Parker A. Fairfield 
1772 Balsa Ave 
San Jose, CA 95124 
H: 408-265-3373   C: 408-590-4982 
ParkerFairfield@Yahoo.com

SUMMARY
I’m an intense, energetic, organized, self-motivated, and highly creative professional with excellent communication, management, business analysis, technical implementation, project management, e-commerce, and sales experience. I excel in chaotic, dynamic, demanding environments. In addition, I have years of customer facing experience and excellent presentation skills. 
I’m accomplished at building strategic alliances, technical and project management, client management and creating excellent team cohesion. I have a thorough knowledge of Internet, e-commerce and telecommunication technologies, including web architecture, systems administration, RDBMS, and software development. 

Hands-on Experience

Operating Systems	Windows 2000/NT/9x, Red Hat Linux, Sun Solaris	
Applications	Internet Information Server (IIS), Apache, Interwoven TeamSite, OpenDeploy, Metatagger, Remedy, SecureCRT, Fsecure, Resonate Dispatch Manager, F5 BigIP, Veritas Netbackup, Veritas Cluster Server Cluster Manager, SecurID, PCAnywhere, Keynote, Microsoft Word, Microsoft Project, Visio, Excel, Power Point, Webserver Configuration & Administration, Lotus Notes, Outlook, Ximian Evolution, nmap, Nessus	
Hardware	Routers, Extreme Switches, Alteon Load Balancers, Radware Load Balancers, Netbotz, Lantronix, Intel Netstructure, SSL accelerators, Exabyte, Sun Enterprise 4500, Sun E10,000, LANs	
Performance Monitoring / Miscellaneous	Outsight, SNMP, Distributed Denial of Service attacks, Cascade Failure, Windows Performance Tools, Remedy, PERL, SSH, KVM, data center migrations, IDC, POP, VPN, HTML, XML, Scripting, PERL, Cold Fusion, SQL, Visual Basic	

Languages	English: Native	Spanish: Fluent	Chinese: Excellent	German: Intermediate

Work Experience 
Coradiant, Mountain View, CA 		11/2000 - Present
Director of Client Services		1/2002 - Present
Promoted to the Executive Board starting 1/2002. Duties include:
•	Sales Engineering: Answered RFPs, as well as created ROIs and SOWs
•	Technical Services: Responsible for installation & support of all customers as stated below.
•	Professional Services Lead - West Coast: Responsible for both Account Management and carried a substantial quota for the upselling of higher-value services. Routinely exceeded quota, and became a major contributor to top-line revenues during Q1 of 2002, successfully upselling services such as: Security Audits, Operating System Audits & Hardening, Network Architecture redesign, as well as Migration assistance. Sales added more than 20% to Q1’02 revenues.
•	Customer Care: Responsible for account management aspects of maintaining all customers.
 
Director of Technical Services		3/2001 - 1/2002
Promoted to manage Coradiant's United States markets (Silicon Valley, New York & Boston). In addition to the duties of a Technical Manager, my new duties included personnel management, customer satisfaction, and achieving or surpassing Service Level Agreements (SLAs) for all Coradiant customers.  I continued to perform Senior Sales Engineer duties.

Technical Manager, Silicon Valley		11/2000 - 3/2001
Responsible for installation, configuration, maintenance, and support of Coradiant customers in the Silicon Valley, as well as the project management of said. Also responsible for installing, configuring & maintaining Coradiant’s managed infrastructure - firewalls, load-balancers, crypto accelerators, switches, routers, hubs, virtual private networks (VPNs), monitoring servers - into different data centers. 
Additional duties included:
•	Senior Sales Engineering
•	Customer Liaison
•	24/7 Customer & Technical Support

eBay, San Jose, CA		10/1999 - 1/2001
Network Operations Center Site Lead                            		(Full-time; Fri, Sat & Sun) 
Supervised a team of network and systems operations analysts maintaining greater than 99% availability. My team monitored more than 200 servers, Sun Enterprise servers (clustered e4500s, clustered e10,000s), Oracle databases, network, proprietary DLLs, batch jobs and discussion boards for difficulties. Managed multiple team projects involving systems administrators, database administrators, network engineers, developers & operations staff. 
Duties included:
•	Extensive documentation, policies, procedures & report creation. 
•	Designed, created and maintenance of a secure intranet training website for eBay operations staff
•	Trained new employees

Interwoven, Sunnyvale, CA                                                                 	11/1999 - 12/2000
Sr Technical Consultant: Implementation Engineer / Trainer         	 (Full-time; Mon, Tue, Wed, Thur) 
Responsible for instructing and assisting the clientele's technical staff on the installation, configuration, development, usage, and maintenance of Interwoven’s Teamsite software product. I was specifically used for highly valued clientele, as well as client sites which had experienced some sort of difficulty.
Duties included:
•	Post-Sales Engineering: Handled customer objections, uncertainties, misinformation, and technical issues.
•	Business Analysis: Assisted clientele in gathering and matching their business requirements to the capabilities of the software
•	Training: Trained clientele’s senior staff on all aspects of the software packages and all courses offered by Interwoven. Also assisted in creation of Interwoven’s current training department – as I was their first official trainer. Trained Technical Trainers, Sales personnel, and Professional Services engineers. 
•	Installations: Prepared, installed, configured Teamsite hundreds of times on demo and production equipment (locally and remotely). 

TechSpan, Sunnyvale, CA		3/1999 - 11/1999
Recruiter Manager
Managed team specifically tasked for recruitment of contract and full-time consultants sourced from across North America. Generated more than $65,000 net profit monthly. Managed software development project and ten software engineers.

ESG Consulting, Pleasanton, CA		8/1997 - 3/1999
Project Management / Technical Trainer / Technical Support / Report Writer / Resource Manager
Performed multiple roles, including the aforementioned job titles. While acting as a project manager on many projects – including opening offices around the continental USA, I performed as a Sales / Technical Trainer, handled Technical Support, report writing, and Senior Recruiter. Generated revenues of more than: $250,000 Q4 1997, $330,000 Q1 1998, $375,000 Q2 1998, $575,000 Q3 1998, and $380,000 Q4 1998 as a technical recruiter. Won Resource Manager of the Month Award three consecutive months. Success directly attributable to my ability to function largely as a Sales Engineer - gathering the pertinent position details from the customer, and pitching the position to the candidate.

US Consultants, Feng Yuan City, Taiwan, R.O.C.             	9/1994 - 10/1996
Internet Website Manager / Client Services Manager / Sales Engineer / Project Manager
Responsible for creation, technical management of Chinese / English language website. Also responsible for customer technical satisfaction. Websites focus was to assist Taiwanese firms with the marketing and sales of their products and services to the US. Responsibilities included: sales, sales engineering, product marketing, technical implementations and maintenance.  Involved in all phases of the projects, as well as oversaw 2 direct reports. Heavily involved in A/P and A/R. 

Louis Patz & Company, Natschbach, Austria          	10/1993 - 3/1994
North American Sales Representative 

Education 
B.S.I.S., University of Phoenix. Graduated May 2002 
Full-time student while working full-time. Elected Student Representative.       3.83/4.0 GPA