ACKNOWLEDGEMENTS

I would like to thank my supervisor Dr. Yvonne Rogers for her support and encouragement. It was Dr. Rogers who convinced me of the importance of those little tasks, like planning and organisation, tasks which have proved worth their weight in gold.

I would like to thank Professor Mike Sharples for his enthusiasm for the project. It was Professor Sharples who helped me see the worth and potential of what I was doing.

I would like to thank the many security officers who gave their time and assistance to the project. As potential users of the memory assistant their input was invaluable. I would especially like to thank:

• Phil Claridge (University of Sussex)
• Simon Calloway (West Sussex NHS trust)
• Malcolm Potter (University of Brighton)

I am indebted to the many people who helped me complete the daunting task of filming a bespoke video for the project. In particular I would like to thank Bryony Randall, Gavin Buttimore, Simon Hammond and Sarah Whitehead for giving up a day from their own dissertation in the name of art. I would also mention the invaluable help provided by the staff of the University of Sussex’s Media Service Unit, who sorted out the technical bit - advising, pushing buttons we didn’t know needed pushing, and generally doing all the strange things one has to do to make a television studio work.

Thanks to the many people who assisted with evaluation of the prototype - both formally and informally - to Amalia de Anchorena for the drawings on the paper prototype, and to Christelle Croizier for her encouragement. And finally, a special thank-you to Ann Garwood and Tina Rothí for helping me through the difficult times. I hope this work is a fitting tribute to their kindness.

This MSc was supported by an EPSRC award #97404448.