Successfully designed and produced hard copy and online documentation for full cycle development and production phases, amounting to over nine years extensive experience in relational database, OO, and web environments.
COMPUTER RESOURCES GROUP
Senior Technical Writer/Help Developer/Designer	10/98-09/00
Environment: Multi-tiered platform/NT/Oracle/SQL/Unix/Powerbuilder
Tools Used: RoboHelp Office (HTML, Web, and Win), MS Word, Acrobat, PowerPoint, Photoshop, Snagit, Fullshot, PageMaker, Visio, Paint Shop Pro, Toad, SLC, UML
•	Developed unique UML (use case) documentation for GUI application.
•	Trained onsite staff and program audiences in transition from a traditional system life cycle (SLC) style to project tailored Use Case Model.
•	Designed for two program modules.  Facilitated client meetings to collect business requirements; use case descriptions; process flows, and business rules for design deliverables.  
•	Authored all phases of documentation: design, developer, training, installation guides, testing, help, user guides, system, and administration. 
•	Unit and system tested multiple modules for enterprise system. Designed testing deliverables.
•	Developed master online help system for an iterative production cycle directed at multiple audiences.  Embedded multi-media files for complex training modules and built online tours.  
•	Authored separate online reference help for administrators and developers.
•	Wrote manuals: System Manual for Developers/Administrators, EIS User Guide, EIS Testing Guide, and Help Developer Guide.
ELECTRONIC DATA SYSTEMS
Technical Writer Supervisor/Senior Technical Writer	05/97-09/98
Environment: MVS Mainframe/Cobol/Visual Basic/C++/Perl
Tools used: MS Office, Framemaker, RoboHelp, PowerPoint, Photoshop, Snagit, Fullshot, PageMaker, Visio, Paint Shop Pro, SLC, UML, HTML,  Rational Rose, Dreamweaver, Frontpage, TSO
•	Project manager a fifteen-person group through a Documentation Management System (Opentext-Livelink Intranet) implementation.
•	Co-designed and developed online help for Forte C++ application.
•	Utilized Rational Rose w/Soda tool for UML documentation for OO project.
•	Developed JavaScript HTML pages for intranet - client and team audiences.
•	Developed templates and style sheets for online web application.
•	Wrote manuals: Co-Authored Livelink Administrator Online Manual, Healthy Family Operations Procedure Guide, Macro and Template Reference Manual.
Senior Technical Writer		01/96-05/97
Environment: Mainframe with numerous sycophant GUI applications
•	Accessed Cobol programs to author into developer guides and references.
•	Designed and developed web pages for intranet.
•	Created written procedures, end-user documentation, and help systems.
•	Created process flows and network diagrams for GUI applications.
•	Wrote manuals: Co-Authored NMF Utility Reference Manual, EAPC Grant File Maintenance User Manual, Adjustment and Appeals Procedure Manual.
Technical Writer		04/93-01/96
•	Created user manuals and system documentation.
•	Wrote and edited programmer reference guides and SLC deliverables.
•	Researched, verified, and analyzed system online and manual distribution.