Education

Master of Arts in English, California State University, Hayward, Hayward, California, 1998. Concentrations: Rhetoric and Composition, Medieval Literature. Thesis: The Forgotten Canon: Memory in a Digital Age. Advisor: Alison Warriner.

Bachelor of Arts in Literature and Writing, University of California, San Diego, 1992. Major Concentrations: Classical Literature and Creative Writing; Minor: Teacher Education.

Riverside Community College District: Riverside, CA. English Adjunct. December, 1999 - June, 2000. Taught various levels of English Composition using a rhetorical approach. Developed course syllabi, reading lists, assignments, grading criteria, and web sites.

Kaiser Permanente, National Clinical Systems: Pasadena, CA. Senior Business Analyst. December, 1998 - Present. Developed training curriculum for new and updated software and conducted training sessions. Analyzed, programmed, and implemented various software packages on both client-server and mainframe platforms. Lead the effort to develop a Web-based patient tracking system for the emergency room.

California State University, Hayward: Hayward, CA. Teaching Assistant. March, 1997 - June, 1998. Taught several levels of composition over four quarters, including one section taught using Academic Systems' Interactive English software. Developed course syllabi, reading lists, assignments, grading criteria, and web pages. Taught two sections in which the students were required to develop an HTML document as their final project.

California State University, Hayward: Hayward, CA. Graduate Writing Associate. April, 1996 - March, 1997. Worked with professors in Statistics, Sciences, and Film to develop writing intensive course sections. Work included preparing and presenting writing topics appropriate to the discipline during class time, one-on-one mentoring with students, evaluation of student writing, and grading.

Kaiser Permanente, Clinical Systems, California Division: Walnut Creek, CA. Implementation Project Manager. March, 1998 - December, 1998. Responsible for implementing new software throughout the division. Lead multiple projects that were accomplished on time and within budget. Projects included Java-based, Web-enabled software, as well as client-server, and mainframe systems.

Kaiser Permanente, Clinical Systems, California Division: Walnut Creek, CA. Senior Technical Writer. July, 1997 - March, 1998. Worked with divisional Vice President to develop an in-house "University." Developed and taught courses and curriculum to address employees' continuing education and training needs at the "University." Courses taught included web design and business and technical writing. Developed and maintained intranet Web pages for the division, as well as for individual doctors. Worked with multiple California projects to determine documentation needs.

Science Applications International Corporation: Walnut Creek, CA. Senior Technical Writer. November, 1995 - July, 1997. Worked on the proposal team to write business proposals for local, national, and international clients. Wrote and edited divisional newsletter. Edited documentation written by colleagues. Wrote training materials for proprietary software. Wrote and designed Power Point presentations for divisional management. Wrote and tested system documentation for proprietary software.

Castle Rock Consulting Group: Concord, CA. Lead Technical Writer. July, 1994 - November, 1995. Led the Technical Documentation Team at CRCG. Wrote a 400+ page policy, procedure and training manual for a northern California medical foundation. Developed and wrote additional documentation detailing various medical foundations' computer system customizations. Wrote 30+ page user manuals for customers purchasing CRCG propriety software.

Papers Read at Conferences

"Computers, Hypermedia, and the Classroom: Silicon Snake Oil or Wonder Cure?" Links to Success: Bridges Over Boundaries Intersegmental Composition Conference, May 1999, Hayward, California.

"Writing a Student-Centered Proposal for a Campus Writing Center." 1998 Conference on College Composition and Communication, April 1998, Chicago, Illinois.

"Beyond WAC: Writing into the Workplace." Humanities Symposium, California State University, Stanislaus, August 1997, Turlock, California.

"Behind the Firewall: Writing the Company Intranet." 44th Annual Conference of the Society for Technical Communication, April 1997, Toronto, Canada.

Faculty Development Presentations

"Hypertext 101b: Building a Web Page for a Composition Class." Faculty Development Workshop, California State University, Hayward, September 1998.

"Hypertext 101a: HTML Basics." Faculty Development Workshop, California State University, Hayward, July 1998.

"Visual Literacy and Secondary Orality in Composition and Literature Classrooms." Faculty Development Seminar, California State University, Hayward, February 1998.

Grants

Graduate Research Grant, 1997. Funded: $500.

Service

Member, Textbook Review Committee for the Academic Writing Program, 2001. University of Illinois, Urbana-Champaign.

Member, Ad Hoc committee for textbook review and selection for composition classes, 1997 - 1998. California State University, Hayward.

Member, Ad Hoc committee for a campus writing center proposal, 1997 - 1998. California State University, Hayward.

Member, Ad Hoc committee for the development of a teaching associate mentoring program, 1998. California State University, Hayward.

Chair, Ad Hoc graduate student committee for a campus writing center, 1997. California State University, Hayward.

Judge, International Technical Publications Competition, Software Documentation, 1997. Sponsored by the Society for Technical Communication.

Courses Taught

Spring 2001

Rhetoric 100: Rhetoric Tutorial

Rhetoric 102: College Writing II

Fall 2000

Rhetoric 100: Rhetoric Tutorial

Rhetoric 101: College Writing

Spring 2000

English 50A: Basic Composition

English 60A: English Fundamentals

Spring 1998

English 802: Intensive Learning Experience in Writing II

English 803: Intensive Learning Experience in Writing III

Winter 1998

English 802: Intensive Learning Experience in Writing II

English 920: Developmental Writing II

Fall 1997

English 801: Intensive Learning Experience in Writing I (two sections)

Spring 1997

English 801: Intensive Learning Experience in Writing I (two sections)

Writing Credits

"In the Shadows of Honor" copyright 1997. Screenplay. Production rights purchased by Video Goddess Productions, 1998.