Dial Tone / Connectivity – Enables POTS type dial tone to the user delivered over IP.

Anonymous Call Rejection Connectivity - Enables a user to reject calls from anonymous parties who have explicitly restricted their Caller ID. By activating the service via a web interface, callers without available caller identification are informed that the user is not accepting calls at that time. The user's phone does not ring and the user sees or hears no indication of the attempted call. This service does not apply to calls from within the group.

Call Always - Enables a user to redirect all incoming calls to another phone number. Users have the option to activate and deactivate the service by dialing a feature code or configuring the service via their web interface. If activated, a user must specify the forwarding number. A status indicator on the CommPilot Call Manager identifies whether this service is enabled.

Call Busy - Enables a user to redirect calls to another destination when an incoming call encounters a busy condition. Users have the option to activate and deactivate the service by dialing a feature code or configuring the service via their web interface. If activated, a user must specify the forwarding number.

Call No Answer - Enables a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings. Users have the option to activate and deactivate the service by dialing a feature code or configuring the service via their web interface. If activated, a user must specify the forwarding number and the number of rings before forwarding.

Call Remote Access - Enables users to activate, deactivate and program their Call Forwarding Always service from any phone via their Voice Portal.

Call Hold – enables user to place an existing call on hold for an extended period of time.

Call Return - Enables a user to call the last party that called, whether or not the call was answered. To call back the last party that called, the user dials the call recall feature code. The system stores the number of the last party to call, and connects

Call Trace - Enables users to request that a call they have received to be automatically traced by dialing a feature access code after the call.

Call Transfer - Enables users to transfer a call unattended before or after the call is answered.

Call Waiting - Enables a user to answer a call while already engaged in another call. When a second call is received while a user is engaged in a call, the user is informed via a call waiting tone. To answer the waiting call, the user depresses the flash hook. The user connects with the waiting party and holds the original party. By depressing the flash hook, the user reconnects to the original party and holds the waiting party. The feature completes when any party hangs up. Users can also execute call waiting via the CommPilot Call Manager.

Cancel Call Waiting per Call - In addition to being able to cancel call waiting for all incoming calls, users also have the option of canceling their call waiting on a per-call basis by dialing a feature code before making the call, or after a switchhook flash during the call.

Calling Line ID Delivery - Enables the delivery of a caller's identity to a user via the CommPilot Call Manager and phone (if capable). Delivered information includes the caller's phone number and name. The information is delivered to the web interface and the phone (if capable) only if the information is available and has not been blocked by the caller.

Calling Name Delivery - Provides the calling name for incoming calls by querying an external database for the information if it is not received in the call set-up messaging. Although BroadWorks' standard Calling Line ID Delivery provides the calling number and name for all calls within BroadWorks, calling name information is typically not passed with calls received from external parties (e.g., PSTN-originated calls).

Calling Line ID Blocking per Call - In addition to being able to block the presentation of their Calling Line ID on all outgoing calls, users also have the option of blocking on a per-call basis by dialing a feature code before making the call.

Do Not Disturb - Allows users to set their station as unavailable so that incoming calls are given a busy treatment. Users have the option to activate and deactivate the service by dialing a feature code or configuring the service via their web interface. A status indicator on the CommPilot Call Manager identifies whether this service is enabled.

Last Number Redial - Enables users to redial the last number they called by clicking the ‘Redial' button on their CommPilot Call Manager or by dialing a feature code (e.g., *66).

Speed Dial 8 and Speed Dial 100 - Enables users to dial two-digit codes to call up to 100 frequently called numbers. Entry of the two-digit code is preceded by a configurable prefix: 0-9, A-D, *, or # (default). Users can program the numbers in their directory via the Speed Dial 100 page in their CommPilot Personal web portal, or directly through their phone using the respective feature access code (*75 default).

Three-way Calling - Enables a user to make a three-way call with two parties, in which all parties can communicate with each other. To initiate a three-way call while engaged in a regular two-party call, the user depresses the flash hook and dials the third party. Before or after the third party answers, the user depresses the flash hook and forms a three-way call with the two parties. To drop the third party, the user depresses the flash hook and is reconnected with the original party in a regular two-party call. If the user hangs up, all parties are released. Users also have the ability to execute three-way calls using the CommPilot Call Manager.

Consultant Hold - Enables a user to put the caller on hold, and make a consultation call to another party. To initiate consultation hold, the user depresses the flash hook and dials the add-on party. When the call is answered, the user can consult with the add-on party. To drop the add-on party and reconnect to the original party, the user depresses the flash hook twice. Users can also execute consultation hold from the CommPilot Call Manager.

