C. Michael Rice
7177 Adrian Dr., Rohnert Park, CA 94928
707-792-9103/9108
email: dolo724@yahoo.com

Objective I am seeking a position in a forward thinking company in assisting computer users, employees or clients with software applications, training and hardware issues.

Skills and Qualifications
CompTIA A+, Windows NT 4/2000 Server, Windows 95/98, Windows 3.1 and Windows for Workgroups, 
Linux (RedHat & Debian), Unix, Solaris, MS-DOS, MS SQL/Oracle, Microsoft Access, Word, Excel, HTML
ABT Project Workbench, ABT Repository, Niku Portfolio Manager

Employment

Niku Corporation (formerly ABT Corporation), 1998 to 2001, Petaluma, CA, 94954 (707)793-8300 
Senior Support Tech Level 3, enterprise-level project management software. Initiated, evaluated and solved escalation issues based on client input. Setup and maintained multi-tiered systems for testing and troubleshooting. Supported, trained and supervised technicians. 

Mindscape, Inc., 1996 to 1998, Novato, CA 94945 (415)895-2000
Senior Support Tech Level 2, Knowledge and Reference Software. Supported and trained customer support technicians. Researched and documented software issues. 

Sykes Enterprises, Inc., 1994 to 1996, Sterling, CO 80351 (970)522-6638
Customer Support Tech Level 1. Software support for My Software products, personal and business databases. 

NeoData, 1994, Boulder CO
Customer Support.  

Roll-A-Way, 1993, St. Petersburg, FL
Hurricane shutter assembler. 

Radio Shack, 1989 to 1993, San Diego, CA and Santa Rosa, CA
Managed sales and customer relations. Supervised & trained employees. Maintained inventory and balance sheets. 

US Navy, 1983 to 1989, USS Louisville (SSN-724)
Machinist Mate 2nd class (Nuclear) (Submarine Qualified). Honorable Discharge

Education
Website and Mail Administration, (Santa Rosa Junior College) Santa Rosa, CA, Spring 2001
UNIX Administration, (Santa Rosa Junior College) Santa Rosa, CA, Fall 2001
Leadership Training for Mangers, (Dale Carnegie) San Francisco, 2000
Machine Tool Operator School, (US Navy) Pearl Harbor, HI, 1988, Machine Lathe operations
Navy Nuclear Power School, (US Navy) Orlando, FL, 1984 to 1985, Nuclear Propulsion
St. Johns College, Annapolis, MD, 1980 to 1982, Liberal Arts
Clarke Central High School, Athens GA, 1980

References available on request