To Whom It May Concern:

I am applying for the #3652 Software Support Analyst position.

I have several years experience in computer customer service in which I
have evaluated, researched and solved issues for clients and
developers. 

Most recently I trained and led a research team regarding software
trend analysis and problem resolution.  Integral to our success was our
own setup of PC's and multi-tiered systems for testing with Windows NT
and Windows 98.  

I have excellent hardware and software troubleshooting skills.  I enjoy
dealing with people and maintaining communication paths.  I take great
pride not only in making certain the job is done correctly, but also in
seeing that the client understands and is satisfied with the solution
to his problem.

Attached is a copy of my resume.  Please contact me by e-mail at
Dolo724@yahoo.com <mailto:Dolo724@yahoo.com> or by phone at
303-241-4437 if you have any questions.

Thank you for your consideration, 
Mike Rice