Call Forwarding Ring Splash - Enables users to have a short ring burst played on their phone when the following services are triggered: Call Forwarding Always, Call Forwarding Selective, and Do Not Disturb. Ring Splash can be enabled for each of these services individually and serves as a reminder that the respective service is active.

Call Forwarding Selective - Enables a user to define criteria that causes certain incoming calls to be redirected to another destination. If an incoming call meets user-specified criteria, the call is redirected to the user-specified destination. The user controls the service via a web interface, which provides the ability to set the forwarding destination address and the criteria sets for determining which calls require forwarding. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined.

Calling Line ID Blocking - Enables a user to block delivery of his/her identity to the called party. The user controls the service via a web interface, which provides the ability to activate and deactivate the service. If activated, all calls made by the user have the user's identity blocked.

Remote Office - Enables users to access and use their BroadWorks service from any end point, onnet or off-net (e.g., home office, mobile phone). This service is especially useful for tele-workers and mobile workers, as it enables them to use all of their CommPilot features while working remotely (e.g., extension dialing, transfers, conference calls, Outlook Integration, directories, etc.). In addition, since calls are still originated from BroadWorks, the service provides an easy mechanism for separating personal and business phone expenses, as well as keeping alternate phone numbers private. This service must be set up by the group administrator.

Selective Call Acceptance - Enables a user to define criteria that causes certain incoming calls to be allowed. If an incoming call meets user-specified criteria, the call is allowed to complete to the user. All other calls are blocked and the caller is informed that the user does not wish to receive the call. The user controls the service via a web interface, which provides the ability to establish the criteria sets for determining which calls are allowed to complete. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined.

Selective Call Rejection - Enables a user to define criteria that cause certain incoming calls to be blocked. If an incoming call meets user-specified criteria, the call is blocked and the caller is informed that the user is not accepting calls. The user controls the service via a web interface, which provides the ability to establish the criteria sets for determining which calls require blocking. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined.

LDAP Directory Integration - (LDAP Directory must be CP Certified) Enables a user to define criteria that cause certain incoming calls to trigger an email notification. If an incoming call meets user-specified criteria, an email (or short message to a cell phone) is sent to the notify address informing the user of the details of the incoming call attempt. The user controls the service via a web interface, which provides the ability to set the notify email address and the criteria sets for determining which calls trigger a notification. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined.

Printable Group Directory - Enables users to view and print a directory listing of all the business group members and their respective contact information (e.g., extension, mobile phone number, email address). The information is displayed in one of two formats: “Summary” or “Detailed”. The Group Directory is accessible from the CommPilot Group Portal or via each user's CommPilot Call Manager.

Call Screening by Digit Patterns - Enables users to specify digit patterns instead of individual phone numbers on the following selective services: Selective Call Forwarding, Selective Call Acceptance, Selective Call Rejection, Call Notify, and Priority Alert. Digit patterns consist of a sequence of digits followed by the * wildcard. For example, 240* would apply to any calls from phone numbers starting with 240.

Distinctive Alert/Ringing - Provides a different call waiting tone (i.e., alert) or a different ringing cadence for intra-group calls versus calls received from outside of the group. This service is provisioned as part of the Priority Alert/Ringing service, so users must choose to enable either Distinctive Alert/Ringing or Priority Alert/Ringing (different tone/ring for user-specified phone numbers) at any given time.

Hunt Groups (4 Options) - Hunt Groups allow users within a group to be included in a specified subgroup to handle incoming calls received by an assigned Hunt Groups phone number. Group administrators can choose from any of the following “hunt” schemes, each of which rings the specified phones in a different manner:

Circular sends calls in a fixed order. The call is sent to the first available person on the list, beginning where the last call left off.

Regular sends calls to users in the order listed by an administrator. Incoming calls go to the first available person on the list, always starting with the first person on the list.

Simultaneous rings all of the users in the group simultaneously; the first user to pick up the ringing phone is connected.

With Uniform, as a call is completed, the user moves to the bottom of the call queue in a shuffling fashion. The next incoming call goes to the user who has been idle for the longest. If a user receives a call that was not directed to them through the hunt group, the call will not be included in the receiving order for Uniform calls.

Moves, Adds, and Changes – Enables the user to add, move or make changes to user accounts within a certain enterprise group.

Accounts Codes - Enables the tracking of calls made outside of the group by prompting users for an account code. With this service, codes are not validated (see Authorization Codes). Group administrators manage their account codes via their CommPilot Group web portal. Groups cannot have this service and the Authorization Codes service enabled at the same time.

Authorization Codes - Performs an authorization of calls made outside of the group by prompting users for an authorization code. Calls will not be connected unless a valid code is entered. Group administrators manage their authorization codes via their CommPilot Group web portal. Groups cannot have this service and the Account Codes service enabled at the same time.

