You ever send email to help emails, or support emails? The ones at school aren't too bad, but these commercial sites, man. There's a help email, but it says before you email the help email, you should check if your question is answered in the FAQ. Well okay, check the FAQ. Of course, most times, your question would not be in the FAQ. So you email them. You then get sent back an automated reply telling you to check the FAQ to see if your question is answered there. Well fuck you too.

I try not to be too hard on them though. I've been tech support too, I know what a shitty job it can be. My general approach is to resort to harsh sarcasm. Believe me, harsh sarcasm is a lot nicer than what I actually feel. If only all technical things were problem free. People would be less frustrated, tech support people wouldn't have to deal with frustrated people, thus getting frustrated themselves. Have you ever been an irate customer or something? The people who are dealing with you, you can pretty much guess what they're calling you as soon as you're out of earshot.

I guess I tend to rein in my temper considerably in cases like this....because usually I realize that they're people too. In most cases, they're trying to do their job as best they can, or they made a mistake, or whatever. So they get the benefit of the doubt. But on the odd occasion they can be complete shits, or fuckheads, or bitches, or pricks. In that case, I voice my opinion ah....enthusiastically.

I guess maybe you can categorize people. First there are the majority, who genuinely want to help you out. Those people deserve the benefit of the doubt, even if they screw up. Then there are the people who just couldn't give a shit. These people, I treat as objects. As long as they function properly, good enough. They're not worth any more or any less of my attention than that. And then there are the assholes, who I just discussed a moment ago.

Sort of off topic from where I started, but oh well.

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