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Tips on
Self-Assertion
Ten
Types of Assertive Responses
- ASSERTIVE TALK: Do not let
others take advantage of your rights. Insist upon
being treated with fairness and justice.
Examples: "I was here first," "I'd
like more coffee please.," "Excuse me,
but I have another appointment,"
"please turn down the radio." or
"This steak is well-done and I ordered it
medium-rare."
- FEELING TALK: Express your
likes and dislikes spontaneously. Be frank about
your feelings. Do not bottle emotions. Answer
questions honestly. Example: "What a
marvelous shirt!" "I'm tired as
hell," "Since you asked, I much prefer
you in another type of outfit."
- GREETING TALK: Be outgoing and
friendly with people whom you would like to know
better. Do not avoid people because of shyness,
because you do not know what to say. Smile
brightly at people. Look and sound pleased to see
them. Examples: "Hi, how are you?"
"Hello, I haven't seen you in months."
"What are you doing with yourself these
days?" How do you like working at _______
?" "Taking any good courses?"
"What's been happening with so and so?"
- DISAGREEING PASSIVELY AND
ACTIVELY: When you disagree with someone, do not
feign agreement for the sake of "keeping the
peace" by smiling, nodding, or paying close
attention. Change the topic. Look away. Disagree
actively and emotionally when you are sure of
your ground.
- ASKING WHY: When you are asked
to do something that does not sound reasonable or
enjoyable by a person in power or authority, ask
why you should do it. You are an adult and should
not accept authority alone. Request explanations
from teachers, relatives and other authority
figures that are convincing. Have it understood
that you will live up to voluntary commitments
and be open to reasonable suggestions, but that
you are not to be ordered about at anyone's whim.
- TALKING ABOUT ONESELF: When
you have done something worthwhile or
interesting, let others know about it. Let people
know how you feel about things. Relate your
experiences. Do not monopolize conversations, but
do not be afraid to bring them around to yourself
when it is appropriate.
- AGREEING WITH COMPLIMENTS: Do
not depreciate yourself or become flustered when
someone compliments you with sincerity. At the
very least, offer an equally sincere "Thank
you." Or reward the complimenter by saying,
"That's an awfully nice thing to say. I
appreciate it." In other words extend
compliments. For example: If someone says,
"What a beautiful sweater!" respond,
"Isn't it a lovely color? I had a hard time
finding it."
- AVOIDING TRYING TO JUSTIFY
OPINIONS: Be reasonable in discussions, but when
someone goes out of his way to dominate a social
interaction by taking issue with any comments you
offer, say something like, "Are you always
so disagreeable?" or "you seem to have
a great deal invested in being right regardless
of what you say, don't you?"
- LOOKING PEOPLE IN THE EYE: Do
not avoid the gaze of others. When you argue,
express an opinion, or greet a person, look him
or her directly in the eye.
- SAYING NO: When a request is
unreasonable, when you feel your rights are being
denied, or when you feel you are being taken for
granted, say "No" and persist in your
no. Offer other suggestions of other places the
request might be met. Offer an explanation but
don't explain to the point of defensiveness.
Examples: "No. I need to study right
now." "I realize that this is an
important cause and I certainly wish you the best
of luck in getting volunteers, but I must say
no."
Guideline
for Behaving Assertively
- When expressing refusal,
express a decisive "no"; explain why
you are refusing, but don't be unduly apologetic.
Where applicable, offer the other person an
alternative course of action.
- Give as prompt and brief a
reply as you can, without interruptions.
- Insist on being treated with
fairness and justice
- Request an explanation when
asked to do something unreasonable.
- Look the person you're talking
to in the eye. Check your other body language for
things that might convey indirectness or lack of
self-assurance (e.g., hand over mouth, shuffling
feet). Watch your voice tone and inflection,
making sure that it is neither a sub-audible
whisper nor overly loud.
- When expressing annoyance or
criticism, remember: Comment on the person's
behavior, rather than attack him/her.
- When commenting on another's
behavior, try to use "I statements":
Example: "When you keep cancelling out on
social arrangements at the last minute, it's
extremely inconvenient and I feel really
annoyed." Where possible, offer a suggestion
for an alternative behavior. ("I think we'd
better sit down and try to figure out how we can
make plans together and cut down on this kind of
inconveniencing.")
- Keep a log of your
assertion-related responses; review them, talk
them over with a friend. Watch good models.
- Tackle less anxiety-evoking
situations first; don't leap into the most
emotionally-laden situation you can think of
right away! You don't unlearn bad habits, or
learn new skills, overnight.
- Reward yourself in some way
each time you've pushed yourself to make an
assertive response - whether or not you get the
desired results from the other person.
- Don't beat yourself over the
head when you behave nonassertively or
aggressively; merely try to figure out where you
went astray and how to improve your handling of
the situation next time.
Copyright © 1999, 2000, 2001 by
Vasudev N. Seeram. All rights reserved.
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