Call Capacity Management - The Call Capacity Management feature enables service providers to limit the call traffic associated with individual groups by limiting the number of simultaneous calls that can be made to or from customer premises. A maximum number of simultaneous incoming/outgoing calls can be set for any specified set of users within a group. Service providers can leverage this capability as a means of achieving network engineering and/or pricing objectives.

Call Intercept - Enables group administrators to intercept calls routed to a non-working internal line with informative announcements and alternate routing options. The service may be assigned to an individual user's phone number (e.g., when they have left the company) or it can be assigned to all the members of the group.

Call Park - Enables a user to hold a call and to retrieve it from another station within the group. To park a call, a user depresses the flash hook and dials the call park feature code. The call is parked and the caller is held. To retrieve the call, the user goes to any phone in the group and dials the call retrieve feature code, followed by the user's extension. The call is retrieved and connected to the retrieving user. Users can also execute call park via the CommPilot Call Manager.

Call Pick-up - Enables a user to answer any ringing line within their pick up group. A pick up group is a group administrator-defined set of users within the group, to which the call pickup feature applies. To pick up a ringing call, a user dials the call pick up feature code. The user is then connected to the caller. If more than one line in the pick up group is ringing, the call that has been ringing the longest is answered. Users can also execute call pickup via a web interface.

Calling Group ID Delivery - Provides the name and number of the group (or company) for outgoing calls from users in the group, rather than providing the user's own name and number. The group number may be defined on a per user basis, which is often appropriate for multi-location groups.

Calling Line ID Configuration – no description available

Enhanced Outgoing Calling Plan - Enhanced version of the basic Outgoing Calling Plan provides administrators with a greater degree of control over outgoing calls made from within their group. In addition to “blocking” or “allowing” given call types and digit strings, administrators have the following options for configuring the outgoing calling profile of their group, department, and individual users:

Authorization Codes – Selected users can be prompted for an authorization code to allow specified call types or digit strings. Administrators can pre-configure one or multiple authorization codes to be entered by users. Use of this feature within the Enhanced Outgoing Calling Plan takes precedence over the standalone Authorization Code service.

Call Transfer – Specified outgoing call types and digit strings can be automatically transferred to one of up to three transfer destinations that administrators can pre-configure. For example, international calls made from a conference room may be transferred to a company operator who will validate the user's identity and their purpose for making an international call.

Existing configurations are retained when Enhanced Outgoing Calling Plan is assigned to replace the basic version of the service.

Configurable Feature Code Prefix - Enables each business group to define up to two different prefixes to precede their feature codes. Each prefix may include 1-2 characters, with the default being a single star (*).

Device Inventory - Enables group administrators to inventory their Integrated Access Devices (IAD), Trunking Gateways and IP Phones via their CommPilot Group web interface. Devices may be easily added, deleted and modified. In addition, group administrators can assign users directly to a device and/or a port on a device. The location and default aliases for a user are automatically generated.

Group Resource Inventory Report - Enables Group Administrators to generate reports on the resources used in their group and, if applicable, in each of their departments. Information includes phone numbers, devices, services, users and departments. The reports are generated on a web page in CSV format (comma-separated value), so they can be easily imported into a spreadsheet for sorting and archiving.

Loudspeaker Paging - Enables users to access an intercom paging system by dialing an extension within the group. The paging system is simply configured in BroadWorks as a user and interconnected via a standard two-wire interface.

Voice Mailbox - Enables users to record messages for incoming calls that are not answered within a specified number of rings, receive busy treatment, or are transferred directly to voice mail. Incoming callers are given the options to review and change their message and will get a warning tone if their message is about to reach the maximum configured length.

Users can configure the service via their personal web portal or by calling into their voice portal from any phone. The personal web portal enables users to control whether their voice mail messages are to be delivered to their e-mail account as .WAV attachments and/or to the voice messaging system repository for retrieval from a phone. Users can also set their password and elect to give callers the option of connecting to an attendant by pressing 0.

Message Management – By accessing the Voice Portal from any phone, users can listen to, save, and delete each message, as well as move to the previous or next message. During the playback of a message, users have the option of skipping forward, skipping back, or pausing. Replies to message senders can be sent, and messages can be forwarded with an introductory message to one or more group members, or to the entire group. Messages can also be composed and sent to one or more users in the group, or the entire group. Users have the option of marking a message as Urgent or Confidential. Users can also pre-configure lists of users to whom voice messages may be sent. The Voice Portal also enables users to record their name and multiple personal greetings for busy and unavailable. Users also have the option to enter a feature code on their phone to clear their message-waiting indicator (MWI).

