Omnidata Corporation - January 1997 to July 1998
Accounts Receivable/Payable - Westlake Village, CA
Managed accounts receivable customer records and accounts payable listings.
Performed collections of customer accounts.
Created database using Microsoft Access for tracking serial numbers of parts in inventory.
The Prudential - April 1996 to October 1996
Administrative Assistant - Policyowner Relations Division, Woodland Hills, CA
Responsible for answering customer service calls of a multi-line phone center within three rings.
Researched and directed customer calls to appropriate area of the Company.
Obtained critical information from individual calls and input data into two Company databases.
Processed and prepared complaints for analysts in department.
Ordered necessary customer records and prepared correspondence to clients.
The Prudential - October 1994 to April 1996
Administrative Assistant - Compliance Division, Plymouth, MN
Created own job description
Assistant to director of 100+ employee division.
Kept track of attendance, vacation, disability and overtime for entire division.
Created and maintained division budget.
Researched and explained variances in division budget.
Originated organizational charts, supply manuals, distribution lists.
Ordered all supplies for division.
Arranged travel for director and other executives in the division.
Trusted with highly confidential information.
Scrutinized and processed employee travel and expense vouchers.
Developed reports, memos, letters, and materials for executive presentations.
Arranged and scheduled executive on-site and off-site meetings.
Maintained director's calendar and screened incoming calls and e-mail.
Provided training to other administrative assistants.
PROFESSIONAL/COMMUNICATION SKILLS
Excel in writing in various styles including business and creative.
Able to create basic web pages using HTML.
Extremely proficient in using the Internet and navigating the World Wide Web using a variety of browsers.
Able to work proficiently in Windows 3.1 and Windows 95 environment.
Proficient in the following software programs: Microsoft Word, Excel, Powerpoint, Access, Schedule+, Microsoft Works and Visio.
Knowledgeable in the following software programs: Lotus 1-2-3, FileMaker Pro, ClarisWorks and Adobe PhotoShop for Macintosh.
EDUCATION
California Lutheran University, Thousand Oaks, CA - January 1997 to Present
Currently a senior, majoring in Marketing Communications, (3.8 GPA in major, 3.5 cumulative GPA).
North Hennepin Community College, Brooklyn Park, MN - September 1993 to August 1995
Completed two years toward degree.
