EDUCATION
Univerisity of California at Berkeley
Major: American Studies emphasis in Health Economics
Graduation Date: May 1998
Portnov Computer School, Mountain View, CA Certificate, Software Quality Assurance
SUMMARY OF SKILLS AND QUALIFICATIONS:
Operating Systems: Windows 98, Windows 95/NT, Windows 3.1, DOS, MAC
Business Applications: MS Word, MS Excel, Lotus 1-2-3, ACT!, K-edit, e-mail, utilities, etc.
Test Automation Tools: Segue products including QA Partner (Quality Works) and Silk
Computer programming concepts, JavaScript, test scripting languages
Understanding of Software Development Life Cycle and Software Testing Methodologies
Understanding of networking concepts including Internet, Intranet, LAN, and WAN
Internet: HTML development. Utilize MS Internet Explorer and Netscape Navigator
Develop test documentation of different types including test cases and test suites
Report software anomalies and defects in a clear and easy-to-reproduce manner
Utilize bug tracking databases of various kind to report software problems
Excellent communicatin and interpersonal skills
Type 55-60 wpm, 10 key, well organized, great attention to detail
EXPERIENCE
incpad.com Santa Clara, CA
Web Content Producer
December 1999 - Current
Creating, organizing, maintaining, enhancing, and testing static web content for the incpad website
work with web developers to integrate and test new interfaces and applications into the website
Organize content to allow fast access to any page
Refresh time-sensitive information on a regular basis
Participate in development initiatives and process improvement
PricewaterhouseCoopers LLP San Francisco, CA
Associate, Retirement Plan Administrator
May 1998 - November 1999
Perform white box testing on the internet application for converting clients
Test and converted clients from Benefactor database to Y2K compliant Benefactor database
Program internal databse system for data ageing and necessary listings for conversion
Write test scripts and test cases for Interactive Voice Response System
Managed 401(k) plans processing and maintaining client relations
Prepare financial statements, i.e. trust/plan analysis and reconciliation
Facilitate portions of client meetings and conference calls, contributing to the delivery of clients recommendations and immediately acting upon them
Provide advice and guidance to client representatives on issues relating to 401(k) plan administration including communications and IRS regulations
Create macros on Excel, Lotus 1-2-3, and K-edit; Program Benefactor system to produce report listings
Coopers & Lybrand LLP San Francisco, CA
Intern, Retirement Plan Administrator
December 1997 - May 1998
Utilize computer programs to develops account balances for defined contribution retirement plans for clients
Aid senior consultants and consultants with preparation of client tax reports and special projects
Assist clients with the day-to-day operation of their benefits plans
Merrill Lynch San Francisco, CA
Marketing Assistant
April 1997 - December 1997
Conducted research on World Wide Web focusing on technology companies related to semiconductors, networking and Internet
Upgraded and maintained proprietary database targeting ultra-high net worth individuals
Assisted financial consultant with record keeping/copying of intra-day securities transactions, inputting purchase/sell orders, and filing of sensitive documents and clients-related materials