Voice Messaging Call Back - Enables users to automatically call back the person who left them a message by hitting an option during or after listening to the message. This feature works if the caller's line ID is available; otherwise, the call back is denied.

Voice Message Waiting Indication - A stutter tone is provided via the telephone when new messages reside in the user voice mailbox. A visual indicator on the phone is also provided if supported by phone. Also enables a user to be informed of new voice messages. The notification is in the form of an email (or short message to a cell phone) or an indication on the user's station. The user controls the service via a web interface, which provides the ability to activate and deactivate email notification as well as the email notification address.

Voice Messaging Notification - Enables a user to be informed of new voice messages. The notification is in the form of an email (or short message to a cell phone) or an indication on the user's station. The user controls the service via a web interface, which provides the ability to activate and deactivate email notification as well as the email notification address.

Voice Messaging to E-mail - Enables users to have their voice messages delivered to a specified email address in the form of an e-mail message with a .WAV file attachment. If available, the caller's name and number are also included in the e-mail subject line.

Call Notify - Enables a user to define criteria that cause certain incoming calls to trigger an email notification. If an incoming call meets user-specified criteria, an email (or short message to a cell phone) is sent to the notify address informing the user of the details of the incoming call attempt. The user controls the service via a web interface, which provides the ability to set the notify email address and the criteria sets for determining which calls trigger a notification. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined.

Voice Mailbox Integration - Enables users to configure their single BroadWorks voice mailbox to also support a secondary non-BroadWorks line (e.g., mobile phone, PBX), in addition to their primary BroadWorks line. Thus, a BroadWorks user can eliminate the need for maintaining and possibly paying for separate voicemail service (e.g., for their mobile phone) by also having those unanswered calls routed to their BroadWorks voice mailbox.

To enable this service, a user must simply register their secondary phone number via the CommPilot Personal web portal and configure their secondary phone service with Call Forward Busy and Call Forward No Answer to route to the respective BroadWorks voice portal. Calls received by the group voice portal from this secondary number will be automatically recognized and prompted with the user's voice mailbox greeting.

Auto Attendant - The Auto Attendant serves as an automated receptionist that answers the phone and provides a personalized message to callers with options for connecting to the operator, dialing by name or extension, or connecting to up to nine configurable extensions (e.g., 1 = Marketing, 2 = Sales, etc.). Configuration via the CommPilot Group web interface also allows for hours of operation to be modified, with different options available for hours that the company is open or closed. Group Administrators use their voice portal to record auto attendant greetings. For example, a message may be left remotely to indicate that the office has been closed due to inclement weather. In addition, users have the ability to record their name for play back when a caller dials by name or extension.

A group can have multiple Auto Attendants configured, either individually (e.g., customer service with separate business hours) or integrated into a multi-level Auto Attendant (e.g., enterprise's main Auto Attendant is configured to seamlessly route to the Auto Attendant of a particular department or location).

Attendant Console - The web-based Attendant Console enables a user (e.g., receptionist) to monitor a configurable set of users within the business group. The Attendant Console graphically displays users' status (busy, idle, do not disturb), as well as detailed call information. The Attendant Console window is integrated with the CommPilot Call Manager, thereby enabling the attendant to perform functions such as click-to-transfer or click-to-dial.

Conferencing - Enables the set-up, use, and monitoring of n-way conferences via a web interface. Both internal and external participants can use a conference bridge once it has been set-up. Conferencing service includes the following features:

Audio and Web Conferencing - Scheduled, recurring, reservation-less, and ad-hoc Meet-me dial-in numbers

Web Collaboration - Share MS PowerPoint, Excel, and Word files Secure SSL and password protection Web browser viewable, no client required

Moderator Control - Dial-out capability Mute, hold, drop, and add participants DTMF and web portal interfaces

In-Call Functions - Roll call, hand raising, optional leader

PIM Integration - Automated email invitations & Outlook calendar entries

Reporting - Web-based reporting Department and project codes

Recording - Recording and playback of individual conferences

Access Code Generation - Automatic, pre-assigned, or user-defined

Alternate Numbers - Enables users to have up to three phone numbers and/or extensions assigned to them. Normal ringing is provided for incoming calls to the primary phone number and users have the option of enabling a distinctive ring for calls to their second and third phone numbers. For outgoing calls from the user, the user's primary phone number is the calling line identity.

Toll-free Number – Enables users to assign toll-free numbers to existing DIDs.

Music on hold - Enables group administrators to upload an audio file (.wav file containing music, advertising, etc.) onto the system to be broadcast to held parties. This service can be used in conjunction with the following services: Call Centers, Call Hold, and Call Park.

Additional Tone Only Lines - Setup a lobby phone or additional dial tone only phone lines charged at $.04/minute.