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H O W T O O R D E R (continued)
What happens when we receive an order
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W E W I L L S E N D Y O U
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A confirming copy of your order form, checked over and with any adjustments noted and explained.
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(or 2-3 working days for express orders) Two sets of proofs, one of which is to be signed and
returned. Proofs are laser-printed in black only on white paper.We do not print anything until we have
written approval for the proofs.
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We send an invoice with the proofs, showing the balance due after deducting the deposit. This must
be paid when approving the proofs.
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The time you spend in dealing with the proofs does not count towards our turn-round timescales, so
please allow for it when working out your schedules. This is especially important if you have to liaise
with overseas relatives, clergymen, hotel/venue staff etc. before you can give us your approval.
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Within 10 working days
from receipt of approval
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The finished stationery! See Delivery for some important notes. Express orders will usually
arrive within 7-9 working days from proof approval, depending on how much time we have used up at the
artwork stage.
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