P.O. Box 404 Convoy, OH 45832 (419) 749-2799 rmefferd@dtnspeed.net Robert Mefferd Objective To obtain a position where I may continue to learn and build on my existing skills as a PC/Network Administrator as well as helping the company to be successful Professional Skills • Self starter, motivated • Excellent Organization skills • Great interpersonal and communication skills • Work well in Team environment • Quick learner, Adapt well to new concepts • Team project leader for ITT Technical Institute Capstone Project Computer Skills • A+ Certified • MCP Certified • Windows Administrative skills • Programming experience: in Visual Basic.Net, C++, Java, Linux, XML, VB Script, and HTML • Software knowledge: Microsoft Office Suite 2000 and 2003, Lotus Notes, Webfocus • Database knowledge: Microsoft Access and SQL • Operating System Platforms: Microsoft Windows 95, 98, NT, NT Server 4.0, 2000, 2000 Server, 2003 Server, XP Home, and XP Professional • Hardware: Work with Dell Optiplex, Dell Precision, Dell Latitude, NEC Tablet PC, and some HP Vectra PCs. Also support HP LaserJet printers, ABM copiers, and Toshiba Pocket PCs Work Experience Parker Hannifin, New Haven, IN June 2000 - Present PC Maintenance Technician August 2002 - February 2004 • PC Technician ° PC Asset Management ° Responsible for software and hardware specification and procurement ° Inventory system for hardware and software assets ° Configure and deploy pc hardware & software ° Break/fix calls for PCs under warranty • Install, upgrade and maintain over 200+ PCs • Offer cutting edge technology solutions for our company ° Roaming Audits using wireless tablet pc’s on Shop floor to determine quality issues ° Our Medical Clinic can enter all medical data on forms stored electronically using a tablet pc. Electronically send and receive faxes via e-mail with a fax machine as backup ° Have supplied information and services to greatly reduce time spent doing certain pc maintenance tasks via DameWare, which enables pc administrators to remotely connect ° Developed Webfocus application on a pocket pc to aid production in pulling correct part components. Substantial time savings to enhance production • Assisted in setting up new computer room • Work in Kaizen teams to improve current processes • Significantly reduced PC setup time by implementing Symantec Ghost and unattended installations of the operating systems while thoroughly documenting the process in order to aid others who may install a PC. A 79% time savings was achieved (ie. 8 hours for 10 PCs, verses 37.5 hours for 10 PCs) • Keep documentation current on all procedures used • Manage Norton Antivirus services by keeping all updates current • Implementing Software Update Services, annual hours saved is 300 by automating the process of updating PCs with critical updates • Help Desk Support ° Provide support to a cross functional 600-customer base on a wide variety of issues ° Troubleshoot software, hardware, and networking issues by identifying, researching and resolving technical problems ° Prompt response to customer issues averaging over 180+ monthly ° Received a 4.6 out of 5 score on the overall customer satisfaction survey • Assist in Networking responsibilities ° Provide network security ° Backup Support ° Work with NT Server 4.0, Server 2000, and Server 2003 PC Maintenance Technician August 2002 – February 2004 • As an IT Intern, I have learned a great deal about new technologies. I have also learned there is much more to my job than fixing PCs. Working together in teams to solve a problem, researching new technologies, or making an employees job easier for them, are just a few of the important components to this job. In order to be efficient and effective, communication skills are a significant part of my job. I am always learning in order to improve myself to be a better asset to the company. Education • ITT Technical Institute, Indianapolis, IN 2003 to current • Bachelor Degree in Project Management • Graduation Date: December, 2005 ITT Technical Institute, Fort Wayne, IN 2001 to 2003 • Associate of Applied Science Degree in Software Application and Programming • Graduation Date: September, 2003 • GPA: 3.7/4.0 Lima Technical College, Lima, OH 1997 to 1998 • Manufacturing Engineering Technology References • Available upon request.