requests from customers regarding CSC's wireless telecommunications billing system (TRIS+).
• Development, production, and maintenance of department intranet website with HTML posting information needed to aid in daily business operations, training, industry information, and after-hours support.
• Coordinating customer changes and software enhancement requests.
• Providing CSC Clients with updates of project status and expected levels of functionality.
• Reviewing script output to verify that desired results were achieved.
• Acting as liaison between CSC customers, technical support, customer service, software development, production support, managers, and other project staff.
• Providing product support to customers after new market implementations.
• Organizing and conducting end user training to customers on CSC software and its applications.
• Developing documentation and training materials for CSC customers.
• Utilizing ISQL to query Ingres database.
• Developing and maintaining department Intranet Website.

Computer Operator - January 1996 to September 1996

• Operating an IBM 3090 mainframe utilizing VM, VSE, FAQS, DYNT, CA-Scheduler, Ollx, and CA-Vollie.
• Maintaining several types of peripherals including IBM 3480 and 3422 tape drives, IBM 3800 laser printer, and Kodak Optistar fiche machines and duplicator.
• Monitoring and implementing daily mainframe production schedule.
• Transmitting and receiving customer data files utilizing leased data lines, dial up phone lines, TCP/IP, UUCP, FTP, Connect Direct, CA-Unicenter, and a variety of DAT and cartridge tape mediums.
• Maintaining daily transmissions logs and creating daily transmissions reports.
  

HERFF - JONES, INC. - Arcola, IL www.herff-jones.com

Customer Service Representative - August 1994 to January 1996

• Facilitating communication and acting as user liaison between computer information systems, customer and worldwide sales representatives.
• PC maintenance, Software analysis.
• Assisting Offsite Technical Support in onsite system maintenance.
• Advising fellow employees on various IBM compatible computer software including Corel Draw, MS Word, MS Excel, MS Powerpoint and Word perfect.
• Troubleshooting problems and assisting fellow employees with network applications.
• Advising customers and representatives of proper procedures, forms and documentation of orders.
• Coordinating, scheduling, pricing, and mailing of orders and advertising materials.
• Gathering, analyzing, and processing data through network computer system.
• Participating in Management Training Seminars and various Customer Service Classes.