C. Michael Rice
1723 Holeman Dr., Erie, CO 80516
(303) 664-1338, (303) 241-4437 cell
E-mail: dolo724@yahoo.com

Objective  I am seeking a Computer Support position in assisting users, employees or clients with software applications, training and hardware issues.

Skills and Qualifications  CompTIA A+, Windows NT 4/2000 Server, Windows 95/98, Windows 3.1 and Windows for Workgroups, Linux (RedHat & Debian), Unix, Solaris, MS-DOS, MS SQL/Oracle, Microsoft Office Suite, HTML, ABT Project Workbench, ABT Repository, Niku Portfolio Manager

Employment

Niku Corporation, 1998 to 2001, Petaluma, CA, 94954 (888) 550-6458,  Senior Support Analyst (Level 3), enterprise-level project management software.  Initiated, evaluated and solved escalation issues based on research and client input.  Planned, built and maintained multi-tiered systems for testing and troubleshooting.  Supported, trained and supervised technicians. 

Mindscape, Inc., 1996 to 1998, Novato, CA 94945 (415) 895-2000,  Senior Support Analyst (Level 2), Knowledge and Reference Software. Supported and trained customer support technicians. Researched and documented software issues on Apple/Macintosh and MS-DOS/Windows 95 in a Novell environment.

Sykes Enterprises, Inc., 1994 to 1996, Sterling, CO 80351 (970) 522-6638,  Customer Support Tech (Level 1).  Software support for My Software products, personal and business databases. 

NeoData, 1994, Boulder CO,  Customer Support.  

Roll-A-Way, 1993, St. Petersburg, FL, Hurricane shutter assembler. 

Radio Shack, 1989 to 1993, San Diego, CA and Santa Rosa, CA,  Store Manager - managed sales and customer relations, supervised and trained employees, maintained inventory and balance sheets. 

US Navy, 1983 to 1989, USS Louisville (SSN-724),  Machinist Mate 2nd Class/Nuclear (Submarine Qualified). Honorable Discharge.

Education

UNIX Administration, (Santa Rosa Junior College) Santa Rosa, CA, Fall/Spring 2002
Leadership Training for Managers, (Dale Carnegie) San Francisco, 2000
Machine Tool Operator School, (US Navy) Pearl Harbor, HI, 1988, Machine Lathe operations
Navy Nuclear Power School, (US Navy) Orlando, FL, 1984 to 1985, Nuclear Propulsion
St. Johns College, Annapolis, MD, 1980 to 1982, Liberal Arts
Clarke Central High School, Athens GA, 1980

References available on request