Donald D. Ross

Washington, PA
don@john654.org
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Professional Employment

Professional Employment

Intermediate Programmer / Analyst, Retirement Plan Service Company, Federated Investors (12/97 to present)

Creation, maintenance and distribution (in a client/server environment) of applications using Microsoft Access and Visual Basic.  Much interaction with all levels of management.

February 1996 to December 1997

CLIENT SYSTEMS ADMINISTRATOR, CLIENT SERVICES, FEDERATED SERVICES COMPANY

In addition to primary responsibilities of responding to client calls regarding hardware and software technical issues for thousands of Federated clients, developed and distributed client service applications using Microsoft Access, Word, and Excel.

Demonstrated ability working in all phases of Software Development Life Cycle from determining requirements through creation of application to delivery and maintenance.  Resulting in the creation of

FACTS - call tracking, client profiling and reporting tool for the Client Systems area.
JONES - client profiling, literature tracking, and reporting application for Broker Dealer Support area dedicated to the Edward Jones brokers.
GAMaT - call tracking, client profiling, and reporting tool for cross-department usage in managing client activity related to the distribution of new software from AIS.
SAMS - tracking and reporting application for the Sales and Marketing Support area to use as a status report for hypotheticals, performance and proposals.

Chosen by Vice President of Client Services Division to be a member of a SWAT Team which was formed to analyze and make recommendations to top-level management on design and functioning of Client Data Administration.  The recommendations included:

Increase frequency of communication between CDA and other areas of company.
Development of process and control self-assessment.
Improvements to staffing levels and training.
Implementation of up-front controls over incoming data
Development of a data stewardship/maintenance application
Implementation of sales reporting improvements

January 1995 to February 1996

BOARD RELATIONS PROJECT SPECIALIST - AUTOMATION PROJECTS, FEDERATED INVESTORS

Developed programs to automate functions in Board Relations area using Microsoft Office Suite to create streamlined methods of creating, storing and distributing information.  Assisted Legal Department personnel with questions and problems about their computer hardware and software.  Performed all activities related to Board relations Specialist.

April 1992 to January 1995

BOARD RELATIONS SPECIALIST, LEGAL DEPARTMENT, FEDERATED INVESTORS

Prepared, tracked, created, and distributed compliance materials for proprietary bank-client fund groups, totaling over $2.5 billion in assets.  Interacted with bank clients to resolve materials issues and Board of Director compliance.  Identified, discussed and solved compliance problems with Fund Attorney and other internal clients.

January 1990 to October 1991

ASSISTANT OPERATIONS OFFICER, MARINE WING SUPPORT SQUADRON, UNITED STATES MARINE CORPS

As a First Lieutenant, oversaw, directed and trained 200+ U.S. Marines.  Assisted the Operations Officer during missions in Saudi Arabia in support of Operations Desert Shield and Storm by performing duties in which I:

Planned, organized and executed large-scale building operations in Northern Saudi Arabia.  Constructing a base camp for a unit of over 400 Marines.
Extensive computer software related experience developing training databases and personnel tracking.
Liaison Officer for local units in our area of operation.
Planned, developed and oversaw a Forward Arming and Refueling Site near the Kuwaiti border - responsible for 30+ Marines and hundreds of thousands of pounds of Helicopter ammunition, rockets, bombs and fuel.

Education
1985 - 1990
Military Schools and Instruction

Weapons Tactics Instructor Course, Yuma, Arizona
Jungle Environment Survival Training, The Philippines
Combat Engineer Officers Course, Camp LeJeune, North Carolina
The Basic School, Quantico, Virginia
Officer Candidates School, Senior Course, Quantico, Virginia
Officer Candidates School, Junior Course, Quantico, Virginia

1983 - 1987
Bethany College, Bethany, West Virginia.  B.A., English Literature. GPA 3.2

Accomplishments
Military Awards

Marine Unit Commendation
South East Asia Campaign Medal
Kuwaiti Liberation Medal
Navy Commendation Medal
Overseas Deployment Ribbon

Computer-related

Created personal web-site http://www.john654.org/
Comfortable with PC system components and performing hardware upgrades
Recommend software/hardware packages to solve individual needs

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