Michael S. Burns

Objective

To obtain a position in a telecommunications company with room for upward progression.

Experience

Aug. 1997-Present Online Fulfillment Service Atlanta, Georgia

Technical Support Representative

  • Provide user support for Web site.

  • Provide first level support for in-house hardware and software issues.

  • Provide telephone customer service in high-volume call center.

 

Nov.1996-Aug. 1997 The Italian Oven Atlanta, Georgia

Assistant Manager

  • Supervised all aspects of unit operation.

  • Responsible for maintaining high levels of customer satisfaction.

  • Responsible for planning, staffing, cost controls, daily accounting.

 

Oct.1992-Nov.1996 Gianni's Little Italy Knoxville, Tennessee

General Manager

  • Full responsibility for all aspects of unit operation.

  • Responsible for planning, staffing, and scheduling.

  • Oversaw all aspects of cost control (i.e. Labor, food, and liquor).

 

July 1989-May 1991 Applebee's Knoxville, Tennessee

Assistant General Manager

  • Started as line cook and progressed upward.

  • Eventually responsible for staffing and scheduling.

  • Responsible for food, labor, liquor, and supply costs.

Education

Nov.1997-Present Devry Institute of Technology Decatur, Georgia

  • Pursuing degree in Electronics Technology (expected graduation:6/99).

Aug.1994-Dec.1995 Pellissippi State Knoxville, Tennessee

Aug.1987-Aug.1990 University of Tennessee Knoxville, Tennessee

Computer Skills and Classes

Proficient in MS Windows, MS Office97. Classes: DC and AC Electronics, Digital Electronics, Communications, Unix (Sun OS), PC operating systems, Novell Networking and various other classes.
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